Business Administration, Management, and Operations Commons^™

The Differentiation And Integration Of Information Technologies: Three Empirical Studies On `Bring Your Own Devices', Zachary R. Steelman

Graduate Theses and Dissertations

This dissertation examines how the management and configuration of organizational IT portfolios enhance organizations and their employees. Specifically, the theory of the differentiation and integration of information technologies is developed with in-depth examinations of "Bring-Your-Own-Device" (BYOD) policies. Four data collections are utilized: survey vignettes, case studies, agent-based simulations, and a questionnaire survey. Each essay uses a mixed-method approach providing insights into the selection, development, and management of ITs across individual and organizational levels.

Essay 1 explores the impact of BYOD on employees' performance, job satisfaction, and work-life conflicts. The results indicate that IT integration improves performance and job satisfaction, and …

Technology Strategy And China's Technology Capacity Building, Arnoud De Meyer

Arnoud DE MEYER

China has the potential to become a major source of innovation for the world. The scientific investment is in place and rapidly growing. But in order to reap the benefits of this investment its organisations will have to become better at managing innovation. One of the key elements of innovation management is the determination and implementation of a sound technology strategy. The purpose of this paper is to offer a framework and a detailed overview of what it entails to develop and implement a technology strategy. The paper emphasizes the alignment of the strategy with the organisational competencies and the …

How To Successfully Harness The Power Of Partners With The Ecosystem Advantage, Arnoud De Meyer

Arnoud De Meyer

In a recent research published by Professor Arnoud De Meyer, President and Professor at the Singapore Management University and Professor Peter Williamson, who is a Professor of International Management at Judge Business School at Cambridge, they described six keys to unlocking the ecosystem advantage. These are pinpointing where value is created; defining an architecture of differentiated partner roles; stimulating complementary partner investments, reducing the transaction costs, facilitating joint learning across the network; and engineering effective ways to capture profit.

But what does all this mean to companies especially since customers today are increasingly demanding complex, integrated solutions rather than standardised …

Ecosystem Advantage: How To Successfully Harness The Power Of Partners, Peter James Williamson, Arnoud De Meyer

Arnoud DE MEYER

Changes in the global environment are generating opportunities for companies to build advantage by creating loosely coupled networks or ecosystems. Ecosystems are larger, more diverse, and more fluid than a traditional set of bilateral partnerships or complementors. By leveraging ecosystems, companies can deliver complex solutions while maintaining corporate focus. This article describes six keys to unlock ecosystem advantage: pinpointing where value is created, defining an architecture of differentiated partner roles, stimulating complementary partner investments, reducing the transaction costs, facilitating joint learning across the network, and engineering effective ways to capture profit.

‘Campus Connect’: An Infosys Program To Develop India’S Information Technology Ecosystem, Arnoud De Meyer, Peter Williamson, Havovi Joshi, Christopher Dula

Arnoud De Meyer

This case is set in April 2013, and discusses the key elements that have contributed to the success of Infosys Ltd’s Campus Connect Program (CC) in developing India’s IT talent over the past eight years. The CC programme had been developed by Infosys in response to a growing belief among India’s IT industry majors that the large number of fresh graduates they were looking to recruit from engineering colleges were neither readily employable nor sufficiently industry-ready. The programme was envisaged to address this problem through an industry-academia initiative that would architect the education experience of engineering students. The goal was …

Encompass: Creating Innovation In Broadcast, Everyday, Arnoud De Meyer, Anne-Valerie Ohlsson-Corboz

Arnoud DE MEYER

Headquartered in the United States, Encompass Digital Media provides digital media services through its broadcasting facilities in the United States, the United Kingdom and Asia. Encompass delivers tailor-made solutions for the management and distribution of content, including a diversified range of TV content, as well as live sports events for companies such as ESPN, IMG, Star Sports and Sony Entertainment.

Encompass Digital Media (Asia) began its operations in Singapore in 2009. By 2012, the company had captured over 50 per cent of the market for outsourced Digital Playout services in Asia. While manpower costs were significantly higher than in China, …

Rolls-Royce In Singapore: Harnessing The Power Of The Ecosystem To Drive Growth, Arnoud De Meyer, Peter Williamson, Havovi Joshi, Christopher Dula

Arnoud De Meyer

This case is set in April 2013, and discusses the key elements that have contributed to the successful operations of the Rolls-Royce Singapore Seletar Campus. The new facility has clearly succeeded in its objective to develop a talent ecosystem of engineering excellence, which would be a key factor in enabling the Group to significantly increase in size as the decade progresses. In 2006, Rolls-Royce had decided to expand its production capacity and set up operations outside the UK to meet growing customer demands and future growth. Asia was the Group’s largest and fastest growing market, with almost half of their …

The Flow Of Technological Innovation In An R&D Department, Arnoud De Meyer

Arnoud DE MEYER

The flow of technological information, in particular the type of sources and transfer channels for technological information has been a focus of research interest since the very first studies concerning management of research and development. However, the results of these empirical studies, although encouraging and useful to managers, leave several questions unanswered, and even worse, contain some contradictions. In this paper we will try to explain some of these contradictions using the technology characteristics as a contingency factor. The model, which we will present has been tested in a twofold way: questionnaires were used to provide insight into the importance …

The Manufacturing Contribution To Innovation, Arnoud De Meyer

Arnoud DE MEYER

The description of the contribution of manufacturing to the innovation process is often limited to the task of providing the necessary information to enable the development function to create a design which is easy to manufacture, and to be instrumental in the fast ramp-up of the production process. Though these are important tasks, it is argued in this paper that there is a third aspect of manufacturing’s contribution to innovation, namely the creation of a manufacturing system which is favorable to product innovation. This goes far beyond the design of an appropriate production process, but requires the creation of a …

Managing Expert Systems: A Framework And Case Study, Rob R. Weitz, Arnoud De Meyer

Arnoud DE MEYER

This paper addresses the problem of managing the development and implementation of a large expert system in an organization. A traditional systems analysis and design methodology is used as a framework to highlight similarities and differences in managing large scale traditional computer based projects and large expert systems. As a non-technical, prescriptive guide, this article focusses on defining at each stage in the project, the tasks to be accomplished, resources required, impact on the organization, likely benefits and potential problems. The case of a large expert system implemented by a multinational corporation across several European sites is used to clarify …

A Process Framework For Managing Quality Of Service In Private Cloud, Arvind Maskara

Walden Dissertations and Doctoral Studies

As information systems leaders tap into the global market of cloud computing-based services, they struggle to maintain consistent application performance due to lack of a process framework for managing quality of service (QoS) in the cloud. Guided by the disruptive innovation theory, the purpose of this case study was to identify a process framework for meeting the QoS requirements of private cloud service users. Private cloud implementation was explored by selecting an organization in California through purposeful sampling. Information was gathered by interviewing 23 information technology (IT) professionals, a mix of frontline engineers, managers, and leaders involved in the implementation …

Sentosa (B): Creating A Platform For Integrated Customer Engagement, Jason Woodard, Kevin Sproule

C. Jason Woodard

This case is the second part of a three-part series on the Sentosa Leisure Group based in Singapore. The three cases focus on: Case (A) – Marketing / Analytics Case (B) – IT solution design Case (C) – Long-term strategy Sentosa (B): After helping Sentosa define their business model in the A case, the focus shifts to developing an integrated information technology system to enable business growth while working with existing the constraints of existing infrastructure. The goal is to have an IT platform that would provide a total customer experience ranging from tickets to personalised offers. The second case …

Sentosa (A): Asia’S Favourite Playground, Jason Woodard, Kevin Sproule

C. Jason Woodard

This case is the first part of a three-part series on the Sentosa Leisure Group based in Singapore. The three cases focus on: Case (A) – Marketing / Analytics Case (B) – IT solution design Case (C) – Long-term strategy Sentosa (A): This case starts as Esther Wong, deputy director of solutions technology is tasked with boosting local attendance to Sentosa, the resort island near the heart of Singapore. The island had done well in attracting foreign visitors, and management saw the next challenge to be attracting locals to the island, who often saw it as expensive and difficult to …

Sentosa (C): Advancing Sentosa’S Strategy Through Integrated Customer Engagement, Jason Woodard, Kevin Sproule

C. Jason Woodard

This case is the third part of a three-part series on the Sentosa Leisure Group based in Singapore. The three cases focus on: Case (A) – Marketing / Analytics Case (B) – IT solution design Case (C) – Long-term strategy Sentosa (C): After successfully answering the ‘big’ questions like how to drive Sentosa’s core revenue and designing a new IT platform, students are asked to tie it all together. How can their learning be used to chart a strategy for the Sentosa Leisure Group? How can they realise the aggressive revenue and profit goals set forward by the board? In …

Innova Technology (B): Growing The Business For Anti-Loss Devices, Desai Narasimhalu, Sarita Mathur

Arcot Desai NARASIMHALU

This case is the second part of a two-part series on Innova Technology, a technology start-up company based in Singapore. The two cases focus on: Case (A) – Developing, producing and marketing a product innovation Case (B) – Growth strategies and its related challenges for a young technology company The case is set in November 2012, two months after the launch of PROTAG, a new anti-loss device developed by Rick Tan and his partner, Jonathan Lim. Tan is the chief executive officer of Innova Technology Private Limited, the company that manufactures and sells PROTAG. After a highly successful product launch, …

Innova Technology (A): Seeking A Market For Anti-Loss Devices, Desai Narasimhalu, Sarita Mathur, Adina Wanjun Wong

Arcot Desai NARASIMHALU

This case is the first part of a two-part series on Innova Technology, a technology start-up company based in Singapore. The two cases focus on: Case (A) – Developing, producing and marketing a product innovation Case (B) – Growth strategies for a young technology company The case is set in May 2012, and begins with the protagonist, Rick Tan, chief executive officer of Innova Technology Private Limited, contemplating what his company’s go-to-market strategy should be. Tan and his business partner, Jonathan Lim, who is also the Chief Technology Officer for Innova Technology, developed PROTAG, a new anti-loss device, using Bluetooth …

Quantine: Virtualising The Interview Process, Arcot Desai Narasimhalu, Adina Wong

Arcot Desai NARASIMHALU

The case is set in January 2012, and begins with Kenneth Yap, the founder of Quantine Pte Ltd, strategising on an effective growth plan for his company. Quantine was a job candidate pre-screening service provider, which specialised in asynchronous video interviews. In the three years since its inception, market forces and internal factors had necessitated a change in its original corporate strategy. The business had started out in 2009, focusing on competency assessments for testing technical skills for the information technology industry. It also provided aptitude tests for companies to assess candidate qualities such as numerical skills and the ability …

Project Management Issues In It Offshore Outsourcing, Kathy Schwaig, Stephen Gillam, Elke M. Leeds

Kathy S Schwaig

Global partnerships are forming to take advantage of the cost savings associated with offshoring as well as other strategic benefits. Not all information technology offshoring projects, however, are successful. Cost overruns, increased complexity and defective code cause organizations to rethink their offshoring strategy and their methods for managing these projects. In this paper, project management issues associated with offshore information technology outsourcing projects are identified and specific recommendations for addressing these issues are presented.

Building Change Readiness Practices For Information Technology Support Staff, Dianna Joseph Perkins

Dissertations

With the turbulent economic conditions of the healthcare market, organizational leaders are faced with significant factors driving unprecedented change. Healthcare organizations are challenged with reimbursement reductions, high costs, modification of government regulations, and demanding healthcare consumers. Survival for healthcare organizations in this volatile climate requires successful implementation of rapid change. Healthcare leaders recognize a correlation between competitive advantage and the implementation of advanced information technology. Unfortunately, despite the efforts of healthcare leaders, many change initiatives fail. This study explores the effects communication, leadership, and culture strategies have on individual change readiness as perceived by IT support staff in a not-for-profit …

The Story As A Cultural Transmitter: Applications For Business Education, Carol Blaszczynski, Ph.D.

International Journal for Business Education

Stories assist in transmitting cultural wisdom, including wisdom about the business community. The role of stories in various contexts such as education (including international management), management, and marketing, as well as the job search is explained. The article concludes by presenting instructional activities for business education that develop cultural competence through stories.

2014 Ijbe Front Matter, Tamra Connor

International Journal for Business Education

1. Editorial Board
2. President's Letter
3. SIEC-ISBE International

Big Pharma Is Hurt, Singapore Management University

Perspectives@SMU

Cutting down R&D inefficiency and restoring the trust of investors and consumers are key to curing the industry’s ills.

The Adoption And Diffusion Of It Management Innovations: Adaptation, Reinvention, Alternative Designs, And Rhetorical Persuasion, Quang N. Bui

2014

This research examines the adoption and diffusion process of Information Technology (IT) management innovations—ones that focus on the organizing logics and governance of IT activities. IT management innovations are inherently important to organizations as they can dramatically transform the way businesses are organized and operated. However, because those innovations are tacit and composed mostly of abstract ideas, their adoption and diffusion are often plagued by ambiguity and fads, at times best described as "a solution in search of a problem." Against this backdrop, using theories from communication, sociology, Information Systems, and organizational studies, this research focuses on three underexplored aspects …

Wired And Ready For Action, Singapore Management University

Perspectives@SMU

Digital connectivity has changed the business model and will allow current vertical industries to hitch their value propositions and revenue streams to other firms' offerings.

Two Stage Procurement Processes With Competitive Suppliers And Uncertain Supplier Quality, Yue Jin, Jennifer K. Ryan, Walter Yund

Department of Supply Chain Management and Analytics: Faculty and Staff Publications

This paper considers a sourcing problem faced by a manufacturer who outsources the manufacturing of a product to one of several competing suppliers, whose cost and quality capabilities are unknown. We consider a two-stage sourcing process in which the first stage is the qualification stage, while the second stage is the supplier selection stage. In the first stage, the manufacturer exerts effort to learn about the quality level of each of the suppliers and then must determine the set of qualified suppliers, subject to some tolerance for error. In the second stage, the manufacturer runs a price-only procurement auction, in …

Relational Leadership, Devops, And The Post-Pc Era: Toward A Practical Theory For 21st Century Technology Leaders, Moudy E. Elbayadi

Antioch University Full-Text Dissertations & Theses

This theoretically oriented scholarly personal narrative (SPN) explored how the constructionist view of relational leadership might be applied in a post-PC technological era marked by fast-paced innovation and an always ontechnology organization and infrastructure. Through reflecting on my personal and professional experience, I hope to offer the reflective scholar-practitioner new ways of thinking, present relational practices and suggest ways of being a leader participating in the fast-paced technology driven world. This new way of being combined both relational leadership and new DevOps practices that reduce organizational friction, break down departmental silos, and increase employee engagement in technology operations. Through …

Implementing Green Roofs On Movie Theaters And Shopping Centers: Business Cases In Profitable Sustainability, Ryan J. Miller

Pomona Senior Theses

This thesis presents the business case for installing green roofs on movie theaters and shopping centers. These businesses can then derive increased profits from the environmental benefits of reduced energy use and increased stormwater retention. After presenting the basic design and benefits of a green roof, the thesis develops stand-alone business plans for a movie theater and shopping center. The author finds that green roofs are a profitable sustainability solution for the commercial enterprise.