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Central Bank of Nigeria

Training and Development

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Fss 2020: Human Capital Development Report, Sani A. Abdallah Sep 2017

Fss 2020: Human Capital Development Report, Sani A. Abdallah

Bullion

This paper explores the FSS2020 Human Capital Development strategy which aims to chart a strategic direction for evolving and developing the required quality human capital that would drive the achievement of the FSS2020 vision, toking into cognizance prevailing local trends and the experiences of global benchmark countries. The paper highlights the vision, mission and objectives of the strategy followed by identifying human capacity development sector challenges. Some critical planned interventions to address the challenges, sector weaknesses and sector threats are next discussed. The paper further highlights relevant stakeholders to implement the interventions and achievements of the HCD sector. Finally, the …

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The Impact Of Relationship Marketing (Rm) On Relationship Quality (Rq): Empirical Evidence From Commercial Bank Customers In Nigeria., Sunny E. Ekakitie Mar 2016

The Impact Of Relationship Marketing (Rm) On Relationship Quality (Rq): Empirical Evidence From Commercial Bank Customers In Nigeria., Sunny E. Ekakitie

Bullion

The study set out to determine the impact of Relationship Marketing (RM) on relationship quality (RQ), with respect to the services Nigerian banks deliver to their clients. Three hypotheses were formulated to drive the study. Survey research design was adopted using a 48-item Likert style questionnaire to capture the opinions of valued clients. The study covered the six geo-political zones in Nigeria with 4 states drawn randomly from each zone. Extensive literature on RM and RQ were reviewed. Models/theories were lucidly discussed with the study evolving the quality/customer satisfaction model which is a modification of Zineldin's (2006) technical and functional …

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