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Articles 1 - 5 of 5
Full-Text Articles in Business Administration, Management, and Operations
New Dba Offers Opportunity For Experienced Business Professionals, Lucjan T. Orlowski Dr.
New Dba Offers Opportunity For Experienced Business Professionals, Lucjan T. Orlowski Dr.
Lucjan T. Orlowski
No abstract provided.
Team Selling And Customer Satisfaction In The Mission Critical Sector: A Case Study Of Eyp Mission Critical Facilities Inc., Timothy J. Crader, Stephen M. Brown
Team Selling And Customer Satisfaction In The Mission Critical Sector: A Case Study Of Eyp Mission Critical Facilities Inc., Timothy J. Crader, Stephen M. Brown
WCBT Faculty Publications
This study examined the relationships between selling teams (STs) and customer satisfaction within the mission critical power design industry. The literature indicates that STs, which are considered a state of the art sales model, deserved further research. The SERVQUAL survey was used to measure customer satisfaction with EYP Mission Critical’s most strategic customers. The difference in customer satisfaction for customers serviced by STs and traditional sales personnel were compared. The investigation found support indicating that a ST approach had a positive relationship to increased customer satisfaction levels. Based on the results of the study, it is recommended that sales leaders …
Ethical Implications Of Friendly Takeovers: A Financial Manager’S Story, Barbara Tarasovich
Ethical Implications Of Friendly Takeovers: A Financial Manager’S Story, Barbara Tarasovich
WCBT Faculty Publications
Case study in which Bernadette was heading the corporate acquisitions team. It was important for Bernadette to be certain that there was no unethical behavior on the part of the project and management team responsible for the acquisition and integration of these companies. The pressures to achieve synergies can often result in people problems, cultural value, and ethical differences that impede the smooth integration of companies. For each acquisition, Bernadette needed to ensure that the newly acquired assets were secure. In addition, she had to ensure that the acquired companies were not employing inappropriate accounting practices in order to inflate …
Doctorate Of Business Administration Announced, Lucjan T. Orlowski Dr.
Doctorate Of Business Administration Announced, Lucjan T. Orlowski Dr.
Lucjan T. Orlowski
Sacred Heart University’s John F. Welch College of Business is planning a doctorate of business administration in finance program (DBA) for fall 2014.
Leadership Development In Academics: What Can Be Learned From Industry?, Michael S. Carriger
Leadership Development In Academics: What Can Be Learned From Industry?, Michael S. Carriger
WCBT Faculty Publications
The article discusses management lessons that can be learned by educational leaders and administrators from the business sector. The necessity of developing the management and leadership potential of departmental chairs and deans is mentioned. Combining classroom instruction, mentoring, and leadership coaching to help staff in the transition from faculty to administration is recommended. The leadership development program of General Electric is cited as a model to emulate.