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Finance and Financial Management Commons

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Bridgewater State University

Customer equity

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Digital Disruption In The Financial Services Industry: The Emergence Of Fintech, Alex Guenther May 2021

Digital Disruption In The Financial Services Industry: The Emergence Of Fintech, Alex Guenther

Honors Program Theses and Projects

Financial services, traditionally consisting of banking, asset management, lending, insurance, and payment systems, are facing a perfect storm brought on by technological innovation and shifting customer expectations. Such changes have exposed a gap in the financial services space between those who have access and those who do not. Traditional financial institutions have been hindered in pursuing strategies of financial inclusion to large underserved and underbanked populations. There is a major opportunity for financial technology companies to alter the competitive dynamics in an industry that has long been dominated by major banks and other large financial institutions. ‘Fintech’, as it is …