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Full-Text Articles in Business Administration, Management, and Operations
Patient Flows To Improve Hospital Performance, Jacquelyn Parr
Patient Flows To Improve Hospital Performance, Jacquelyn Parr
Honors Projects in Management
This is a case study focused on Backus Hospital in Norwich, Connecticut. The purpose of this report is to discuss ways for Backus Hospital to improve patient flows, which will increase patient satisfaction and safety, increase revenue, and decrease costs. The focus of the research is how the kaizen blitz and A3 methodologies can be used to develop ways to improve patient flow processes. Literature reviews on flow, process improvement, and innovation strategies, both within and outside of the healthcare industry were conducted. The hospital is dedicated to process improvement, innovation and quality improvement, so methodologies based on the Toyota …
Differences In It Effectiveness Among Firms: An Empirical Investigation, Crystal Jiang, Tess Han, George J. Titus, Matthew J. Liberatore
Differences In It Effectiveness Among Firms: An Empirical Investigation, Crystal Jiang, Tess Han, George J. Titus, Matthew J. Liberatore
Management Department Faculty Journal Articles
Information is a critical asset and an important source for gaining competitive advantage in firms. The effective maintenance of IT becomes an important task. In order to better understand the determinants of IT effectiveness, this study employs the Industrial Organization (I/O) and Resource Based View (RBV) theories and investigates the industry effect and several major firmspecific factors in relation to their impact on firms’ IT effectiveness. The data consist of a panel data of ten-year observations of firms whose IT excellence had been recognized by the CIO Magazine. The non-profit organizations were deliberately excluded, as explained later. The results showed …