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Business Administration, Management, and Operations Commons™
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Articles 1 - 30 of 30
Full-Text Articles in Business Administration, Management, and Operations
Strategies To Influence A Quality And Compliance Culture, Betsy Macht, Anne Davis
Strategies To Influence A Quality And Compliance Culture, Betsy Macht, Anne Davis
International Journal of Applied Management and Technology
Sales of defective or substandard products carry a potential risk of unintended effects on the consumer. The purpose of this single-case study was to explore the strategies to influence a culture of quality and compliance. Findings identified the value of weaving quality and compliance into a unified matrix to establish a holistic approach to endowing the organizational culture with the behaviors and habits that drive quality and compliance across business unit boundaries. To treat any aspect of quality and compliance as a separate element of the culture may undermine the overall effectiveness of quality and compliance programs, leaving room for …
Can Four Generations Create Harmony Within A Public-Sector Environment?, Glenda B. Arrington, Rocky J. Dwyer
Can Four Generations Create Harmony Within A Public-Sector Environment?, Glenda B. Arrington, Rocky J. Dwyer
International Journal of Applied Management and Technology
The purpose of this quantitative study was to examine the relationship between generational cohort and cohort perceptions of managerial effectiveness within the context of the federal public service. Data in this study were derived from the Federal Employee Viewpoint Survey, which included 421,748 full-time, part-time, and nonseasonal federal government employees geographically dispersed across the United States and overseas. The results of the study indicated that ratings of managerial effectiveness by all four generational cohorts for all three levels of managers studied were relatively high with correlation coefficients ranging from .96 to .99. However, the only cohort association that consistently had …
Testing Matching And Mirroring With Homophily In Onboarding Leadership Socialization, Manuel Almendarez
Testing Matching And Mirroring With Homophily In Onboarding Leadership Socialization, Manuel Almendarez
Walden Dissertations and Doctoral Studies
This study was designed to test the relationship between matching and mirroring (MM) and homophilous perceptions (PHM) in leadership socialization. Elevated PHM levels were hypothesized to affect workplace acceptance levels. The need for testing leadership socialization skills was magnified with the current demographic shift known as the leadership succession crisis, creating problems with onboarding strategies. The theoretical foundations of the study were based on the social identity theory, the social presence theory, the leader-member exchange theory, and the similarity-attraction paradigm. The study conducted at Workforce Solutions North Texas in Wichita Falls, Texas was sampled based on the calculated strength of …
Strategies For Retaining Qualified And Experienced Employees In The Nonprofit Sector, Ebony Irene Mason
Strategies For Retaining Qualified And Experienced Employees In The Nonprofit Sector, Ebony Irene Mason
Walden Dissertations and Doctoral Studies
Retention of qualified and experienced employees is the greatest challenge faced by nonprofit organizations. Using transformational leadership theory, the purpose of this single-case study was to explore strategies used by managers of nonprofit organizations to increase employee retention. The population for this study included 3 managers of one nonprofit organization in Texarkana, Texas, with tenure of at least 2 years. These managers had successfully implemented retention strategies to retain qualified and experienced employees for more than 2 years. Collected data included semistructured, face-to-face interviews and from archived documents that pertained to employee retention in nonprofit organizations. The data analysis process …
Turnover: A Case Study Of Middle Managers In The Landscape Industry, Jason Richard Stroman
Turnover: A Case Study Of Middle Managers In The Landscape Industry, Jason Richard Stroman
Walden Dissertations and Doctoral Studies
The landscape industry in the United States suffers higher turnover among middle management positions. Upper management does not know why this is occurring and currently has no strategy to deal with it. The purpose of this study was to investigate the reasons for high turnover among middle managers and explore the ways to reduce turnover. Reducing turnover may help with the stability of the landscape industry and increase employee retention. Conceptual framework for this study included Maslow's hierarchy of needs, Herzberg's two factor theory, situational theory, and contingency theory. This qualitative exploratory case study addressed the reasons for high turnover …
Leadership Satisfaction And Turnover Intention Among Public Sector Employees, Marcia Bennett
Leadership Satisfaction And Turnover Intention Among Public Sector Employees, Marcia Bennett
Walden Dissertations and Doctoral Studies
The changing demographics of the federal workforce require managers to understand generational differences in experiences, values, and leadership preferences that can negatively impact an agency's ability to fulfill its mission. There is a gap in the literature regarding generational cohort perceptions of employee satisfaction with leadership and turnover intention in the Small Business Administration (SBA). The purpose of this quantitative, cross-sectional study was to examine the generational perceptions of SBA employees regarding leadership satisfaction and intent to leave the organization within the next year. Strauss and Howe's generational theory served as the theoretical framework. This non-experimental quantitative study used the …
A Grounded Theory Of Millennials Job-Hopping, Deborah L. Rivers
A Grounded Theory Of Millennials Job-Hopping, Deborah L. Rivers
Walden Dissertations and Doctoral Studies
Corporations are finding it challenging to attract and retain the top talented Millennials. Their frequent job-hopping is costing the U.S. economy $30.5 billion annually despite corporations' best efforts to retain them. The central research question concerns the decision-making process that Millennials use to decide whether to job-hop or stay with an organization. The purpose of this qualitative study was to develop a theory that explains the Millennials' process for deciding whether to job-hop or stay with an organization. The conceptual framework for this grounded theory research is generational theory, Herzberg's hygiene and motivational factors, and psychological contract theory. The data …
Industrial Voluntary Consensus Standards – A Process Under Threat, Joel Blumenthal
Industrial Voluntary Consensus Standards – A Process Under Threat, Joel Blumenthal
Walden Dissertations and Doctoral Studies
The world relies heavily on industrial voluntary consensus standards to serve public interests through the development of uniform and harmonized social and economic procedures. The research problem focused on generating suggestions for improving collaborative practices between U.S.-based accredited and unaccredited standards development organizations that create voluntary consensus standards. The research centered on assessing the level of consensus among experts regarding what actions may be conducive to improving collaborative practices through the lenses of stakeholder and institutional theory. This modified 3-round qualitative Delphi study began with open-ended questions in Round 1 and progressed towards consensus in Rounds 2 and 3 using …
Nurse Supervisors And Certified Nursing Assistants: Leadership Characteristics And Job Satisfaction, Jennifer Patterson
Nurse Supervisors And Certified Nursing Assistants: Leadership Characteristics And Job Satisfaction, Jennifer Patterson
Walden Dissertations and Doctoral Studies
Significant costs are associated with the turnover rate of certified nursing assistants (CNAs) in skilled nursing facilities (SNFs), and turnover impacts the quality of care for residents of the SNFs through disruption of care. The purpose of this quantitative cross-sectional study was to identify the leadership characteristics of supervisors most associated with the job satisfaction (JS) of CNAs in SNFs. Herzberg's dual factor theory was used as the theoretical framework to explain the relationship between the leadership characteristics and the associated JS. The research question was used to examine the independent variables of trust, teamwork, supportive supervision, leader-follower relationships, and …
Diversity Management Program Strategies To Support Competitive Advantage And Sustainable Growth, Alex Amegashie
Diversity Management Program Strategies To Support Competitive Advantage And Sustainable Growth, Alex Amegashie
Walden Dissertations and Doctoral Studies
The study focuses on key characteristics that affect diversity management (DM) in the United States. Developing effective strategies to support and enhance workforce diversity is a competitive business advantage as diverse workforce economic and social contributions outpace homogeneous workgroups. The purpose of this multiple case study was to explore the strategies that service organization leaders (diversity practitioner-leaders) use to develop DM programs to support competitive business advantage and sustainable growth. The general systems theory and DM framework were the lens that guided the study. Five diversity practitioner-leaders from service organizations with business operations in the northwestern region of United States …
Strategies Certified Project Management Professionals Use To Prevent Counterproductive Behavior, Lisa Annika Christin Hansson-Vazquez
Strategies Certified Project Management Professionals Use To Prevent Counterproductive Behavior, Lisa Annika Christin Hansson-Vazquez
Walden Dissertations and Doctoral Studies
Project managers who fail to apply strategies to prevent counterproductive work behavior in information technology projects could negatively affect users, budget costs, timelines, or projects. The purpose of this multiple case study was to explore strategies that project managers used to prevent counterproductive work behavior that put project success at risk. Social learning theory was the conceptual framework for this study. Data were collected through document review of published Project Management Institute (PMI) material as well as semistructured interviews with 10 project managers who were members of a PMI chapter in the southeastern United States, and who held a project …
Strategies To Reduce Employee Turnover In The Durable Goods Industry, Mary Jane Burnett
Strategies To Reduce Employee Turnover In The Durable Goods Industry, Mary Jane Burnett
Walden Dissertations and Doctoral Studies
Some durable goods industry leaders lack strategies needed to successfully reduce voluntary employee turnover, which is detrimental to organizational performance and decreases an organization's competitive advantage. The purpose of this qualitative single case study was to explore the strategies durable goods industry leaders used to reduce employee turnover in their organizations. The population consisted of 4 durable goods industry leaders in the southeastern region of the United States who had at least 3 years of managerial experience in reducing employee turnover. The conceptual framework was the transformational leadership theory of Bass. Methodological triangulation was used to increase the validity and …
Managing Employee Motivation Through The Process Of Government Furloughs, Kim Charisc Hill
Managing Employee Motivation Through The Process Of Government Furloughs, Kim Charisc Hill
Walden Dissertations and Doctoral Studies
Budget constraints will cause federal furloughs to continue through 2035. Federal furloughs such as the one in 2012-2013, affected 800,000 out of 2.7 million federal employees. This dramatic workforce reduction caused remaining employees to experience stress and morale issues in the workplace. The purpose of the research was to understand how managers comprehend and experience the impact of extrinsic and intrinsic motivation on remaining employees' performance and attitudes during the furlough process. The theoretical foundation and conceptual framework were designed using both intrinsic and extrinsic motivation concepts and theories. Aspects of self-determination theory and hierarchy motivation theory were used to …
Nonprofit Fundraising Strategies To Provide Quality Sustainable Services, Karen Cobb Love
Nonprofit Fundraising Strategies To Provide Quality Sustainable Services, Karen Cobb Love
Walden Dissertations and Doctoral Studies
Nonprofit organizations are essential in providing goods and services to the under-resourced in the community. Nonprofits have experienced a growth rate of 47% in 2014 and yet 53% of nonprofits reported less than 3 months cash on hand needed to meet the demands of their clients. This explorative and descriptive study analyzed nonprofit fundraising strategies for providing sustainable quality services. The purpose of this study was to determine what strategies successful nonprofits used to increase funding as it relates to the delivery of quality sustainable service and what conditions influenced fundraising effectiveness. The methodology consisted of a qualitative, thematic research …
Relationships Between Transformational Leadership And Organizational Citizenship Behavior In Ghanaian Organizations, Adjoa Randy-Cofie
Relationships Between Transformational Leadership And Organizational Citizenship Behavior In Ghanaian Organizations, Adjoa Randy-Cofie
Walden Dissertations and Doctoral Studies
The recent global financial crisis prompted organizations to search for effective ways to minimize loss of revenue due to settlement of organizational scandals. Transformational leadership and organizational citizenship behavior (OCB) are known to affect employees and subsequently organizational productivity. However, little is known about the relationship between transformational leadership and the OCB of employees of multinational corporations (MNCs) in Ghana. The purpose of this quantitative study was to bridge the gap in knowledge by examining the relationships between transformational leadership and the OCB of employees of MNCs in Ghana. The theoretical frameworks for this study were Bass' transformational leadership theory …
Using Appreciative Inquiry To Discover School Administrators' Learning Management Best Practices Development, Michelle Estes Tittle
Using Appreciative Inquiry To Discover School Administrators' Learning Management Best Practices Development, Michelle Estes Tittle
Walden Dissertations and Doctoral Studies
The U.S. Department of Education has mandated that each U.S. state develop successful initiatives to help students navigate their educational experience. Yet in Alabama students neither advance academically nor in improved life skills development. It is unclear if school administrators in Alabama Schools have contextual best practices for strategic planning and implementation to support and improve the experiences of vulnerable K-12 students. The purpose of this descriptive case study was to explore how administrators of Alabama schools develop contextual best practices for strategic planning and implementation to support students. The conceptual framework was designed using collaboration theory, organizational learning theory, …
Reducing The Number Of Nonparticipants In The U.S. Army Reserve, Dr. Renata Washington Hannah
Reducing The Number Of Nonparticipants In The U.S. Army Reserve, Dr. Renata Washington Hannah
Walden Dissertations and Doctoral Studies
The nonparticipation of U.S. Army Reserve soldiers throughout the Army Reserve Command is a critical problem for it results in millions of dollars in lost revenue. Retaining nonparticipant soldiers is a strategic, operational, and tactical priority for Army Reserve leadership. The purpose of this phenomenological qualitative study was to determine key themes concerning the potential root causes of nonparticipation in the Army Reserve. Using Herzberg's motivation-hygiene theory, research was conducted to analyze the themes that contributed to nonparticipation, particularly lack of attendance at monthly battle assembly and extended combat training. Data were collected from telephone interviews that were conducted with …
Stakeholder Collaboration Strategies In The Hawaii Tourism Industry, Catherine Kaehu
Stakeholder Collaboration Strategies In The Hawaii Tourism Industry, Catherine Kaehu
Walden Dissertations and Doctoral Studies
Travel and tourism are concepts that date back to 3000 B.C. with globalization extending possibilities of travel to people across the world. Addressing stakeholder concerns is especially important in promoting the development of sustainable tourism contributing to the protection of Earth's natural resources and long-term sustainability of tourism businesses through collaboration and participation. This qualitative case study incorporated a strategic stakeholder management framework, focusing on exploring strategies that Hawaii tourism industry leaders use for increasing stakeholder participation in sustainable tourism development. The population consisted of individuals across 6 categories of Hawaii tourism industry stakeholders identified as visitors, residents, government or …
Leadership, Organizational Turnarounds, And Gil Hodges's 1969 New York Mets, John Rebecchi
Leadership, Organizational Turnarounds, And Gil Hodges's 1969 New York Mets, John Rebecchi
Walden Dissertations and Doctoral Studies
The impact of the 2008 global financial crisis, shifting market demands, and prolonged underperformance has forced organizations to devise and implement turnaround strategies or risk business failure. Researchers have pointed to the importance of leadership in the turnaround process, yet there are a limited number of research studies identifying characteristics of successful turnaround leaders. Using the full range leadership model, the purpose of this nonexperimental, ex post facto study was to examine the leadership style of Gil Hodges, manager during the 1969 New York Mets successful turnaround season and explore the organization's culture and climate. Data were collected using the …
Effects Of Income Level On The Relationship Between Leadership And Employee Behavior, Andrew James Sherman
Effects Of Income Level On The Relationship Between Leadership And Employee Behavior, Andrew James Sherman
Walden Dissertations and Doctoral Studies
Previous research has indicated that leadership affects employee behavior, but additional research could explain how this relationship is mediated. The purpose of this correlational, quantitative design study was to test the mediating effects of employee income level on the relationship between leadership and employee behavior within the United States. The general problem for leaders is the lack of a comprehensive understanding regarding the relationship between their leadership and employee behavioral outcomes. The specific management problem is that unintended employee behavioral outcomes may be due to leadership decisions made without consideration given to the mediating effects of employee income level. Based …
Exploring Collaborative Learning Methods In Leadership Development Programs, Mary F. Woods
Exploring Collaborative Learning Methods In Leadership Development Programs, Mary F. Woods
Walden Dissertations and Doctoral Studies
Collaborative learning as it pertained to leadership development was an obscured method of learning. There was little research addressing the attributes contributing to collaborative learning for leadership development in leadership development programs. By completing this manuscript, scholarly learners may have additional information on knowledge-based practicing organizations. The purpose of this qualitative study was to understand how collaborative learning influenced leadership development within leadership development programs within high performing organizations. Data collection included semistructured interview questions and a review of training documentation with a combination of dramaturgical coding and purposive sampling from 20 participants that attended leadership development programs within a …
Conflict Resolution Strategies Used By Civilian Small Business Managers On Military Bases, Tavarus James Dunbar
Conflict Resolution Strategies Used By Civilian Small Business Managers On Military Bases, Tavarus James Dunbar
Walden Dissertations and Doctoral Studies
Unresolved conflict is responsible for at least 50% of resignations in the workplace, which negatively affects an organization's reputation and profitability. Although there has been ample research on the link between conflict resolution and leadership, there was limited research on conflict aboard military installations specifically. The purpose of this multiple case study was to explore conflict resolution strategies of civilian small business managers who work on a military installation in Southern Arizona. The theory of realistic conflict, or realistic group conflict theory, was used as the conceptual framework for this study. The data collection process involved semistructured interviews of 11 …
Effective Strategies Used By Restaurant Managers To Reduce Employee Absenteeism, Dawn Renita Johnson-Tate
Effective Strategies Used By Restaurant Managers To Reduce Employee Absenteeism, Dawn Renita Johnson-Tate
Walden Dissertations and Doctoral Studies
Employee absenteeism costs organizations in the U.S. restaurant industry more than 15% of profits each year. Some restaurant managers lack strategies to reduce employee absenteeism. Using the expectancy theory, the purpose of this single case study was to explore effective strategies that restaurant managers use to reduce employee absenteeism. The target population was managers of a single restaurant, known for successfully implemented strategies to reduce employee absenteeism, located in the Baltimore-Washington, DC, metropolitan area. Data collection included semistructured face-to-face interviews with 3 managers and a review of company archival documents such as memorandums, training documents, employee records, and employee performance …
Increasing Known Performance Indicators Using Andragogy-Based Models, Jacqueline Conroy
Increasing Known Performance Indicators Using Andragogy-Based Models, Jacqueline Conroy
Walden Dissertations and Doctoral Studies
Variety of training models are used in large retail organizations in South Carolina. Large retail organizations have leaders educating their employees using multiple methods of training without regard as to how adults learn. Leadership of large retail organizations in South Carolina may be investing in training materials, concepts, and facilitation methods that may not have substantive impact on known performance metrics. Knowles' theory of andragogy has been at the forefront of adult education theory as it has led many researchers to explore new methods for adults to learn effectively. A quasi-experimental study was designed to determine if an andragogy based …
Complexity Theory Of Leadership And Management Information, Mark Aloysius Simpson
Complexity Theory Of Leadership And Management Information, Mark Aloysius Simpson
Walden Dissertations and Doctoral Studies
Implementing effective leadership strategies in management of information systems (MIS) can positively influence overall organizational performance. This study was an exploration of the general problem of failure to lead effectively in the current knowledge-based economy and the resulting deleterious effects on organizational performance and threats to continuing organizational viability. The specific problem was the lack of understanding regarding the interaction of leadership processes with MIS functions and the impact on organizational success. Managers' and employees' lived experiences of leadership in small- to medium-sized enterprises were explored, as well as how those experiences influenced the organization's adaptive responses regarding technology and …
Organizing To Support Wounded, Ill, And Injured Marine Veterans, Thomas Allan Gorry
Organizing To Support Wounded, Ill, And Injured Marine Veterans, Thomas Allan Gorry
Walden Dissertations and Doctoral Studies
As the major combat operations in Iraq and Afghanistan fade from headline news, the effect remains a national concern for the 2.6 million post-9/11 veterans. Their hardships form the basis for this qualitative case study, which analyzed the organizational change effort at the Wounded Warrior Regiment (WWR). This organization, specifically formed by the U.S. Marine Corps, instituted the necessary programs to meet the needs of Marine wounded warriors. However, the needs of these warriors are different now, and the WWR must adapt to remain relevant. The transformative change model presented by Anderson and Anderson formed the conceptual framework for this …
Examining The Relationship Between Organizational Climate And Organizational Citizenship Behaviors Within Hospitals, Michelle Christine Maus
Examining The Relationship Between Organizational Climate And Organizational Citizenship Behaviors Within Hospitals, Michelle Christine Maus
Walden Dissertations and Doctoral Studies
Members of the healthcare industry have not fully understood organizational climate factors that enhance organizational citizenship behaviors (OCBs). This lack of understanding can result in negative patient outcomes. The purpose of this cross-sectional quantitative study was to examine the relationships between organizational climate factors and OCBs of employees at hospitals via person-organization fit theory. More, specifically, the purpose of this research was to explore (a) the relationships between organizational climate variables (i.e., welfare, autonomy, involvement, effort, training, integration, and supervisory support) and OCBs (n = 218), (b) differences in OCB scores between hospital leaders (n = 72) and followers (n …
Corporate Social Responsibility And The Welfare Of Nigerian Niger Delta Landowners, Charles Oboh
Corporate Social Responsibility And The Welfare Of Nigerian Niger Delta Landowners, Charles Oboh
Walden Dissertations and Doctoral Studies
The perception by any group of ineffectiveness in the dispensation of corporate social responsibility (CSR) to major stakeholders may result in friction, reduction in productivity, and an overall loss of social and economic capital. The problem addressed in this study, which represented the gap in knowledge and practice, was that CSR initiatives in the Niger Delta region lack a community-centric framework to ensure optimal and sustainable returns on CSR investments for multinational corporations and local Nigerian landowners. The purpose of the study was to develop a deeper understanding of what it means to experience CSR for Nigerian landowners in the …
Strategies For Improving Energy Conservation On A Military Installation, Samuel Francis Richardson
Strategies For Improving Energy Conservation On A Military Installation, Samuel Francis Richardson
Walden Dissertations and Doctoral Studies
Energy is an essential component required to execute missions throughout military organizations. Failing to sustain energy efficiency in military units could cause mission failures throughout the Department of Defense. As a result, efficient energy management has become a major priority for Air National Guard units as well as other military organizations around the globe. The purpose of this qualitative single case study was to gain an understanding of strategies used by front-line military supervisors to reduce energy consumption through behavioral change on a military installation located in Maryland. The central question explored strategies that front-line military supervisors use to change …
Hotel Manager Strategies To Reduce Voluntary Employee Turnover, Christl Arwen Kroeten
Hotel Manager Strategies To Reduce Voluntary Employee Turnover, Christl Arwen Kroeten
Walden Dissertations and Doctoral Studies
The voluntary turnover rate in the United States hotel industry is among the highest of all industries, resulting in lost revenue. The purpose of this multiple case study was to explore strategies hotel managers use to reduce voluntary employee turnover. The targeted population consisted of 6 managers from hotel businesses operating in the MidAtlantic region of the United States who successfully used strategies to reduce voluntary employee turnover. Job embeddedness theory, this study's theoretical framework, was used to describe reasons employees remained in organizations. Data were gathered via semistructured interviews, observational notes, and public business records regarding turnover or retention …