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Articles 1 - 15 of 15
Full-Text Articles in Business Administration, Management, and Operations
Customer Envy At Service Encounters, Gerardo Anaya
Customer Envy At Service Encounters, Gerardo Anaya
Open Access Theses
Envy has been regarded as a complex emotion which can produce both positive and negative outcomes for consumers. This study explored the subjective experience of customer envy at service encounters in order to better understand how customers respond to unflattering comparisons with an envied customer. A questionnaire was designed to measure the cognitive appraisals, emotional responses, and consequences of customer envy. Study participants were also asked to share their envy incidents in the survey. A sample of 300 participants was collected and used for analysis. The findings illustrate that distinctively different patterns of cognitive appraisals such as preferential treatment, are …
The Effects Of Acquisition On Restaurant Firms’ Performance: Different-Sector Versus Same-Sector Acquisitions, Yongjin Lee
The Effects Of Acquisition On Restaurant Firms’ Performance: Different-Sector Versus Same-Sector Acquisitions, Yongjin Lee
Open Access Theses
This study examines the postacquisition accounting performance of acquiring firms in the restaurant industry between 1992 and 2012. Specifically, this study investigates the effects of different-sector and same-sector restaurants acquisitions between full-service and limited-service restaurants on restaurant firms' performance. Additionally, the Wilcoxon signed-rank test and regression model are used to examine return on assets (ROA) and return on equity (ROE) for the accounting performance of the acquiring restaurants.
The ROA and ROE reveal that the profitability is significantly negative up to 5 years after firms are acquired. However, negative effects are strongest within the first year after acquisition and decrease …
The Effect Of Six Sigma On Corporate Performance In The Manufacturing And Service Sectors, Luis F. Ojeda
The Effect Of Six Sigma On Corporate Performance In The Manufacturing And Service Sectors, Luis F. Ojeda
Open Access Theses
As global competition becomes more intense, organizations try to implement strategies that allow them become more efficient, increase quality and productivity, and stay ahead of their competition. Over the years, there have been different programs or methodologies that companies have adopted with the purpose of achieving enhanced operational performance and bottom line impact. Six Sigma is one of the strategies that have gained more popularity during recent years, being adopted by companies in both manufacturing and service. There have been numerous claims by adopting companies about the financial benefits of implementing Six Sigma. However, the number of studies conducting empirical …
An Assessment Of The Assimilation Of Lean And Supply Chain Management Practices In The Construction Industry, Helen S. Nunez
An Assessment Of The Assimilation Of Lean And Supply Chain Management Practices In The Construction Industry, Helen S. Nunez
Open Access Theses
The purpose of this research was to identify and assess the success factors corresponding to Lean and Supply Chain Management that are currently applicable to the construction industry. These factors were originally extracted from manufacturing research and practice and corroborated construction industry literature and expert validation. Using Pearson's correlation coefficients, the researcher was able to identify the correlation among factors and with the identified measures of overall performance. Another important output of this research was the ability to compare the construction industry response level with a preceding study from manufacturing. The data was collected through a survey sent to general …
Assessing Children's Programs In Country Clubs: A Case Of A Midwest Country Club In The United States, Xiaoying Song
Assessing Children's Programs In Country Clubs: A Case Of A Midwest Country Club In The United States, Xiaoying Song
Open Access Theses
Memberships in private clubs have been declining over the past several years due principally to economic downturns, the overbuilding of golf courses, and aging members. Several suggestions have been implemented to solve the problem, but without any positive effect. Recent studies have indicated that emphasizing family and developing children's programs could be the answer. However, issues related to children's programs in this setting have received limited research attention. This study develops an evaluation process to measure the performance of children's programs in country club settings. A mixed-method case study approach was used to collect and analyze data from a Midwest …
The Use Of Business Intelligence Techniques In Supply Chain Performance, Jue Gu
The Use Of Business Intelligence Techniques In Supply Chain Performance, Jue Gu
Open Access Theses
Who likes data? Businesses are always loyal data followers. Companies analyze various forms of data to maintain businesses and identify their current performance in different areas so they can find business opportunities to improve and obtain more market share in advance (Qrunfleh & Tarafdar, 2012). When Big Data comes to businesses, companies who can take advantage of data the best tend to regularly get more business and customers (Waller & Fawcett, 2013). Collecting, analyzing, and demonstrating data could be essential to a single business, a company's supply chain performance and its sustainability. As an intelligent data processing product in terms …
The Effect Of Loyalty Program Attributes On Customer’S Booking Choice, Sung Jun Joe
The Effect Of Loyalty Program Attributes On Customer’S Booking Choice, Sung Jun Joe
Open Access Theses
A loyalty program is commonly observed in our real world to establish and maintain a customer relationship. However, there is limited research information on the effect of loyalty program schemes on customers' choice in an online booking context. The current study summarized the awards currently offered by major hotels and online travel agencies (OTAs) and examined: 1) customers' preference toward attributes of the loyalty program, 2) within reward attributes, which contributes to an increase in consumers' booking choice, 3) which attributes make customers book on hotel websites rather than on OTA websites, and 4) the interaction between customer involvement and …
Estimating Truncated Hotel Demand: A Comparison Of Low Computational Cost Forecasting Methods, Yue Ding
Estimating Truncated Hotel Demand: A Comparison Of Low Computational Cost Forecasting Methods, Yue Ding
Open Access Theses
The aim of this thesis is to evaluate the effectiveness of six selected low computational cost hotel demand forecasting methods (SA, SMA, EMA, DEMA, BP and PU) in terms of restoring truncated demand data, and then identify a low-cost and easy to follow demand forecasting method that can be used by U.S. independent hotels. Obtaining revenue gains by applying demand forecasting techniques have been proved by many studies in hospitality and other related industries. However, few studies have focused on low computational forecasting methods' comparison in hospitality field. For this reason, the author decided to test the performance of six …
Assessing An Animal Humane Society Using Mckinsey’S 7s Framework To Make Recommendations For Organizational Improvement, Tandreia Sherice Dixon
Assessing An Animal Humane Society Using Mckinsey’S 7s Framework To Make Recommendations For Organizational Improvement, Tandreia Sherice Dixon
Open Access Theses
An organization's effectiveness is predicated upon the degree of fit and alignment of its internal components. Organizational effectiveness and alignment are both essential to successfully create and implement strategies within an organization. An animal humane society suffering from employee turnover wanted to improve their organizational effectiveness. There were strategies and recommendations provided for employee turnover; in hope of successful implementation, the researcher investigated the animal humane society further by evaluating the current state of the organization with an organizational framework. The McKinsey 7s's Strategic Readiness Survey derived from the McKinsey 7s framework was used to evaluate the current state of …
Gap Between Hospitality Employers' Demands And Hospitality Students' Perceptions Regarding Entry-Level Managers' Requirements In The United States, Yijun Huang
Open Access Theses
This study aims to identify the gap between recruiters and students regarding what knowledge, skills and abilities are most needed for graduates to secure entry-level managers in the hospitality industry. Previous literature used different approaches to attain a similar idea that students and recruiters do have different opinions, especially for those intrinsic or person-related characteristics. The researcher borrowed statements from different researchers and added two statements to make up the missing part of previous research and then combined, split and revised these statements to see whether students' thinking matched the industry's thinking. The results showed that recruiters generally ranked these …
A Lean Logistics Assessment Tool For Smes In The Manufacturing Sector, Diana Lorena Sanchez Ramirez
A Lean Logistics Assessment Tool For Smes In The Manufacturing Sector, Diana Lorena Sanchez Ramirez
Open Access Theses
This study developed an assessment tool to rate the maturity of the current and desired states of lean logistics operations in small and medium enterprises. The tool consists of 48 best practices classified into 8 critical factors: Inventory, Transportation, Administration, Information Systems, Warehouse, Forecasting, Packaging and Supplier Network. Each of the best practices and critical factors were identified throughout a thorough literature review and comparative analysis between authors to define commonalities among them. Using gap analysis; this tool results in a SWOT matrix providing a roadmap for lean implementation. The resulting model was evaluated by subject matter experts in different …
Guidelines For Construction Companies To Decide Between Outsourcing And Self-Performing For Prefabricated Components, Sebastian Soto Ortiz
Guidelines For Construction Companies To Decide Between Outsourcing And Self-Performing For Prefabricated Components, Sebastian Soto Ortiz
Open Access Theses
Prefabrication and modularization has been used in the construction industry for decades. It has recently made a resurgence worldwide providing increased productivity, safety, quality and construction schedule. This research has focused on the situation where a construction company has decided to use prefabrication and faces two possibilities, they either will self-perform or they will outsource the construction of the prefabricated components. The decision making process used by a construction company to determine whether to outsource or self-perform prefabricated components is examined and analyzed.
Prefabrication is an industrial process in which certain components are manufactured in a specialized facility. These items …
An Exploratory Study Of Hotel Manager Side-Taking Behavior And Its Influence On Employee Unfairness Perception And Negative Emotion, Yan Zhou
Open Access Theses
It is not rare that hotel managers show inconsistent attitudes and behaviors in front of customers and employees in their daily work. With limited time and resource, sometimes it is inevitable that hotel managers present certain tendencies to side with one party over the other when service failures occur between the two groups. However, in academia few studies have discussed these side-taking phenomena. The present researcher conducted an exploratory study about their definition and influence on hotel employees. Two video-based experiments were conducted and their results testified to the hypotheses that hotel managers' side-taking behaviors can lead to employee perceptions …
An Analysis On Causes Of Late Final Payment And Release Of Retainage: Electrical Subcontractors’ View, Xuejing Zhang
An Analysis On Causes Of Late Final Payment And Release Of Retainage: Electrical Subcontractors’ View, Xuejing Zhang
Open Access Theses
Using the survey approach, this study identified the underlying causes of late payments and release of retainage for electrical subcontractors, attempting to answer the questions, "What were the minimum, maximum and average delay days of final payment and release of retainage?", "What were the rank of factors in terms of significance on delaying final payment and release of retainage?", and "What were the rank of factors in terms of frequency on delaying final payment and release of retainage?" A survey questionnaire was developed and distributed to about 150 professionals in electrical subcontractors. 29 reports were collected. Based upon the analysis …
Career Intentions Of International Master Students In Hospitality And Tourism Management, Wenjun Li
Career Intentions Of International Master Students In Hospitality And Tourism Management, Wenjun Li
Open Access Theses
The purpose of this qualitative study was to investigate career intentions of international master's students in hospitality and tourism management (HTM) in the United States. Semi-structured interviews were conducted with a sample of 19 participants at two different U.S. institutions. Interview questions were designed to better understand students' career intentions upon graduation and the determinants behind the plans. Results indicated that student's career intention should include measures of career decision self-efficacy, academic and career outcome expectations, and career exploration intentions. Unique personal background (e.g., gender and marital status, length of time in the U.S.), industrial working experience (e.g., internships), and …