Business Administration, Management, and Operations Commons^™

Differences In It Effectiveness Among Firms: An Empirical Investigation, Crystal Jiang, Tess Han, George J. Titus, Matthew J. Liberatore

Management Department Faculty Journal Articles

Information is a critical asset and an important source for gaining competitive advantage in firms. The effective maintenance of IT becomes an important task. In order to better understand the determinants of IT effectiveness, this study employs the Industrial Organization (I/O) and Resource Based View (RBV) theories and investigates the industry effect and several major firmspecific factors in relation to their impact on firms’ IT effectiveness. The data consist of a panel data of ten-year observations of firms whose IT excellence had been recognized by the CIO Magazine. The non-profit organizations were deliberately excluded, as explained later. The results showed …