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Full-Text Articles in Business Administration, Management, and Operations
Cross-Functional Integration In The Supply Chain: Construct Development And The Impact Of Workplace Behaviors, Daniel A. Pellathy
Cross-Functional Integration In The Supply Chain: Construct Development And The Impact Of Workplace Behaviors, Daniel A. Pellathy
Doctoral Dissertations
Cross-functional integration (CFI) is central to supply chain theory and practice. However, researchers have yet to settled on a consistent definition or measure of CFI, creating confusion over its conceptual content and making it difficult to validate given operationalizations. In addition, researchers have only recently begun to explore the impact of workplace behaviors on CFI and supply chain performance. The two studies in this dissertation seek to contribute to the supply chain literature in both of these areas. Study 1 develops a comprehensive definition and valid measure of CFI based on a systematic process of construct development. Study 2 employs …
Investigating Supplier Accommodation Of Customers: A Mixed-Method Approach, Monique Lynn Murfield
Investigating Supplier Accommodation Of Customers: A Mixed-Method Approach, Monique Lynn Murfield
Doctoral Dissertations
The purpose of this dissertation is to investigate and begin to formulate an understanding of supplier accommodation of customers from the supplier’s perspective, its impact on supplier relational performance outcomes, and the associated impact on buyer’s perceptions and evaluation of the relationship. Supplier accommodation of customers (SAC) is defined as the supplier’s efforts to make special adjustments in response to a specific customer’s changing needs and unforeseen changes, and is conceptualized as consisting of elements of supplier flexibility and supplier adaptation. Extant research has focused on the buyer’s perspective of SAC, with little regard for the supplier’s perspective of relational …