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Hospitality Administration and Management Commons™
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Articles 1 - 12 of 12
Full-Text Articles in Hospitality Administration and Management
Bureaus And Beer: Promoting Brewery Tourism In Colorado, Shane Howlett
Bureaus And Beer: Promoting Brewery Tourism In Colorado, Shane Howlett
UNLV Theses, Dissertations, Professional Papers, and Capstones
Beer, wine and spirits are three little words that make lots of people excited. Alcohol can be thought of as a necessity for tourists. In recent years, consumers are becoming more interested in the development and processes behind their favorite libations. This has spurred a new type of tourist; those that are interested in brewery tours, vineyard hopping, or enjoying a day out at their favorite distillery.
The beer industry has seen rapid growth expansion in the U.S. In 1980, there were roughly 100 breweries in the nation and today there are over 2500 (Brewers Association, 2013a). With the rapid …
National Hospitality Conference 2013: A Report, James Peter Murphy
National Hospitality Conference 2013: A Report, James Peter Murphy
Reports
Theme of the Conference – Doing business better
Hospitality Review Volume 31 Issue 2 2013, Fiu Hospitality Review
Hospitality Review Volume 31 Issue 2 2013, Fiu Hospitality Review
Hospitality Review
No abstract provided.
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Hospitality Review
This paper examines the reliability and efficacy of hotel guest e-mail questionnaire compared to the paper questionnaire in the Asian Pacific context. Conducted inPerth,SingaporeandPenang, cities with mature hospitality and tourism industries and a representation of chain and independent deluxe hotels, this exploratory qualitative study examines hotelier views of e-mail guest communication derived from content analysis of guest questionnaires format and content and in-depth interviews with senior hoteliers. The findings indicated that e-questionnaires manifested as e-mails, as a direct replacement of the paper questionnaire, appear to be premature given divergent hotelier views and shortcomings in e-mail response administration. If properly executed, …
The Principles And Practices Of Bar And Beverage Management - The Drinks Handbook, James Peter Murphy
The Principles And Practices Of Bar And Beverage Management - The Drinks Handbook, James Peter Murphy
Books/Book Chapters
The bar and drinks business is hugely competitive. The key to success or failure between the many beverages and services offered in any bar is the employees who make, market, sell and serve them. Customer expectation and demand is constantly increasing and so it’s crucial for all staff to have comprehensive product knowledge and superior specialized service skills.
The Principles and Practices of Bar and Beverage Management - The Drinks Handbook is an authoritative resource and comprehensive training guide, essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. Written and configured in an …
Principles And Practices Of Bar And Beverage Management, James Peter Murphy
Principles And Practices Of Bar And Beverage Management, James Peter Murphy
Books/Book Chapters
Principles and Practices of Bar and Beverage Management is a comprehensive text and resource book designed to explain the latest developments and new complexities of managing modern bars - be they stand alone or part of larger institutions such as hotels and resorts.
Consumer expectations have changed, and a bar today must deliver an integrated social experience in a safe modern environment, which also offers the latest products and services in a professional and engaging fashion. Against a background of increasing competition and an increasingly sophisticated customer base, this text has been designed to support the bar and beverage skills …
Current State Of Management/Union Relations In Hospitality Sector, Helen Lavan, Marsha Katz
Current State Of Management/Union Relations In Hospitality Sector, Helen Lavan, Marsha Katz
Helen LaVan
Labor management relations in the hospitality sector is an important aspect of effective management. Increasingly, unions are becoming proactive in organizing hospitality workers. This manifests itself in strikes, boycotts, picketing, sexual harassment complaints, and complaints to OSHA regarding safety and health workplace violations. This research monitors the current scene with respect to labor management relations and analyzes work issues that have been brought up for third-party resolution by NLRB staff or arbitrators. The study reports on 66 NLRB cases and 104 arbitration cases. Issues brought before the NLRB include mostly contract interpretations. In arbitration, there were mostly discipline issues, including …
Current State Of Management/Union Relations In Hospitality Sector, Helen Lavan, Marsha Katz
Current State Of Management/Union Relations In Hospitality Sector, Helen Lavan, Marsha Katz
Hospitality Review
Labor management relations in the hospitality sector is an important aspect of effective management. Increasingly, unions are becoming proactive in organizing hospitality workers. This manifests itself in strikes, boycotts, picketing, sexual harassment complaints, and complaints to OSHA regarding safety and health workplace violations. This research monitors the current scene with respect to labor management relations and analyzes work issues that have been brought up for third-party resolution by NLRB staff or arbitrators. The study reports on 66 NLRB cases and 104 arbitration cases. Issues brought before the NLRB include mostly contract interpretations. In arbitration, there were mostly discipline issues, including …
Medical Tourism: The Role Of Communication Regarding Risks And Benefits Of Obtaining Medical Services Abroad., Kevin Wright, Alicia Mason
Medical Tourism: The Role Of Communication Regarding Risks And Benefits Of Obtaining Medical Services Abroad., Kevin Wright, Alicia Mason
Faculty Submissions
The ever-increasing globalization of healthcare has led to a greater number of consumers using the World Wide Web for the purpose of accessing health information and medical services that transcends international borders (Kangas, 2010; Lunt, Mannion, & Exworthy, 2012; MacReady, 2007; Snyder, Crooks, Adams, Kingsbury, & Johnston, 2011). When faced with the high cost of health care or limited treatment options in the United States, more and more Americans are looking to developing countries to obtain a variety of health-related services, including cosmetic surgery, dentistry, diagnostic testing, fertility treatment, and major surgeries such as heart valve operations and organ transplants …
Honor Moore : Photographs, Honor Moore
Honor Moore : Photographs, Honor Moore
Honor Moore
A selection of photographs from different times in the life of Honor Moore, generously donated by her family.
Deviance, Dark Tourism And ‘Dark Leisure’: Towards A (Re)Configuration Of Morality And The Taboo In Secular Society, Philip R. Stone
Deviance, Dark Tourism And ‘Dark Leisure’: Towards A (Re)Configuration Of Morality And The Taboo In Secular Society, Philip R. Stone
Dr Philip Stone
Dark Tourism, Heterotopias And Post-Apocalyptic Places: The Case Of Chernobyl, Philip R. Stone
Dark Tourism, Heterotopias And Post-Apocalyptic Places: The Case Of Chernobyl, Philip R. Stone
Dr Philip Stone