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Hospitality Administration and Management Commons™
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Full-Text Articles in Hospitality Administration and Management
A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey
A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey
Conference papers
During the past ten years self-service technologies (SSTs) have attracted research attention especially in the banking, retail and airline sectors. The infusion of technology in the service encounter has been identified as being advantageous to both the service provider and the consumer. Service provider companies may reduce costs, increase consumer satisfaction and tap into new markets which have been made accessible via the Internet. From a consumer’s point of view, SSTs can save money and time, provide convenience, and in some cases, enjoyment. All the above mentioned advantages are achievable only if SSTs gain adoption among consumers. In light of …
A Case For The Use Of Application Generators In The Creation Of Software For The Hotel Industry, Peter O'Connor, Ciaran Mcdonnell
A Case For The Use Of Application Generators In The Creation Of Software For The Hotel Industry, Peter O'Connor, Ciaran Mcdonnell
Conference papers
The article makes the case for the use of Program Generators in producing software for the Hotel and Catering Industry