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Sustainability Issue Of The Total Quality Management (Tqm) System In The Manufacturing Industry, Jesus A. Guillergan

Doctoral Dissertations and Projects

The purpose of this research is to understand the sustainability issue of total quality management (TQM) and its effects in the manufacturing industry. Having exploratory and descriptive objectives, this research used a flexible design single case study on a water treatment company in the southeastern United States to facilitate the examination of the phenomenon using real‐life, present‐day context, and multiple perspectives from participants. The single bounded case study collected and integrated many forms of qualitative data ranging from interviews, observations, and quality‐related archived documents to answer the research questions. The results revealed that failure in sustaining the quality system in …