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Hospitality Administration and Management Commons™
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Full-Text Articles in Hospitality Administration and Management
Factors Affecting Hotel Interns' Satisfaction With Internship Experience And Career Intention In China, Hua Qu, Xi Y. Leung, Songshan (Sam) Huang, Jiamin He
Factors Affecting Hotel Interns' Satisfaction With Internship Experience And Career Intention In China, Hua Qu, Xi Y. Leung, Songshan (Sam) Huang, Jiamin He
Research outputs 2014 to 2021
Hotel interns' satisfaction with the internship may play a significant role in determining their intention to develop a career in the hospitality industry. Factors that affect hotel interns' satisfaction and career intention are thus important to be identified in linking hospitality education to industry human resource needs. This study aims to identify the key factors that affect job satisfaction and career intention of hotel interns in China. Data were collected through a survey on hospitality management students in three Chinese universities. Factor analysis identified seven factors that influence students' satisfaction with internship experience and their career intention; these include internship …
Emotional Labor And The Hospitality And Tourism Curriculum: The Development And Integration Of Emotion Skills, Julie Nyanjom, Hugh Wilkins
Emotional Labor And The Hospitality And Tourism Curriculum: The Development And Integration Of Emotion Skills, Julie Nyanjom, Hugh Wilkins
Research outputs 2014 to 2021
Emotional labor is integral to guest-host interactions. Given that this is a competency that is desired by industry in graduates, it is important to understand how the concept presents in the Hospitality and Tourism curriculum. This exploratory qualitative study sets out to investigate how hospitality and tourism educators perceive the development of emotion skills in Hospitality and Tourism education curriculum. Data was collected through in-depth interviews with higher education hospitality and tourism educators in Australia. Findings reveal that the development of emotion skills is a taken for granted concept that is not explicitly addressed within the curriculum. Implications for practice …