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Patient Flows To Improve Hospital Performance, Jacquelyn Parr
Patient Flows To Improve Hospital Performance, Jacquelyn Parr
Honors Projects in Management
This is a case study focused on Backus Hospital in Norwich, Connecticut. The purpose of this report is to discuss ways for Backus Hospital to improve patient flows, which will increase patient satisfaction and safety, increase revenue, and decrease costs. The focus of the research is how the kaizen blitz and A3 methodologies can be used to develop ways to improve patient flow processes. Literature reviews on flow, process improvement, and innovation strategies, both within and outside of the healthcare industry were conducted. The hospital is dedicated to process improvement, innovation and quality improvement, so methodologies based on the Toyota …