Business Administration, Management, and Operations Commons^™

Examining Employees Under Stress By Pandemic, Hurricane, And Bridge Closure, Hilmi A. Atadil, Alison J. Green, Nestor M. Arguea

Journal of Global Business Insights

As researchers, recognizing and capturing once-in-a-lifetime events in real-time is essential. The researchers felt compelled to document the impacts of the natural disasters, pandemics, and bridge closures that directly affected the geographical area in which they lived. These sequential crises touched countless lives in the region. Most critically, disseminating and recording these rapid developments has been vital so that others may learn from this time when faced with similar situations. It is the duty of researchers immersed in such extraordinary circumstances to acknowledge and examine the implications in the moment, given the singularity of living through consecutive disasters of this …

Communicating For Success: The Importance Of Fairness In Pre-Merger Communication, Correy Retzloff

USF Tampa Graduate Theses and Dissertations

This phenomenological study explores the complexities and influences of pre-merger communication on M&A outcomes from a stakeholder perspective, using the Fair Process Theoretical Framework. The study identified the following six key themes related to pre-merger communication broken down into two distinct categories: important aspects to employees, which include Open and Honest Communication, Engagement and Clarity, Participation and Collaboration, and best practices managers can implement, such as Undertake Fair and Engaging Communication, Prioritize Strategic and Cultural Communication, Ensure Effective and Compliant Communication. The study also found that effective pre-merger communication can positively influence perceptions of fairness in the merging process. These …

Commitment To Change Dimensions: The Influence Of Innovative Work Behavior And Organizational Environments, Michael Holmes

USF Tampa Graduate Theses and Dissertations

The purpose of this dissertation was to examine the phenomenon of commitment to organizational change using both positive and negative organizational contexts and employee behaviors that may influence an employee’s commitment to change dimensions (affective, continuance, normative). A cross-sectional survey was used to collect data from 407 physician assistants across a national healthcare system and analyzed using descriptive statistics, exploratory and confirmatory factor analysis, and multiple regression to test the relationships among constructs. Results indicate that commitment to change dimensions are related to innovative work behavior, climate for innovation, and organizational constraints. Affective commitment was positively related to innovative work …

Successful Leadership Through Rapid, Unplanned Change, Robert "Darin" Grimm

USF Tampa Graduate Theses and Dissertations

The studies of leadership and leadership models are voluminous, as is the work onchange within organizations. While scores of information can be found on each of these topics, the combination of the two is less ubiquitous. The grouping of specific leadership models related to corporate changes, be it structural or operational, provides an opportunity for new knowledge. Notably, the literature is scant when the added variable of rapid unplanned change is included in the combination of leadership and change. This study sought to better understand the impact of specific leadership behaviors and the impact on an organization during rapid, unplanned …

Driving Health Care Results With Authenticity, Kindness, And Vulnerability: A New Model Of Authentic Leadership, John D. Couris

USF Tampa Graduate Theses and Dissertations

Current management scholars have defined authentic leadership as consisting of four dimensions: relational transparency, self-awareness, balanced processing, and internalized moral perspective. This research extends the concept of authentic leadership to include kindness and vulnerability. I created two scales to measure kindness and vulnerability within the context of leadership and used them to examine perceptions of authentic leadership and its impact on three organizational outcomes: trust in one’s leader, work engagement, and psychological safety. Using a two-group, pretest-posttest experimental design, 44 Tampa General Hospital managers were either selected to participate in a four-hour authentic leadership training that included instruction on kindness …

Strengthening The Entrepreneurial Support Community, Andrew J. Hafer

USF Tampa Graduate Theses and Dissertations

This study seeks to discover ways of improving the impact and effectiveness of entrepreneurial support organizations (ESOs) in the regional entrepreneurial ecosystem of Tampa Bay, Florida. First, the study establishes a comprehensive catalog (called the “Superset”) of potential support programs that might be offered by ESOs and consumed by entrepreneurs. Through empirical data collection, the programs in the Superset are ranked by entrepreneurs and ESO leaders according to their opinion of perceived value and importance for gaining the competency in said program. The rankings allow a mapping of the regional ecosystem to identify gaps, inefficiencies, and improvement opportunities.

The study …

The Effect Of Destructive Leadership On Self-Efficacy And Counterproductive Work Behaviors: A Research On Service Sector Employees In Mersin, Turkey, Murat Aydinay, Aysehan Cakici, A. Celil Cakici

Journal of Global Business Insights

The aim of this study was to find out the effect of destructive leadership on employees’ self-efficacy and counterproductive work behaviors. The data was collected from a convenience sample of 486 service sector employees in Mersin, Turkey. Descriptive statistics, explanatory factor analysis, and regression analysis were conducted to analyze the data. The results showed that lack of competence in leadership, excessive authoritarianism, and favoritism dimensions increased the organization-oriented counterproductive work behaviors while resistance to technology and change dimension decreased these behaviors. In contrast, insensitivity to subordinates had no effect on counterproductive work behaviors. Furthermore, destructive leadership had no effect on …

Advances In Global Services And Retail Management: Volume 2, Cihan Cobanoglu, Valentina Della Corte

University of South Florida (USF) M3 Publishing

This is the second volume of the Advances in Global Services and Retail Management Book Series. This volume has the following parts:

• Part 1: Hospitality and Tourism
• Part 2: Marketing, E-marketing, and Consumer Behavior
• Part 3: Management
• Part 4: Human Resources Management
• Part 5: Retail Management
• Part 6: Economics
• Part 7: Accounting and Finance
• Part 8: Sustainability and Environmental Issues
• Part 9: Information Technology

ISBN: 978-1-955833-03-5

Hospitality and Tourism

• Significance of VR in the spa: A spatial analysis
  • Irini Lai Fun Tang, Schultz Zhi Bin Xu, and Eric Chan
• Social media marketing in rural hospitality and tourism destination research
  • Samuel …

Proceedings Of The Global Conference On Services Management: Volume 2, Cihan Cobanoglu, Valentina Della Corte

University of South Florida (USF) M3 Publishing

This is the second volume of the Global Conference on Services Management Proceedings Series.

ISSN: 2641-5062

An Investigation Of The Effects Of Information System Literacy And Business Process Management On Organizational Performance, Ozel Sebetci

Journal of Global Business Insights

Information systems bring about many innovation opportunities for organizations. However, there are also several factors affecting these opportunities that need to be investigated. Therefore, taking this necessity as a starting point, the present study was conducted to provide an insight into the associations between Information Systems Literacy (ISL), and the analytical approach, as well as Business Process Management (BPM) usage and organization performance. To this end, a structural model has been developed to define the link between design, methodology and approach structures and study the mediating effect on the relationship between ISL, analytical approach, BPM, and organization performance. A questionnaire …

Playing Darts In The Dark: How Are Chamber Of Commerce Leaders Aligned For Greater Effectiveness?, Robert J. Rohrlack Jr.

USF Tampa Graduate Theses and Dissertations

This paper researched what the United States chamber of commerce paid Executives and the volunteer Chairpersons identified as the factors influencing their chamber for effectiveness. There has been little research on chambers of commerce in the U.S. This study adds to the small amount of research available, working to establish baseline information for research to continue this ubiquitous industry. We conducted 24 interviews, 12 paid Executives, and 12 volunteer Chairpersons at chambers of commerce in 11 states. They were asked to identify factors that make their chamber more effective or inhibit their chamber from being effective. The interviews were coded, …

Controlling Turnover In An Inside Sales Organization: What Are The Contributing Factors, Dennis H. Kimerer

USF Tampa Graduate Theses and Dissertations

The turnover rate for inside sales team, particularly in Central Florida, is exceedingly high. I have experienced this negative scenario managing inside sales teams for two major Telecom companies over the past 11 years, having as many as 40% of the salesforce resign within 30 days. Organizational costs to hire a new salesperson can be as high as 300% of the replaced employee’s salary and take as long as eight months to reach full productivity. The purpose of this research is to determine the internal and external factors that impact a salesperson’s propensity to leave a company. This qualitative research …

The Underutilized Tool Of Project Management - Emotional Intelligence, Gerald C. Lowe

USF Tampa Graduate Theses and Dissertations

Previous research has typically focused on singular attributes that impact a leader’s effectiveness. This study, instead, looks at whether emotional intelligence moderates the anticipated negative effect of distributed presence on engagement and influence, and ultimately, leader effectiveness. Buttressed by emotional intelligence, engagement, and influence theories, the research question focused on how emotional intelligence skills moderate the impact of a project manager’s distributed presence to render the leader effective. The study sample for this research came from voluntary participants who work for a U.S. government agency comprising leaders co-located with their teams and distributed presence leaders. Descriptive statistics showed that leaders …

The Conceptualization Of Justice Perceptions In Appraising Performance Of Knowledge Work, Christina (Minuth) Norton

USF Tampa Graduate Theses and Dissertations

Organizational justice theory suggests employees are more likely to accept appraisal outcomes if they believe the process to be fair. As an increasing percentage of the workforce is made up of knowledge workers with job characteristics that are less structured and more autonomous, the shift in appraisal research from measurement accuracy to perceptions on fairness is fitting. This research investigates the relationships between justice perceptions and performance appraisal satisfaction by knowledge workers. The study extends previous research with the creation of composite measures to examine whether perceptions of fairness vary according to the characteristics of work performed.

The research was …

Asian Immigrants In Leadership Roles In The United States: Exploration For Leader Development, Ramil L. Cabela

USF Tampa Graduate Theses and Dissertations

Cultural identity and resource availability aspects in traditional leadership development literature remain understudied, especially among minority populations like Asian immigrants.

This study explores the leadership journeys of 24 United States immigrants from China, India and the Philippines using a phenomenological approach, primarily with semi-structured interviews. Experiences of 18 additional immigrant leaders published in popular media were also analyzed.

Data from the study reveals that Asian migrants’ roads to leadership in U.S. organizations are heterogeneous and characterized by either linear or nonlinear, overlapping phases of leader development where migrant leaders overcome assimilation challenges and leverage their unique, individual human capital to …