Business Law, Public Responsibility, and Ethics Commons^™

Csr Initiatives Mitigate Negative Reactions To Service Failures When Customers Share The Firm’S Values, Jeff Joireman, Dustin Smith, Richie L. Liu, Jonathan Arthurs

Academic Conference on Good Business

The present paper investigates whether corporate social responsibility (CSR) promotes positive responses to service failures among value-aligned customers. Study 1 finds that customers are less likely to experience anger and spread negative word of mouth following a service failure when a firm engages in high (donating 15% of profits to environmental conservation) but not low levels of environmental CSR (donating 2% of profits), but only if customers are high in environmental concern. Study 2 explores the benefits of CSR policies targeting a broader range of beneficiaries and CSR policies offering customers choice over the firm’s CSR allocations. Results demonstrate that, …

Csr And The Social Contract: New Lenses For Stakeholder Analysis And Strategic Management, Mark A. Buchanan

Academic Conference on Good Business

On the macro level of business legitimacy, the terms and conditions of the Business-Society social contract are continually subject to renegotiation. These renegotiations flow from altered expectations of society generally and stakeholder groups specifically as to business’ role in value creation and take place principally in either marketplace or public policy arenas.

On the micro level of a firm’s license to operate, it must understand and address stakeholder expectations in order to succeed over the medium and longer term, i.e., to be sustainable. Stakeholder management, as related to corporate social responsibility (CSR) and sustainability, has increasingly been seen as presenting …

Ecological Worldviews: A Missing Perspective To Advance Sustainability Leadership, Steve Schein

Academic Conference on Good Business

ABSTRACT

This article presents the findings from an empirical study of ecological worldviews of global sustainability leaders. Although a significant body of research has emerged in recent years focused on corporate sustainability at the organizational level, the literature has paid less attention to corporate sustainability at the individual level. As a result, little is known about the deeper psychological motivations of sustainability leaders and how these motivations may influence their behavior and effectiveness as change agents.

The study was based on theoretical insights from several social science disciplines including deep ecology, eco-psychology, environmental sociology, and integral ecology. Drawing on interviews …

Informative Advertising And The Global Csr Initiatives, Shawn Pope

Academic Conference on Good Business

Both academics and the general public suspect a relationship between advertising and corporate social responsibility (CSR). The quantitative research thus far addresses only whether advertising precedes CSR practices, on the basis that advertisers use CSR as yet another tool for building the corporate brand. Findings have been inconclusive. This paper, rather, builds the “informative advertising” hypothesis, the idea advertising follows CSR practices, as firms attempt to publicize their good deeds. The global CSR initiatives are the case for analysis, namely the Global Compact, Global Reporting Initiative, and Carbon Disclosure Project. Results from this paper fail to support the informative advertising …

Authenticity And Appropriation As Issues In Corporate Social Responsibility, Paul Skilton

Academic Conference on Good Business

In this study I focus on CSR initiatives that appropriate goals values and categories from competing institutional logics to better understand why some of these initiatives are seen as authentic by stakeholders, while others are viewed as fake. I illustrate my theory development with examples from the competing logics of food production and distribution, and explore the differences that have produced varying outcomes in terms of perceived authenticity. I begin with a review of the literature and then discuss the multiple logics of food systems and the perceived authenticity of CSR initiatives in this arena.

Pay For Environmental Performance: The Effect Of Incentive Provision On Carbon Emissions, Ioannis Ioannou

Academic Conference on Good Business

An increasing number of companies are striving to reduce their carbon emissions and, as a result, they provide incentives to their employees linked to the reduction of carbon emissions. Using both fixed effects models and matching samples we find evidence that the use of monetary incentives is associated with higher carbon emissions. Moreover, we find that the use of nonmonetary incentives is associated with lower carbon emissions. Consistent with monetary incentives crowding out motivation for prosocial behavior, we find that the effect of monetary incentives on carbon emissions is fully eliminated when these incentives are provided to employees with formally …

Greed Is Good, Roger Mcneill White

Academic Conference on Good Business

Recent experimental CSR research suggests that principal philanthropy offers benefits to the firm. I test this finding using archival data in a natural experiment. In publically traded firms, I find that charitable pledges by blockholders create agency problems that overwhelm any benefits and destroy shareholder value. This effect is stronger when the blockholder has, beyond his economic incentives, a fiduciary duty (as a director or fund manager) to monitor the firm and its managers. I attribute these findings to small investors relying on the self-interest of major shareholders to monitor managers and other investors. A charitable pledge lessens the market’s …

Gen Y-Ers As Consumers Of Good Causes: Examing Student Attitudes, Beliefs, And Behaviors On Cause Marketing, Annie Paul

American Association for the Advancement of Science Pacific Conference

1. CSR is how companies self-regulate and take accountability for their social and environmental impacts on their communities.
2. CM is how companies promote their socially responsible acts.
3. IF CM's objectives are good, does it mean Gen Y-ers view it positively?

Session 3-2-D: Managing A Research Collaborative: Challenges And Outcomes, Joachim Haeusler

International Conference on Gambling & Risk Taking

Collaborative with the Division on Addiction

The collaborative set off in 2005 and since then produced 18 peer reviewed publications, leading to a paradigm shift in online gambling research and which allowed us to establish an evidence-based consumer protection concept.

Goals:

• Creating a scientific evidence base about actual online gambling behavior, relying on behavioral data
• Continuously evaluating games and player protection measures and designing a consumer protection concept based on this evidence
• Creating an early-detection model for the identification of customers at-risk of developing problems

Transparency:

• Full access to de-identified gambling transaction data of large samples (up to 100,000 customers), …

Session 3-2-C: Mentor - The New Online Prevention Tool In Use And Its Preliminary Results, Doris Malischnig

International Conference on Gambling & Risk Taking

• Responsible Gaming (RG) Standards Casinos Austria / Austrian Lotteries
• MENTOR: Behavioral Feedback System
• Outlook

Do Ethical Preferences Differ Depending On The Type Of Product? Implication For Csr Communication, Gautam Agarwal

Academic Conference on Good Business

This study will use ranking methodology to examine consumer preferences with respect to ethical and social issues relating to different products. Research has shown that consumers’ attitudes towards ethical and social issues are dependent on the product in question. It is thus important that the communication of CSR activities is based on those social product features that are relevant to the consumer. In this paper I will categorize products based on the results of consumer preferences with respect to ethical and social product features. The paper will also segment consumers based on their attitudes towards social and ethical issues. This …

How Does Corporate Social Responsibility Create Value For Consumers?, Todd Green, John Peloza

Academic Conference on Good Business

Purpose – Research examining corporate social responsibility (CSR) demonstrates a relatively consistent level of positive support by consumers. However, CSR is poorly defined and little is known about the mechanisms by which this response occurs. This paper seeks to understand how consumers define CSR and how it can enhance the overall value proposition for consumers. Design/methodology/approach – The value typology developed by Sheth et al. is integrated with qualitative data to enhance understanding of these value paths. Interviews were conducted with consumers through the heart of the current recession, when consumers were particularly aware of value when making purchase decisions. …

Corporate Social Responsibility Activities: Appropriability And Impact On Social Performance, Sylvia Maxfield, Jegoo Lee

Academic Conference on Good Business

To explore strategic aspects of corporate social responsibility (CSR), this paper examines the impact of CSR activities on corporate social performance (CSP). Drawing from and synthezing two literatures, the well-known instrumental/strategic stakeholder theory and research on CSR strategic value criteria (Burke and Logsden, 1996), we conceptualize appropriability as a variable intermediating between a firm’s CSR activities and its CSP. We suggest that two considerations shape appropriability in the context of corporate social performance: 1) the extent to which social actions go beyond legal requirements and dominant social norms (voluntarism and proactivity) and, 2) the coherence of stakeholder groups’ interest aggregation …

Corporate Social Responsibility : Have Corporations Become More Socially Responsible?, Robin Stanley Snell

Conference on “Improving the Human Destiny"

No abstract provided.