Business Administration, Management, and Operations Commons^™

Juggling Demands: The Impact Of Middle Manager Roles And Psychological Capital, Laura Ternes Madden

Doctoral Dissertations

This purpose of this study is to assess the impact of middle managers’ activity, role conflict, and psychological capital on their job performance and turnover intentions. Because middle managers occupy organizational positions between strategic managers at the upper levels and operational managers and employees at the lower levels of the organization, I hypothesize that they will experience role conflict that will be connected to lower job performance and higher turnover intentions. Additionally, I suggest that the negative performance impacts of role conflict are mitigated by an individual’s psychological capital.

To test this moderated mediation model, this study uses a survey-based …