Entrepreneurial and Small Business Operations Commons^™

Innovations In Asia: Selected Case Studies, Institute Of Innovation And Entrepreneurship, Singapore Management University

Research Collection Institute of Innovation and Entrepreneurship

This book is a compilation of seven case studies written by faculty and staff of Singapore Management University (SMU) and has been edited in conjunction with the inaugural Asia Pacific Innovation Forum organised by the International Society for Professional Innovation Management (ISPIM) and hosted by SMU in December 2014. These cases have been carefully selected to illustrate the various challenges inherent in creating entrepreneurial and business innovations.

The first five cases are related to start-ups by experienced professionals and students. Jayashree is an excellent case that shows how an individual with very little education was able to design and implement …

Paying It Forward, Joshua Sim

Research Collection Institute of Service Excellence

Joshua Sim, founder of The Beautiful Moment Photography, defines service excellence in a surprisingly relatable way — through emotional intelligence.

It Takes Two, Faye Sit, Ernest Ting

Research Collection Institute of Service Excellence

Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.

Serendipitous Stylings, Yi Lian Ng

Research Collection Institute of Service Excellence

Multihyphenate Yi Lian Ng reflects on her seemingly radical career change and life as a florist, freelance writer and stylist, and accidental entrepreneur

Growing Together, Shannon Ong, Mike Foo

Research Collection Institute of Service Excellence

Shannon Ong and Mike Foo of Woods in the Books discuss the significance of diverse stories and the importance of growing with your customers.

Generation "P": Philippines' Millennial Impact Entrepreneurs, Jinky Tuliao, Zen Bin, Vivienne Zerrudo

Social Space

"Millennials"—broadly defined as those born between 1980 and 2000— are a dynamic driving force behind any country’s economic progress, but particularly so in the Philippines. Making up about 50 per cent of the national population, Philippine millennials are mainly employed in micro, small and medium enterprises (MSMEs), which in turn account for over 99 per cent of all local businesses.

The Macro Behind Microfinance: Cambodia's Financial Inclusion Success Story, Jonathan Chang

Social Space

Financial inclusion refers to the delivery of affordable financial services to disadvantaged and low-income segments of society. However, as it also involves striking a fine balance between managing businesses’ credit risks and improving customers’ access to credit, different countries have made varied progress in their financial inclusion efforts. To date, across both developed and developing nations, SMEs and individuals still struggle in the face of limited access to adequate financing. Yet there is one country that has made considerable strides in this area: judging from the tremendous success of its microfinance sector, Cambodia seems to have found the sweet spot …