Business Administration, Management, and Operations Commons^™

A Look At Contributing Factors That Affect Female Underrepresentation In Management, In The United States, Nushine W. Hosseini

FIU Electronic Theses and Dissertations

This study examines contributing factors that affect female underrepresentation in management, in the United States (U.S.), within the U.S. workforce. The primary variables of interest are intrinsic motivation, work life balance and organizational climate support, which have typically not been reviewed in depth, in prior research.

Using a framework of varied theoretical approaches, this research studies the relationship between the above-mentioned constructs and gender effect, as related to interest in career advancement opportunities and female leadership underrepresentation within organizations.

The results of this study further validate existing research and highlights the importance of establishing programs, geared towards shifting mindsets and …

Hiring People With Disabilities From An Employer’S Perspective And Organizational Citizenship Behavior, Claude B. Kershner Iv

FIU Electronic Theses and Dissertations

When employers hire people with disabilities, collective behavioral change occurs within organizations. Specifically, attitudes towards people with disabilities improve through professional interventions and encourage organizational citizenship behavior. Previous studies have demonstrated the economic and client-focused impact of hiring people with disabilities — resulting in a tested model of competitive integrated employment. This study indicates that — when organizations employ best practices when integrating people with disabilities into the workplace — there is a performance-based behavioral change in non-disabled employees.

This study uses intergroup contact theory and social exchange theory to develop a model and a corresponding survey instrument that measures …

An Examination Of Job Resources And Self-Determination In Employees' Job Involvement, Hernan Morales

FIU Electronic Theses and Dissertations

As employees and organizations continually strive to do more with less, the employer must remain an active partner in understanding the nature of their employee’s job involvement for its competitive advantage. The main objective of this research is to evaluate the influence of several work characteristics and motivational forces on job involvement. The study used a quantitative methodology. The sample of the current study was composed of 214 subjects. The reliability and factor structure of the scales used were evaluated and validated. The main results showed that intrinsic and prosocial motivations significantly influenced individual job involvement. Moreover, the results show …

Assessment Of Factors Affecting Dropout Intentions During The First Year In A Modeling School, Mauro Echeverri

FIU Electronic Theses and Dissertations

To date, there has been little research done on student dropout rates in modeling schools. This quantitative study utilizes applied research methods to analyze 138 female students in STAGE, a modeling school, where most students are between the ages of 11 and 18 years old. This study aims to examine why students drop out during their first year of study. The model utilized in this research integrates variables derived from Vincent Tito’s theory of departure, in addition to other variables not included in this theory like the parental support impact on extracurricular activities. Correlations analyses were used to assess the …

The Effect Of Socialization Practices And Onboarding On Newcomer Adjustment And Turnover Intention, Alex George Vilayil

FIU Electronic Theses and Dissertations

New employee (newcomer) turnover is a severe problem in many organizations and inevitably leads to both operational and financial concerns. The hospitality industry, in particular, faces this challenge and struggles with acquiring and retaining talent. Studies have suggested that many newcomers leave their job due to inadequate socialization efforts on the employer’s part. While several researchers have explored the relationship involving newcomer onboarding and turnover intention, the hospitality domain lacks research investigating the effect of socialization practices on turnover intention. This study attempts to fill this void by exploring the effectiveness of four different socialization practices on onboarding success and …

How Does Stakeholder Engagement And Social Capital Influence Project Performance Outcomes?, Jesus J. Arias

FIU Electronic Theses and Dissertations

Institutions achieve organizational objectives through the legitimization of projects, project organizational culture, and its project actors. These objectives can either mitigate against risk and/or create advantage or opportunities for the organization. This paper reveals how relationships between project actors such as project team members, project managers and project sponsors, influence project performance outcomes. Stakeholder engagement and social capital between project actors are crucial contributors to project performance outcomes as well as completing projects on time, on budget, and within scope. Research also indicates that organizations continue to fail to achieve project outcomes when not taking into consideration the importance of …

A Grounded Theory Study Of Leadership Mechanisms For Customer-Orientation Organizational Change, Maria C. Gonzalez

FIU Electronic Theses and Dissertations

Organizational leaders are spearheading change as an engine to reshape corporate cultures for novel purposes, redefining the significance and meaning of generating value through customer-oriented companies, emphasizing what is most important and relevant to customers. Capitalizing on the value of customer-orientation entails attention toward continuously improving it. The purpose of this study is to explore and explain the dynamics of increasing customer-orientation as an organizational change in a business-to-business technology company setting from the perspective of organizational leaders.

By engaging change leadership experts through a grounded theory qualitative research approach, the study resulted in a substantive theory with a set …

The Effects Of Population Diversity On The Economic And Household Welfare Of Metropolitan Areas In The U.S., Liria M. Litano

FIU Electronic Theses and Dissertations

The purpose of this paper was to understand the impact of population diversity on household and economic welfare in all the Metropolitan Statistical Area (MSA) in the United States of America (U.S.). We focused on positive views concerning the relationships between population diversity and factors such as human capital, knowledge, and innovation. We established economic growth factors using the Endogenous Growth Theory, which stated that human capital, innovation, and knowledge were significant contributors to economic growth (Romer, 1994). We argued that population diversity affected these contributors; therefore, it helped to create economic growth.

From a human capital perspective, population diversity …

Perceiving Sociable Technology: Exploring The Role Of Anthropomorphism And Agency Perception On Human-Computer Interaction (Hci), Jose Pineda

FIU Electronic Theses and Dissertations

With the arrival of personal assistants and other AI-enabled autonomous technologies, social interactions with smart devices have become a part of our daily lives. Therefore, it becomes increasingly important to understand how these social interactions emerge, and why users appear to be influenced by them. For this reason, I explore questions on what the antecedents and consequences of this phenomenon, known as anthropomorphism, are as described in the extant literature from fields ranging from information systems to social neuroscience. I critically analyze those empirical studies directly measuring anthropomorphism and those referring to it without a corresponding measurement. Through a grounded …

Perception Of Travel Motivation And Intention For Chinese Cruise Travelers: Toward An Integrated Model, Tianyu Pan

FIU Electronic Theses and Dissertations

Understanding the decision-making process and predicting cruise consumers behavior are critical. This study develops and tests a structural equation model (SEM) using the Theory of Planned Behavior (TPB) and Motivation – Satisfaction Theory to explain Chinese consumers travel motivation and behavioral intention in the cruise industry. Nine hypotheses were proposed regarding the relationships between second-order factor Motivation, travel satisfaction, and the original TPB constructs. Results of the study demonstrated that the integrated model fits the data relatively well, exploring the driving factors of Chinese consumers to participate in cruise travel. The path weight of every hypothesis is significant, and all …

Client-Vendor Collaboration In Information Technology Development Projects And Its Emerging Outcomes, Mingyu Zhang

FIU Electronic Theses and Dissertations

This study investigates the key dimensions of IT project collaboration and its outcomes. We conceptualized key dimensions of client-vendor collaboration, and its emerging outcomes based on literature reviews. Then, we proposed a new research framework that links IT development processes to IT project client-vendor collaboration which in turn affects the outcomes of IT project. We examined the key dimensions of IT project collaboration and their impacts on project outcomes. We identified four critical IT development processes and technologies that contribute to the development of project collaboration. Our results include: (1) Coordination practices and technologies (such as communication quality and coordination …

Authentic Servant-Leadership Exemplified By Early Childhood Educator David Lawrence Jr.: A Case Study, Blanca Correa-Cespedes

FIU Electronic Theses and Dissertations

Advocacy and leadership style are essential concepts in education. This qualitative case study was undertaken to demonstrate how Robert K. Greenleaf’s servant-leadership framework could be a useful framework to adopt by educational leaders and child advocates. Servant-leadership identifies the needs of others as a primary goal of leadership. The study contributes to understanding the value of exemplary servant-leadership and advocacy in public education as demonstrated by David Lawrence Jr. The researcher addressed questions regarding how Lawrence embodies servant-leadership traits and explored how a servant-leader has been positively influencing early childhood public educational policy in Florida to benefit all children.

There …

Consumers’ Reactions To Sanitation In Casual Dining, Quick-Service, And Fine Dining Restaurants, Haeik Park, Barbara Almanza

Hospitality Review

Consumers’ concern about food safety, sanitation, and health has increased since food-borne illnesses still frequently occur in the US. This article explored consumers’ perceptions, emotions, and behavioral intention about the sanitation of the physical environment in three different restaurant settings, casual dining, quick-service, and fine dining restaurants. Disgust was the most strongly felt negative emotion, but no significant differences were found for negative emotional reactions to dirty conditions among the three types of restaurants. Positive emotional reactions were significantly different among the restaurant types. Behavioral intention was also significantly different among the three restaurant types as a reaction to dirty …

Customer Satisfaction And Behavioral Intentions: The Case Of Aruba-- Small Island Nation, Yang Cao, Robin Dipietro, Gerald Kock

Hospitality Review

Tourism studies related to small island destinations have become a research stream amongst many academics in recent years. The current study investigates tourist satisfaction related to a tour operator on the island of Aruba that specializes in jeep and bus tours. As there is an increased expenditure pattern for these types of activities, companies are looking for ways to improve customer satisfaction and behavioral intentions. Results indicate that tourists are generally satisfied with the tour company; however a difference in satisfaction ratings was obtained for respondents 61 years old or above. Four factors were extracted from tourists’ satisfaction attributes and …

Tequila At Sunrise: Spring Break Travel Motivations And Risk Behaviors Of American Students In Acapulco, Mexico, J. Carlos Monterrubio Ph.D., Bharath M. Josiam Ph.D., Jennifer Duncan

Hospitality Review

Little research has been completed regarding spring break motivations and behaviors of American students in foreign destinations, specifically in Mexico. This paper looks at push and pull motivations in relation to drug and alcohol consumption and findings indicate greater drug and alcohol use among those who selected “party reputation” and “to go wild” as travel motivations. Binge drinking, sexual activity, and drug use among students on spring break in Acapulco, Mexico were also analyzed and compared to past findings within the United States. Results suggest that students are involved in heavy alcohol consumption and significant drug use. Additionally, high rates …

“Namastey London”: Bollywood Movies And Their Impact On How Indians Perceive European Destinations, Bharath M. Josiam Ph.D., Daniel Spears Ph.D., Kirti Dutta Ph.D., Sanjukta A. Pookulangara Ph.D., Tammy L. Kinley Ph.D.

Hospitality Review

The aim of this study is to analyze the perception of European destinations through the eyes of Indian Bollywood film viewers to determine how perception is influenced by what is viewed in films. Researchers surveyed Indian consumers and collected 670 usable surveys. European destinations were divided into top five and bottom five destinations for Indian tourists, and data was then compared to world tourism statistics. Results indicate differences in destination preference among Bollywood viewers and worldwide tourist trends. Findings indicate that prominently featuring a landscape within Bollywood films can significantly impact Indians’ perception on the destinations’ image. European countries frequently …

Hospitality Graduate Students’ Program Choice Decisions: Implications For Faculty And Administrators, Hubert B. Van Hoof, Luorong Wu, Lu Zhang

Hospitality Review

Despite rapid growth in the quality and volume of hospitality graduate research and education in recent years, little information is available in the extant body of literature about the program choices of hospitality management graduate students, information that is crucial for program administrators and faculty in their attempts to attract the most promising students to their programs. This paper reports on a study among graduate students in U.S, hospitality management programs designed to understand why they chose to pursue their degrees at their programs of choice. Given the large numbers of international students presently enrolled, the study additionally looked into …

Hospitality Review Volume 31 Issue 2 2013, Fiu Hospitality Review

Hospitality Review

No abstract provided.

Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning

Hospitality Review

This paper examines the reliability and efficacy of hotel guest e-mail questionnaire compared to the paper questionnaire in the Asian Pacific context. Conducted inPerth,SingaporeandPenang, cities with mature hospitality and tourism industries and a representation of chain and independent deluxe hotels, this exploratory qualitative study examines hotelier views of e-mail guest communication derived from content analysis of guest questionnaires format and content and in-depth interviews with senior hoteliers. The findings indicated that e-questionnaires manifested as e-mails, as a direct replacement of the paper questionnaire, appear to be premature given divergent hotelier views and shortcomings in e-mail response administration. If properly executed, …

Entrepreneur's Dilemma: Hotel Investments In Emerging Markets, Melih Madanoglu

Hospitality Review

Estimating the required rate of return for hotel properties is a daunting task because a lodging property is considered a hybrid between a real estate asset, and a revenue-generating enterprise affiliated with a hotel brand. Computing the expected rate of return for a hotel becomes even more complicated when a third party foreign investor/entrepreneur is the one performing the computation for an investment hotel in an emerging country. This clinical case illustrates the challenges surrounding the estimation of a project’s cost of equity in the multinational hotel industry. The results reveal that estimating cost of equity in emerging markets for …

Human Capital Decisions And Employee Satisfaction At Selected Hotels In India, S.C Bagri, A. Suresh Babu, Mohit Kukreti, Scott Smith

Hospitality Review

Understanding the role of human capital is one of the key considerations in delivering and sustaining competitiveness. Managing employees in the hospitality industry is particularly a challenging task as the industry is considered to be labor intensive. High turnover and increasing employee demands are among the problems that are identified as threats to maintaining a strong competitive position. Successful hotels attempt to retain their best employees in an effort to adapt to changing environments and increased competition. Effective hotel human resource systems can produce positive outcomes, through effective employee retention strategies that focus on work force motivation, attitudes and perception. …

Interrole Conflicts In The Hospitality Industry: The Role Of Positive Affectivity As An Antidote, Ugur Yavas, Osman M. Karatepe, Emin Babakus

Hospitality Review

This study investigates the role of positive affectivity as a buffer against the detrimental effects of interrole conflicts on frontline hotel employees’ job performance and turnover intentions. Data collected from a sample of frontline hotel employees in Turkey serve as the study setting. Results and their implications are discussed, and directions for future research are offered.

Timeshare Owner Preferences - An Analysis Of Program And Service Relationships During Recessionary Times, Randall S. Upchurch Ph.D, Robin B. Dipietro, Brumby Mcleod

Hospitality Review

Since the 1970s various industry studies have indicated that the vacation ownership industry has enjoyed unprecedented growth in unit sales, resort growth, and the number of owners (American Resort Devleopment Association [ARDA], 2007; ARDA, 2009a; ARDA, 2009b). However, due to the recent economic downturn these growth metrics are no longer obtainable. This external impact has caused developers to retrench and therefore reflect upon their existing product and service offerings, financial metrics, and consumer markets (ARDA, 2010a; ARDA 2010b). The crux of these findings indicates that the industry has shifted to maintaining and enhancing product and service offerings as a reaction …

Emotional Intelligence And Leadership In Organization: A Meta-Analytic Test Of Process Mechanisms, Daniel S. Whitman

FIU Electronic Theses and Dissertations

The present study – employing psychometric meta-analysis of 92 independent studies with sample sizes ranging from 26 to 322 leaders – examined the relationship between EI and leadership effectiveness. Overall, the results supported a linkage between leader EI and effectiveness that was moderate in nature (ρ = .25). In addition, the positive manifold of the effect sizes presented in this study, ranging from .10 to .44, indicate that emotional intelligence has meaningful relations with myriad leadership outcomes including effectiveness, transformational leadership, LMX, follower job satisfaction, and others. Furthermore, this paper examined potential process mechanisms that may account for the EI-leadership …