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Articles 1 - 3 of 3
Full-Text Articles in Business Administration, Management, and Operations
Hospitality Review Volume 31 Issue 2 2013, Fiu Hospitality Review
Hospitality Review Volume 31 Issue 2 2013, Fiu Hospitality Review
Hospitality Review
No abstract provided.
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Hospitality Review
This paper examines the reliability and efficacy of hotel guest e-mail questionnaire compared to the paper questionnaire in the Asian Pacific context. Conducted inPerth,SingaporeandPenang, cities with mature hospitality and tourism industries and a representation of chain and independent deluxe hotels, this exploratory qualitative study examines hotelier views of e-mail guest communication derived from content analysis of guest questionnaires format and content and in-depth interviews with senior hoteliers. The findings indicated that e-questionnaires manifested as e-mails, as a direct replacement of the paper questionnaire, appear to be premature given divergent hotelier views and shortcomings in e-mail response administration. If properly executed, …
Organizational Leadership In Times Of Uncertainty: Is Transformational Leadership The Answer?, Sophon Shadraconis
Organizational Leadership In Times Of Uncertainty: Is Transformational Leadership The Answer?, Sophon Shadraconis
LUX: A Journal of Transdisciplinary Writing and Research from Claremont Graduate University
In a world that is rapidly changing, organizations are finding that they must adapt quickly to meet the needs of their changing environment. Organizations can only remain relevant and achieve long-term success and sustainability by adopting a model of leadership that addresses the needs of their fluctuating environment. However, many organizations have failed to adapt to their operating environment. Some examples of recent major organizational failures and bankruptcies include: Circuit City, Hollywood Video, and Mervyn's. To remain competitive, leaders must adopt a model that allows for rapid responses to the changing business environment. Transformational leadership can serve as this needed …