Business Administration, Management, and Operations Commons^™

Book Review 16 Wellness Leadership: Creating Supportive Environments For Healthier And More Productive Employees By Judd Allen, Ph.D., William C. Mcpeck

William C. McPeck

This is my personal review of Wellness Leadership: Creating supportive environments for healthier and more productive employees by Judd Allen, Ph.D. which was published in 2008 by Healthycultures.com.

Book Review 15 The Future Of Management By Bill Breen And Gary Hamel, William C. Mcpeck

William C. McPeck

This is my personal review of The Future of Management by Bill Breen and Gary Hamel, published by Harvard Business School Press in 2007.

Book Review 9 Talent On Demand: Managing Talent In An Age Of Uncertainty By Pater Cappelli, William C. Mcpeck

William C. McPeck

This is my personal review of Talent on Demand: Managing Talent in an Age of Uncertainty by Pater Cappelli and published by Harvard Business School Press in 2008.

Small Business Success: What Works And What Fails, Scott Decker

Undergraduate Theses and Capstone Projects

Small Business Success: What You Need to Know. The owners of eight successful new businesses (successful defined as at least four years old and owner perceived) were interviewed, as well as the former owners of four unsuccessful businesses. The study showed that while planning can help your business, implementation is the fundamental component of small business success. This study was undergone to help create a link between what students learn in businesses classes, which is primary focused on working for a large company, and what people do in the entrepreneurship field.

Telecommunications 2004: Strategy, Hr Practices & Performance - Cornell-Rutgers Telecommunications Project, Rosemary Batt, Alex Colvin, Harry Katz, Jeffrey Keefe

Rosemary Batt

This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.

Human Resource Management, Service Quality, And Economic Performance In Call Centers, Rosemary Batt, Lisa M. Moynihan

Rosemary Batt

This paper examines the relationship between human resource practices, operational outcomes, and economic performance in call centers. The study draws on a sample of 64 call centers serving the mass market in a large telecommunications services company. Surveys of 1,243 employees in the 64 centers were aggregated to the call center level and matched to archival data on service process quality, as measured by customer surveys; call handling time, revenues per call, and net revenues per call. Our path analysis shows that human resource practices emphasizing employee training, discretion, and rewards lead to higher service quality, higher revenues per call, …

The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil Da Costa

Rosemary Batt

Report of the Global Call Centre Industry Project

The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced spectacular growth in the last five years. They generate seventy percent of the revenues of the Indian Business Process Outourcing (BPO) industry, according to estimates by Mckinsey (www.nasscom.org).

This rapid growth has also brought managerial challenges in terms of recruitment,staffing, training, and retention of workers …

Student Satisfaction With Online Learning Effectiveness At A Connecticut Community College, Alina R. Payne

Walden Dissertations and Doctoral Studies

In recent years, institutions of higher education have dramatically increased the number of online courses and degree programs offered to students, and yet it remains unclear what factors determine student satisfaction with online course and instructor effectiveness. Accordingly, the purpose of this exploratory correlation study was to examine how factors related to courses and instructors contributed to student perceptions of course quality (CQ) and instructor effectiveness (IE). Six stepwise regression procedures assessed the effects of specific course and instructor characteristics on perceptions of CQ and IE across one year of course evaluation data collected in a northeastern 2-year college. Results …

Parental Payment Abuse Within The Supplemental Security Income Program, Darlean Taylor-King

Walden Dissertations and Doctoral Studies

Management of Social Security Administration (SSA) has been challenged by the phenomena of overpayments with its Supplemental Security Income (SSI) program. Oversight authorities of SSA had expressed concerns about the overpayment abuse caused by parents as representative payees for disabled minor children. It was important to address this problem because the amount of overpayments prior to 1998 had caused integrity issues for management of SSA and increased federal debt from SSI claimants. The purpose of this study was to examine how management of SSA and the SSI program had responded to the concerns of the oversight authorities. Theoretical foundations for …

How Scientist/Founders Lead Successful Biopharmaceutical Organizations: A Study Of Three Companies, Lynn Johnson Langer

Antioch University Full-Text Dissertations & Theses

The purpose of this study was to determine how the leadership of scientist/founders of biopharmaceutical companies affects the success of their organization. Over half of all biotechnology firms are founded by scientists, yet for every start-up biotech firm that succeeds, 15-20 fail and eight out of 10 drugs fail in clinical trials (Federal Reserve Bank of Dallas, 2007; Stanford Graduate School of Business, n.d.; Zhang & Patel, 2005). To bring a biopharmaceutical product from the research bench to the consumer costs more than $800 million (Tufts, 2007). This dissertation research explored the leadership practices of three successful scientist/founders and how …

The Relationship Between Attributional Style And Information Technology Project Perception, Eric Kordt

Theses: Doctorates and Masters

The purpose of this research is to investigate the relationship between attributional style and Information Technology (IT) project perception at varying job responsibility levels. To achieve this thirty participants were recruited from a large government department in the three distinct job responsibility levels of support worker (i.e. individual who undertakes activities under general direction), line manager (i.e. individual who undertakes activities under limited direction and typically performs role of team leader) and executive manager (i.e. individual who undertakes activities that involve a high a level of management skill under broad direction) and interviewed using a modified Work Attributional Style Questionnaire …

The Managerial Turn In Environmental Policy, Cary Coglianese

All Faculty Scholarship

No abstract provided.