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Physical Frictions And Digital Banking Adoption, Hyun Soo Choi, Roger Loh Nov 2023

Physical Frictions And Digital Banking Adoption, Hyun Soo Choi, Roger Loh

Research Collection Lee Kong Chian School Of Business

The behavioral literature suggests that minor frictions can elicit desirable behavior without obvious coercion. Using closures of ATMs in a densely populated city as an instrument for small frictions to physical banking access, we find that customers affected by ATM closures increase their usage of the bank's digital platform. Other spillover effects of this adoption of financial technology include increases in point-of-sale (POS) transactions, electronic funds transfers, automatic bill payments and savings, and a reduction in cash usage. Our results show that minor frictions can help overcome the status-quo bias and facilitate significant behavior change.


Essays In Financial Intermediation, John Michael Dooley May 2023

Essays In Financial Intermediation, John Michael Dooley

Olin Business School Electronic Theses and Dissertations

My dissertation focuses on two broad questions. First, how does access to income affect the credit decisions of households? Second, how do individuals affect the behavior of financial institutions and financial contract terms?

In Chapter 1 with Emily Gallagher, we provide the first study of how access to plasma donation as a source of discretionary income affects households financially. In the United States, households donate plasma for compensation at a higher rate than they use payday, auto-title, rent-to-own, or pawn loans. Plasma donors are young, poorly educated, and financially vulnerable with limited access to households. We use the dramatic growth …


Essays On Race And Finance, Tian Qiu Jan 2023

Essays On Race And Finance, Tian Qiu

Theses and Dissertations--Finance and Quantitative Methods

In my first chapter, I show a positive municipal financing shock has heterogeneous effects on academic achievement. White students show meaningful improvement, but Black and Hispanic students do not. Consequently, the achievement racial gap widens following the shock. Changes in school funding do not explain this phenomenon; rather, it is explained by heterogeneous outcomes in household Socioeconomic Status (SES). These results highlight the possibility that a credit shock-induced increase in government spending could unexpectedly increase the local racial disparity. The second chapter examines the role of race and racial concordance between financial advisors and their local community. There are significant …