Business Administration, Management, and Operations Commons^™

The Importance Of Human Resources Management In Health Care: A Global Context, Stefane Kabene, Carole Orchard, John Howard, Mark Soriano, Raymond Leduc

Carole A Orchard, BSN, MEd, EdD (UBC)

Background: This paper addresses the health care system from a global perspective and the importance of human resources management (HRM) in improving overall patient health outcomes and delivery of health care services. Methods: We explored the published literature and collected data through secondary sources. Results: Various key success factors emerge that clearly affect health care practices and human resources management. This paper will reveal how human resources management is essential to any health care system and how it can improve health care models. Challenges in the health care systems in Canada, the United States of America and various developing countries …

Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning

Alfred Ogle

This paper examines the reliability and efficacy of hotel guest e-mail questionnaire compared to the paper questionnaire in the Asian Pacific context. Conducted inPerth,SingaporeandPenang, cities with mature hospitality and tourism industries and a representation of chain and independent deluxe hotels, this exploratory qualitative study examines hotelier views of e-mail guest communication derived from content analysis of guest questionnaires format and content and in-depth interviews with senior hoteliers. The findings indicated that e-questionnaires manifested as e-mails, as a direct replacement of the paper questionnaire, appear to be premature given divergent hotelier views and shortcomings in e-mail response administration. If properly executed, …

Developing Soft Skills To Manage User Expectations In It Projects: Knowledge Reuse Among It Project Managers, Stacie Petter, Adriane Randolph

Adriane B. Randolph

This research explores information technology (IT) project managers' reuse of knowledge associated with soft skills when managing user expectations. Through interviews with IT project managers, several themes emerged: novelty of problems, conditions within the organization, types of available knowledge, and methods for reusing knowledge. Within this study, we discovered the need for additional research on how social norms and organizational conditions encourage or inhibit knowledge reuse. Furthermore, we identified a difference in the usefulness of knowledge captured in formal repositories according to levels of project management experience. The findings confirm, extend, and illuminate the current research associated with knowledge reuse …

Gender Differences In Small Business Strategic Planning: Do Women Plan More Than Men?, Elizabeth Walker, Calvin Wang, Janice Redmond

Janice Redmond Dr

As the world of work changes and uncertainty continues in regard to employment conditions, more women are motivated to start their own businesses. However, many women-owned businesses are very small and appear to have limited growth capacity. There are few business role models for women in corporate Australia. So how do women break in? The evidence suggests that not only do many women have the capacity to grow their businesses, they also have the desire. Given the positive relationship between strategic planning and business success, this paper considers whether women are more likely than men to strategically plan their business …

Comparative High Performance Sport Models, Winston Wing Hong To, Peter Smolianov, Darwin Semotiuk

Winston Wing Hong To

This chapter discusses different models that have been used to compare high performance sport (HPS) systems. It includes case studies covering the USSR and Post-Soviet Russian HPS systems, the Canadian HPS system, and the US HPS system. The chapter includes a comparison of these case studies.

Learning Outcomes: Identify various approaches to comparing high performance sport systems (HPS); Define strengths and limitations of various approaches to comparing HPS ; Profile HPS systems in the former USSR and current Russia, USA, and Canada; Discuss the challenges the above countries face and their international sporting performance in the future.

Slippage In The System: The Effects Of Errors In Transactive Memory Behavior On Team Performance, Matthew Pearsall, Aleksander Ellis, Bradford Bell

Bradford S Bell

[Excerpt] Although researchers have consistently shown that the implicit coordination provided by transactive memory positively affects team performance, the benefits of transactive memory systems depend heavily on team members’ ability to accurately identify the expertise of their teammates and communicate expertise-specific information with one another. This introduces the opportunity for errors to enter the system, as the expertise of individual team members may be misunderstood or misrepresented, leading to the reliance on information from the wrong source or the loss of information through incorrect assignment. As Hollingshead notes, “information may be transferred or explicitly delegated to the ‘wrong’ individual in …

Advances In Technology-Based Training, Bradford Bell, Steve Kozlowski

Bradford S Bell

[Excerpt] There is a growing utilization of technology-based training in the workplace. The 2005 State of the Industry Report published by the American Society for Training and Development (ASTD) revealed that in the average organization, technology-based training accounted for 28.1 percent of all training hours in 2004 (Sugrue and Rivera, 2005). The report also revealed that the utilization of technology-based training has almost doubled since 2002 and is projected to further increase to 32.5 percent in 2005. In this chapter, we examine this trend and explore recent advances in technology-based training. We begin by discussing the environmental factors pushing companies …

Disentangling Achievement Orientation And Goal Setting: Effects On Self-Regulatory Processes, Steve Kozlowski, Bradford Bell

Bradford S Bell

The Heckhausen and Kuhl (1985) goal typology provided the conceptual foundation for this research, which examined the independent and integrated effects of achievement orientation and goal setting approaches on trainees’ self-regulatory activity. Using a complex computer-based simulation, the authors examined the effects of three training design factors cutting across these two theoretical domains – goal frame, goal content, and goal proximity – on the nature, focus, and quality of the self-regulatory activities of 524 trainees. Results revealed that all three factors had a significant influence on self-regulation, with goal content exhibiting the greatest influence. In line with expectations, congruent learning …

Self-Assessments Of Knowledge: Where Do We Go From Here?, Bradford Bell, Jessica Federman

Bradford S Bell

[Excerpt] In this paper, we argue that there remain several unanswered questions surrounding self-assessments of knowledge that must be addressed before we can reach a more definitive conclusion on the viability of these measures. The answers to these questions may provide further evidence that self-assessments should not be used as an indicator of learning or they may serve to qualify the conditions under which self-assessments can be used with reasonable confidence. In either case, addressing these issues is critical if work in this area is to influence how researchers and practitioners evaluate trainees’ learning.

Current Issues And Future Directions In Simulation-Based Training In North America, Bradford Bell, Adam Kanar, Steve Kozlowski

Bradford S Bell

A number of emerging challenges including globalization, economic pressures, and the changing nature of work have combined to create a business environment that demands innovative, flexible training solutions. Simulations are a promising tool for creating more realistic, experiential learning environments to meet these challenges. Unfortunately, the current literature on simulation-based training paints a mixed picture as to the effectiveness of simulations as training tools, with most of the previous research focusing on the specific technologies used in simulation design and little theory-based research focusing on the instructional capabilities or learning processes underlying these technologies. This article examines the promise and …

Distributed Learning System Design: A New Approach And An Agenda For Future Research, Bradford Bell, Steve Kozlowski

Bradford S Bell

This article presents a theoretical framework designed to guide distributed learning design, with the goal of enhancing the effectiveness of distributed learning systems. The authors begin with a review of the extant research on distributed learning design, and themes embedded in this literature are extracted and discussed to identify critical gaps that should be addressed by future work in this area. A conceptual framework that integrates instructional objectives, targeted competencies, instructional design considerations, and technological features is then developed to address the most pressing gaps in current research and practice. The rationale and logic underlying this framework is explicated. The …

Work Groups And Teams In Organizations, Steve Kozlowski, Bradford Bell

Bradford S Bell

[Excerpt] Our objective in this chapter is to provide an integrative perspective on work groups and teams in organizations, one that addresses primary foci of theory and research, highlights applied implications, and identifies key issues in need of research attention and resolution. Given the volume of existing reviews, our review is not intended to be exhaustive. Rather, it uses representative work to characterize key topics, and focuses on recent work that breaks new ground to help move theory and research forward. Although our approach risks trading breadth for depth, we believe that there is much value in taking a more …

The Relationship Between Personality And Self-Report Abilities, Julie Schermer, Andrew Johnson, Philip Vernon, Kerry Jang

Andrew M. Johnson

The relationship between self-report abilities and personality was examined at both the phenotypic (zero-order) level as well as at the genetic and environmental levels. Twins and siblings (N = 516) completed self-report ability and personality questionnaires. A factor analysis of the ability questions revealed 10 factors, including politics, interpersonal relationships, practical tasks, intellectual pursuits, academic skills, entrepreneur/business, domestic skills, vocal abilities, and creativity. Five personality factors were examined, including extraversion, conscientiousness, dependence, aggression, and openness. At the phenotypic level, the correlations between the ability factor scores and personality factor scores ranged from 0 to .60 (between political abilities and extraversion). …

Gender Differences In Mba Students: Work-Life Balance, Opting Out And The Increasing Importance Of Flexibility, Jennifer Keil, K. Somerville

Jennifer Keil

Phenotypic And Genetic Relationships Between Vocational Interests And Personality, Julie Harris, Philip Vernon, Andrew Johnson, Kerry Jang

Andrew M. Johnson

Relationships between personality and vocational interest factors were examined at the phenotypic and genetic levels. Twins and siblings (N = 516) completed self-report personality and vocational interest scales. Following factor analyses of each scale, five personality and six vocational interest factors were extracted. At the phenotypic level, correlations between personality and vocational interests ranged from zero to .33. Heritability estimates of the scales showed that genetic components accounted for 0–56% of the variance for the vocational interest factors and 44–65% for the personality factors. Genetic correlations between the two areas ranged from zero to .50. The results suggest that personality …

Accessing Board Positions: A Comparison Of Female And Male Board Members’ Views, Alison Sheridan, Gina Milgate

Gina C Milgate

In Australia, as in many Western industrialised countries, women accessing corporate board positions are still the exception to the rule. This paper reports research exploring men's and women's views on the factors crucial in attaining a board position. While both groups identified the importance of a strong track record, a good understanding of business principles and business contacts in gaining board positions, we found that women also highlighted the importance of high visibility and family contacts to account for their nomination to boards. It seems that women's competence has to be widely acknowledged in the public domain or through family …

"She Says, He Says”: Women’S And Men’S Views Of The Composition Of Boards, Alison Sheridan, Gina Milgate

Gina C Milgate

While women have continued to increase their representation in the paid workforce, their representation on corporate boards in Australia remains very low. In this paper, the views of men and women board members of publicly-listed companies in Australia concerning the adequacy of the composition of boards and the factors contributing to women’s low representation are explored and contrasted. It seems that these “successful” men and women have significantly different views on the benefits of homogeneity or diversity of board membership. While the men believe the current composition is generally adequate, the women are concerned about the lack of diversity of …