Business Administration, Management, and Operations Commons^™

Communities Of Practice, Cailin B. Hochradel

Instructional Design Capstones Collection

Communities of Practice (CoP) are groups where users who share the same interests can discuss a particular practice while sharing resources, tools, and work arounds. With a unique business model and product line as well as a significant portion of Mabey Inc. employees in remote locations, a CoP will bridge the communication and distance gap to make learning and development easier and more fluid. Mabey Inc. chose to install Yammer to facilitate their CoP. With this initiative all employees were enrolled in the system and encouraged to use it but not given any directive on how or how often to …

A Problem Solving Approach To Enterprise Filevault 2 Management And Integration, Nicholas Cobb

Masters Theses & Specialist Projects

Consumer technology adoption into large enterprise environments is occurring at an unprecedented rate. Employees require the flexibility and efficiency of using operating systems, computers, and mobility products they are familiar with and that enable their productivity. Due to this industry phenomenon, one large shipping enterprise must work to create solutions to integrate Apple’s OS X operating system into its traditional Windows-based operating environment. This level of integration must take place carefully to enable usability and foster the continued data security of enterprise assets. This paper describes the steps and methodology taken, as well as the rationale used, to accomplish the …

Development Of Genetic Algorithm-Based Stochastic Model To Study And Optimize Single-Echelon Vs Multi-Echelon Inventory Systems, Nadeera Ekanayake

Morehead State Theses and Dissertations

A Thesis Presented to the Faculty of the College of Science and Technology Morehead State University in Partial Fulfillment of the requirements for the Degree Master of Science by Nadeera Ekanayake on November 18, 2013.

The Internationalization Of Singapore’S State-Enterprise Networks In The Context Of Asia’S Transborder Industrialization: Further Evidence From Indonesia, Vietnam And China, Wilfred Pow Ngee How, Caroline Yeoh

Caroline Yeoh

No abstract provided.

Strategic Effects Of Three-Part Tariffs Under Oligopoly, Yong Chao

Yong Chao

The distinct element of a three-part tariff, compared with linear pricing or a two-part tariff, is its quantity target within which the marginal price is zero. This quantity target instrument enriches the firm's strategy set in dictating the competition to a specific level, even in the absence of usual price discrimination motive. With general differentiated linear demand system, the competitive effect of a three-part tariff in contrast to linear pricing depends on the degree of substitutability between products: competition is intensified when two products are more differentiated, yet softened when two products are more substitutable.

Improved Decision Making To Underpin The Achievement Of Strategic Goals At The University Of Wollongong, Craig Napier

Craig Napier

The Higher Education sector is an increasingly competitive environment. As such, it is prudent for institutions to seek advantages across all areas that will lead to improved research outcomes, commercial partnerships and student learning experience. The Performance Indicators Unit commenced in 1999 and has evolved to cover seven key perspectives of integration of Information Management across the University, working to avoid the operational silos that can occur within Universities. This session will explore: Utilising network relationship analysis to develop an understanding of the University of Wollongong's collaborations and facilitate improvement The importance of visualisation to translate data into meaningful information …

Cracking The Case, Singapore Management University

Perspectives@SMU

Can you build a convincing business case within 24 hours? A bunch of undergraduates did. Twenty-four teams took part in this year’s APEX Business-IT Global Case Challenge, the fifth edition of an annual student-run competition started by undergraduates at Singapore Management University’s School of Information Systems.

The Cio: Defining A Career For The Future, Mark Askren

Information Technology Services: Publications

Those of us who are IT professionals in higher education spend a lot of our time focused on the “new normal” of accelerating demand, flat resources, and constant change. But we often invest little time in assessing and advancing our careers. As a community, we are typically self-motivated to reach our potential and, in many cases, to extend the boundaries of our potential. However, if we are laissez-faire in our approach to career growth—in other words, if we are “too busy” to focus on ourselves—reaching our potential becomes much less likely.

In 2013, information technology matters . . . a …

Jayaashree Industries: Revolutionising Sanitary Pad Use In India, Arcot Desai Narasimhalu, Christopher Dula

Arcot Desai NARASIMHALU

Arunachalam Muruganantham is a social entrepreneur dedicated to solving India’s menstrual health problems. He developed an unprecedented product as a solution: a low-cost, locally produced sanitary pad. In a paragon effort of frugal innovation, he reverse-engineered the industrial processes used to make sanitary-pads. The result was a small-scale, low-cost machine that could manufacture quality pads sold at a retail price 20% lower than the cheapest mass-produced brands. However, no one bought his pads until his wife began to sell them. After which, the two were unable to keep up with demand. This triggered his realization concerning the importance of including …

2013 Ijbe Front Matter, Tamra Connor

International Journal for Business Education

1. Editorial Board
2. President's Letter
3. SIEC-ISBE International

Insights From A Successful Integration Of Pre And Post-Award Processes Within Peoplesoft Grants, David W. Driesbach, Lia Duran

FIU Presentations

Presentation from Higher Education User Group (HEUG) 2013 Alliance Conference. Provides guidance and lessons learned on how Florida International University streamlined the operations between Pre and Post Award within the PeopleSoft Grants suite.

New Silicon Valleys Or A New Species? Commoditization Of Knowledge Work And The Rise Of Knowledge Services Clusters, Stephan Manning

Stephan Manning

This paper explores knowledge services clusters (KSCs) as a distinct and increasingly important form of geographic cluster, in particular in emerging economies: KSCs are defined as geographic concentrations of lower-cost skills serving global demand for increasingly commoditized knowledge services. Based on prior research on clusters and services offshoring, and data from the Offshoring Research Network (ORN), major properties and contingencies of KSC growth are discussed and compared with both high-tech clusters and low-cost manufacturing clusters. Special emphasis is put on the ambivalent effect of commoditization of knowledge work on KSC growth: It is proposed that KSCs attract most projects if …

Senior Project Report - Doctest, Stephen Weessies

Computer Engineering

DocTest is a program that, simply put, allows a programmer or user to document STANAG 4586 (a standard for unmanned aerial vehicle interoperability) messages and test the vehicle system at Lockheed Martin [5]. The program is extensible to allow for further development aiding our software team to do what they do best and not get bogged down in tedious but necessary documentation. DocTest is also used to aid in testing, keeping track of the issues and bugs found and creating a document that captures each issue so an issue is not missed or forgotten. This program was made for use …

Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter

Business Analytics and Information Systems

This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-in-use in one of the central frameworks in WST. After comparisons with related theories, this paper closes …

Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter

Steven Alter

This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-in-use in one of the central frameworks in WST. After comparisons with related theories, this paper closes …

New Silicon Valleys Or A New Species? Commoditization Of Knowledge Work And The Rise Of Knowledge Services Clusters, Stephan Manning

Management and Marketing Faculty Publication Series

This paper explores knowledge services clusters (KSCs) as a distinct and increasingly important form of geographic cluster, in particular in emerging economies: KSCs are defined as geographic concentrations of lower-cost skills serving global demand for increasingly commoditized knowledge services. Based on prior research on clusters and services offshoring, and data from the Offshoring Research Network (ORN), major properties and contingencies of KSC growth are discussed and compared with both high-tech clusters and low-cost manufacturing clusters. Special emphasis is put on the ambivalent effect of commoditization of knowledge work on KSC growth: It is proposed that KSCs attract most projects if …

Understanding Customer Actions During Self-Service Technology Failures In Multichannel Service Environments, Jennifer Lawlor, Petranka Kelly, Michael Mulvey

Conference papers

No abstract provided.

Enabling Greater Access To Home Meal Delivery, Maciek Nowak, Leo Gala, Mike Hewitt

Information Systems and Operations Management: Faculty Publications & Other Works

Non-profit organizations like the Meals on Wheels (MOW) association of America prepare and deliver meals, typically daily, to approximately one million homebound citizens in the United States alone. However, many MOW agencies are facing a steadily increasing number of clients requesting meal service without an increase in resources (either financial or human). One strategy for accommodating these requests is to deliver multiple (frozen) meals at a time and thus make fewer delivers. However, many of the stakeholders (funders, volunteers, meal recipients) value the relationships that are developed by having a client receive daily deliveries from the same volunteer. Further, meal …

Online Course Evaluations Response Rates, Faruk Guder, Mary Malliaris

Information Systems and Operations Management: Faculty Publications & Other Works

This paper studies the reasons for low response rates in online evaluations. Survey data are collected from the students to understand factors that might affect student participation in the course evaluation process. When course evaluations were opened to the student body, an email announcement was sent to all students, and a reminder email was sent a week later. Our study showed that participation rates increased not only when emails were sent, but also when faculty used in-class time to emphasize the importance of completing the evaluations.

Workforce Management In Periodic Delivery Operations, Karen Smilowitz, Maciek Nowak, Tingting Jiang

Information Systems and Operations Management: Faculty Publications & Other Works

Service quality and driver efficiency in the delivery industry may be enhanced by increasing the regularity with which a driver visits the same set of customers. However, effectively managing a workforce of drivers may increase travel distance, a traditional metric of the vehicle routing problem (VRP). This paper evaluates the effect that workforce management has on routing costs, providing insight for managerial decision making. The analysis is presented in the context of the period vehicle routing problem (PVRP), an extension of the VRP with vehicle routes constructed to service customers according to preset visit frequencies over an established period of …

Managing Inventory In Global Supply Chains Facing Port-Of-Entry Disruption Risks, Alan Erera, Maciek Nowak, Chelsea White

Information Systems and Operations Management: Faculty Publications & Other Works

Ports-of-entry are critical components of the modern international supply chain infrastructure, particularly container seaports and airfreight hubs. The potential operational and economic impact resulting from their temporary closure is unknown, but is widely believed to be very significant. This paper investigates one aspect of this potential impact, focusing specifically on the use of supply chain inventory as a risk mitigation strategy for a one supplier, one customer system in which goods are transported through a port-of-entry subject to temporary closures. Closure likelihood and duration are modeled using a completely observed, exogenous Markov chain. Order lead times are dependent on the …

Beating Competitors To International Markets: The Value Of Geographically Balanced Networks For Innovation, Pankaj C. Patel, Stephanie A. Fernhaber, Patricia P. Mcdougall-Covin, Robert P. Van Der Have

Scholarship and Professional Work - Business

Being able to launch new products internationally is critical for technology-based ventures to recoup the high costs of R&D and to exploit their innovations fully. Despite the widely recognized importance of networks within the innovation development process, there appear to be contrasting viewpoints as to whether local or foreign network partners contribute more in the race to internationalize. Drawing on the theoretical underpinnings of comparative advantage, we propose and empirically confirm that ventures pursuing a balance of local and foreign network connections for the development of an innovation are able to bring the product more rapidly into the international marketplace. …

Practicing Technology Implementation: The Case Of An Enterprise System, Yukika Awazu

2013

Drawing on four theories of practice – Communities of Practice (CoP), Bourdieu's theory of practice, Pickering's mangle of practice, and Actor Network Theory (ANT), the study provides an in-depth understanding about technology implementation practice. Analysis of an Enterprise System implementation project in a software manufacturing company reveals five stories of practice that relate to the major challenges faced. The story of mentoring related to the challenge of developing skilled analysts, and is examined by focusing on episodes about newly hired staff members. The story reveals the inhibiting impact of past habits and the role of occupational status. The second challenge …

Innovations Under The Concept Of ‘Turning Garbage Into Gold’ In Fisheries Waste Management, Muhammad Yusof

Journal of Entrepreneurship, Management and Innovation JEMI

This paper discusses the encouragement of creativity and innovation in creating opportunities for entrepreneurship turning useless materials into valuable resources. It is necessary to know the thought process and planning in the entrepreneurship idea to create a new business at this time. One of the brilliant philosophies about entrepreneurs is that they are those who can “turn garbage into gold”. This concept describes the important character of entrepreneurs who foresee business opportunities and have the intelligence to transform trash into cash. This means that they have the necessary ability to create innovation and value-added products for sale. The analyzed case …

Kulturowe Aspekty Emocji W Zarządzaniu, Pawel Krzyworzeka

Pawel Krzyworzeka

Celem tego przeglądowego artykułu jest krytyczna analiza zagadnienia pracy emocjonalnej oraz, przede wszystkim, wskazanie jaki wpływ wywarła ta koncepcja na obszar badań organizacji i zarządzania. Zauważyć można znaczące zainteresowanie emocjami, szczególnie wśród badaczy sektora usług w stanach zjednoczonych. Impulsem na napisania tego przeglądowego artykułu było spostrzeżenie, że ten wyraźnie wydzielony nurt w międzynarodowej literaturze z zakresu zarządzania, w Polsce jest jedynie lekko zaznaczony.

The It-Business Equilibrium Model: Understanding The Dynamics Between Business Demand And It Supply, Lawrence Ness, Shankar Babu Chebrolu

International Journal of Applied Management and Technology

The factors that could be used to define, measure, and improve IT flexibility are not considered to be well-defined or understood. A theoretical framework for understanding and determining such factors is proposed in this article, which could be used by business and IT leaders to assess their IT flexibility. Organizations can use this framework, termed the IT-business equilibrium model, as a tool to improve their own IT flexibility as a means to improve their IT effectiveness and ultimately achieve sustained competitive advantage for their businesses.

Coordinating A Supply Chain With A Manufacturer-Owned Online Channel: A Dual Channel Model Under Price Competition, Jennifer K. Ryan, Daewon Sun, Xuying Zhao

Department of Supply Chain Management and Analytics: Faculty and Staff Publications

We consider a dual channel supply chain in which a manufacturer sells a single product to end-users through both a traditional retail channel and a manufacturer-owned direct online channel. We adopt a commonly used linear demand substitution model in which the mean demand in each channel is a function of the prices in each channel.We model each channel as a news vendor problem, with price and order quantity as decision variables. In addition, the manufacturer must choose the wholesale price to charge to the independent retailer. We analyze the optimal decisions for each channel and prove the existence of a …

Modeling Social Transmission Dynamics Of Unhealthy Behaviors For Evaluating Prevention And Treatment Interventions On Childhood Obesity, Leah M. Frerichs, Ozgur M. Araz, Terry T.-K. Huang

Department of Supply Chain Management and Analytics: Faculty and Staff Publications

Research evidence indicates that obesity has spread through social networks, but lever points for interventions based on overlapping networks are not well studied. The objective of our research was to construct and parameterize a system dynamics model of the social transmission of behaviors through adult and youth influence in order to explore hypotheses and identify plausible lever points for future childhood obesity intervention research. Our objectives were: (1) to assess the sensitivity of childhood overweight and obesity prevalence to peer and adult social transmission rates, and (2) to test the effect of combinations of prevention and treatment interventions on the …

Negative Impact Of Emotional Labor On A Corporate Image: The Case Of Amway Poland, Pawel Krzyworzeka

Pawel Krzyworzeka

This article analyzes the effect of the emotionality of Polish direct sales representatives on the corporate image of Amway Poland in mainstream media. The findings are based on the interpretative analysis of public discourse on multi-level marketing in Poland. The article concludes that business practitioners that are willing to apply some forms of emotion management in a different country should be especially sensitive to its prevailing forms of emotionality. Learning which behavior is and is not acceptable in a society could be accomplished by conducting analysis of its public discourse.