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Full-Text Articles in Business Administration, Management, and Operations

Have We Resolved The Issues Related To International Capital Structure? Empirical Evidence From The Oecd Countries, Joon-Young Song Dec 2004

Have We Resolved The Issues Related To International Capital Structure? Empirical Evidence From The Oecd Countries, Joon-Young Song

Doctoral Dissertations

I report that most cross-sectional deviations in international capital structure are caused by the heterogeneities of firm-, industry, and country-specific determinants rather than the influence of legal-institutional differences such as legal environment. In particular, most variations in international capital structure originate in the heterogeneity of firm-specific characteristics. Although the legal environment representing creditor protection could explain some differences in international capital structure, this evidence is at best only suggestive. However, the legal system, in general, seems to have a rather indirect effect on firm leverage through a conduit of firm characteristics. I do not find clear evidence to support that …


A Taxonomy Of Customer Dissatisfaction-Related Coping Tactics Based On Dissatisfaction-Related Goals, Andrew B. Artis Dec 2004

A Taxonomy Of Customer Dissatisfaction-Related Coping Tactics Based On Dissatisfaction-Related Goals, Andrew B. Artis

Doctoral Dissertations

Practitioners who want to strengthen their market position and avoid greater government regulation would benefit from research that helps them to effectively resolve the problems experienced by their customers. Unfortunately, research efforts to explore, understand, and ultimately predict the responses of dissatisfied customers have been sporadic and have failed to lead to a sustained program of research. This problem is due in part because classification and taxonomical issues have not been sufficiently resolved. Without a theoretically-supported method to categorize and differentiate the various ways that customers respond to dissatisfaction, research into this phenomenon will continue to be slow and erratic. …


An Examination Of The Logistics Leverage Process: Implications For Marketing Strategy And Competitive Advantage, Lisa Michelle Bobbitt Dec 2004

An Examination Of The Logistics Leverage Process: Implications For Marketing Strategy And Competitive Advantage, Lisa Michelle Bobbitt

Doctoral Dissertations

Based on preliminary research on logistics leverage and the lack of research on linking specific logistics capabilities and competitive advantage, it was the primary purpose of this dissertation to develop and test a theoretical model of the logistics leverage process. The model was developed based on the extant literature in logistics, marketing, and strategic management and the data from in-depth interviews with logistics professionals. The nomological network consisted of eight constructs: resource commitment, process capabilities, value-added service capabilities, relational capabilities, logistics performance, competitive advantage, firm performance, and marketing signals of value. Resource commitment and logistics performance were tested as second-order …


Three Essays In Market Microstructure, Kenneth Wayne Small, Jr. Aug 2004

Three Essays In Market Microstructure, Kenneth Wayne Small, Jr.

Doctoral Dissertations

This dissertation consists of three essays. The first essay examines the liquidity impact of NASDAQ security cross-listings on the American Stock Exchange (Amex). Using a comprehensive sample of cross-listing equities, transactions data obtained from the NYSE Trade and Quote (TAQ) database, and market data obtained from the Center for Research in Securities Pricing (CRSP) database, I find positive abnormal returns on days when positive news is released regarding security cross-listings. This indicates that cross-listing creates value for cross-listing firms. I also document significant decreases in trading costs of the cross-listed securities around the cross-listing date. In general, market participants perceive …