Entrepreneurial and Small Business Operations Commons^™

From Recyclers To Risk-Takers: The Social, Economic And Political Challenges Of Selling Second-Hand Clothes In Kenya, Hailey Chalhoub

Independent Study Project (ISP) Collection

Informal sectors across the world are gaining popularity for their prominent roles in development. They provide employment for those who have been excluded from mainstream economies and they make everyday goods and services accessible and affordable for all people. In Kenya the second-hand clothing trade has become an increasingly important industry within the informal sector as it provides affordable clothes to Kenyans of all socio-economic classes. Kenya has become East Africa’s hub for importing second-hand clothes, commonly referred to as mitumba and this trade depends on second-hand clothes that are donated in Western countries and collected and packaged by textile …

“The Customer Is Always Right” Customer Service And Managerial Structures In Relation To Company Size On Main Road Rondebosch, Cape Town, Carlos Gausman

Independent Study Project (ISP) Collection

Customer service culture in Rondebosch, Cape Town will be studied in this paper. The relationship between customer service and management structures through operational models is explored. Customer Intimacy is the operational model used by the three cases studied – Pick n Pay, Lyra’s Café, and Zone Fitness. Business size and entrepreneurial influence play a role in the vested interest mangers and employees have concerning their work ethic (productivity, motivation, and efficiency) and company profit/personal income. Information was gathered through participant observation and interviews of branch managers, employees, and customers. Customer loyalty plays a larger role in maximizing profit than becoming …

Massachusetts Small Business Development Center Network: Boston Regional Office And Minority Business Center, Mark Allio, Massachusetts Small Business Development Center Network, University Of Massachusetts Boston

Office of Community Partnerships Posters

Hosted by the College of Management, we are part of a statewide business assistance program providing free one-on-one counsel to entrepreneurs and seeking help with business growth and strategy, financing and loan assistance, and strategic, marketing and operational analysis. Our services are available to the public and members of the UMB community, including student, faculty, and staff. We also offer workshops and training programs on a variety of topics targeted to the needs of small business.

Beads, Sculptures, And Baskets: South African Traditional Craft As A Means Of Economic Empowerment, Sasha Kaori Hippard

Independent Study Project (ISP) Collection

The significance of the South African traditional craft industry is often associated with the preservation of historical culture. However, besides being a crucial element in the protection and promotion of cultural heritage, craftwork also can be a significant source of income generation for disadvantaged communities across South Africa. The African Art Centre, a non-profit organization located in Durban, reaches out to various communities of disadvantage in and around the KwaZulu Natal province, holding training and design workshops, providing access to craft skills and materials, and providing a market for the sale of craft as a source of sustainable economic empowerment. …

Natural Resources In Nonmetropolitan Nebraska: Use And Priorities: 2012 Nebraska Rural Poll Results, Rebecca J. Vogt, Cheryl A. Burkhart-Kriesel, Randolph L. Cantrell, Bradley Lubben

Nebraska Rural Poll

Many rural Nebraskans say they already recycle a lot and face no barriers. However, many rural Nebraskans cite lack of programs and difficulty getting materials to drop-off sites as barriers to recycling. Persons living in or near smaller communities are more likely than persons living in or near larger communities to say their community doesn’t offer recycling. However, most rural Nebraskans say their community offers either curbside pickup or drop-off recycling for all of the materials listed with the exception of glass bottles.

Most rural Nebraskans are in favor of building the Keystone XL pipeline, but think it should be …

Quality Of Life In Nonmetropolitan Nebraska: Perceptions Of Well-Being And Church Life: 2012 Nebraska Rural Poll Results, Rebecca J. Vogt, Cheryl A. Burkhart-Kriesel, Randolph L. Cantrell, Bradley Lubben, Philip Schwadel

Nebraska Rural Poll

Most rural Nebraskans are positive about their current situation. And, they continue to be generally positive about their future situation. Over one-half (51%) of rural Nebraskans think they are better off than they were five years ago and just under one-half (45%) think they will be better off ten years from now. Certain groups remain pessimistic about their situation. Persons with lower household incomes, older persons, and persons with lower educational levels are the groups most likely to be pessimistic about the present and the future.

When asked if they believe people are powerless to control their own lives, most …

“Don't Call Me A Student-Athlete”: The Effect Of Identity Priming On Stereotype Threat For Academically Engaged African American College Athletes, Keith Harrison

EGS Content

Academically engaged African American college athletes are most susceptible to stereotype threat in the classroom when the context links their unique status as both scholar and athlete. After completing a measure of academic engagement, African American and White college athletes completed a test of verbal reasoning. To vary stereotype threat, they first indicated their status as a scholar-athlete, an athlete, or as a research participant on the cover page. Compared to the other groups, academically engaged African American college athletes performed poorly on the difficult test items when primed for their athletic identity, but they performed worse on both the …

Through The Eyes Of The Family: A Collective Case Study Of Family Business Consulting, Cynthia L. Waisner

Antioch University Dissertations & Theses

Interest in family businesses has increased over the last 50 years. Little empirical research, however, has been devoted specifically to the study of family business consulting. Various practitioners have offered their insights regarding approaches and tools, and a few empirical studies have offered the practitioners’ viewpoints regarding the practice area. The purpose of this study was to add to this small body of research by providing a view of family business consulting through the lens of the family business member. The chosen method of inquiry was collective case study, to allow for both contextual understanding and cross-case comparison. A total …

Strategic Discourse Across Organizational Meetings:Towards A Systems Perspective., Brendan K. O'Rourke, Martin Duffy

Conference Papers

Strategic Discourse across Organizational meetings: Towards a Systems Perspective Abstract This paper presents a tentative theoretical conception of how organizational meetings may be viewed as a system rather than as individual events. Perspectives from process metaphysics(Langley and Tsoukas, 2010), meso-discourse analysis (Alvesson and Karreman, 2000, 2011) and systems thinking (von Bertalanffy, 1969) are adopted, to explore and expand the theoretical resources available to conceptualise a ‘system of meetings’. The primary data draws from 130+ hours of recorded meeting proceedings, spanning 58 meeting events, from multiple sub-groups within a medium sized company.