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Virtual Worker Perceptions Of Retention In The Financial Services Industry, Shelly Zaldivar
Virtual Worker Perceptions Of Retention In The Financial Services Industry, Shelly Zaldivar
Walden Dissertations and Doctoral Studies
As the need for cost-efficient, talented teams continues to grow, leaders often consider the use of globally dispersed teams, also defined as virtual teams. Despite the apparent benefits, the unique needs of virtual team members are often overlooked in general leadership, change management, and retention discussions. Leaders need to understand contributing factors to the attrition of virtual workers. The foundation for this research included theories of employee retention and change management. The research question for this qualitative phenomenological study focused on the lived experiences of current or former virtual financial services workers regarding job retention. Participants were chosen using purposeful …