Business Commons^™

It Governance Matter: A Structured Literature Review, Nariman Osama Kandil, Ehab Kamel Abou-Elkheir, Amr M. Kotb

All Works

The aim of this paper is to critically explore information technology governance (ITG) context, its consequences, its various aspects, its determinants, disclosure, maturity, and challenges. There are some motivations that urge the researchers to carry out this study. First, the review of prior relevant literature reveals a limited number of studies addressing the IT governance context, its consequences, its various aspects, its determinants, and challenges. Second, very little is known about the potential implications of IT governance within the business and how it is significant to the decision-makers (e.g., shareholders, board of directors, executives, etc.). Finally, little research employs the …

Field Experiments In Operations Management, Yang Gao, Meng Li, Shujing Sun

Research Collection School Of Computing and Information Systems

While the field experiment is a powerful and well-established method to investigate causal relationships, operations management (OM) has embraced this methodology only in recent years. This paper provides a comprehensive review of the existing OM literature leveraging field experiments and serves as a one-stop guide for future application of field experiments in the OM area. We start by recapping the characteristics that distinguish field experiments from other common types of experiments and organizing the relevant OM studies by topic. Corresponding to the commonly overlooked issues in field experiment-based OM studies, we then provide a detailed roadmap, ranging from experimental design …

J Mich Dent Assoc November 2021

The Journal of the Michigan Dental Association

Every month, The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. No publication reaches more Michigan dentists!

In this issue, the reader will find the following original content:

• Cover stories with a “Focus on Advocacy: Helping Dentistry Succeed”, including “MDA Dental PAC: What It Is and Why It Matters “, “2021 Advocacy Success — and More to Come “, and “Dental Programs Maintained in 2021-22 State Budget”.
• A feature article on “The Anishinaabe Dental Outreach Program”.
• A feature article, “How Your Website and …

J Mich Dent Assoc June 2021

The Journal of the Michigan Dental Association

Every month, The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. No publication reaches more Michigan dentists!

In this issue, the reader will find the following original content:

• A cover story “Team-Based Treatment of Oral Cancer: The U-M Experience”.
• A feature article, “Dental Management of the Head and Neck Cancer Patient Treated with Radiation Therapy: Update 2021”.
• A feature article on “Understanding Cyber Threats and the Risk they Pose to Your Practice”.
• "A Train-the-Trainer Education Model and Rural Dental Opioid Prescribing Outcomes”, a …

Efficiency Ranking Of It Service-Producing Firms: Case Of Indian Multinationals, H. D. Vinod, P. M. Rao

International Review of Business and Economics

Production functions often study the output of physical products with capital and labor inputs. Instead, we use 2004 to 2016 data for 55 In- dian multinational companies to assess the production of services. Our estimates of flexible production functions yield estimates of scale elasticity (SCE) and elasticity of substitution (EOS) for pooled data. A subset of 31 companies with relatively complete data yields their individual SCE and EOS values, revealing their heterogeneity. Sorting the 31 companies by their SCE help name scale-efficient (high SCE) and scale inefficient (low SCE) multinationals. Similarly, a listing of 31 companies sorted by EOS allows …

Determining Critical Success Factors For Realizing Innovative It Solutions In Higher Education, Anton Meijer

Journal of International Technology and Information Management

There is much research on Critical Success Factors when implementing novel IT solutions in different industries and contexts. However, for the domain of higher education the amount of studies is limited. This is partially due to the fact that what is considered higher education is different across countries. Universities, Universities of Applied Science, Vocational Universities, Polytechnics and related (research) institutes both have similarities and differences. However, one commonality is that institutions in higher education are not sufficiently capable of supporting the development(s) and requirements of educational processes with adequate (innovative) IT. Therefore the purpose of this study is to determine …

Generic Design Methodology For Smart Manufacturing Systems From A Practical Perspective, Part I—Digital Triad Concept And Its Application As A System Reference Model, Zhuming Bi, Wen-Jun Zhang, Chong Wu, Chaomin Luo, Lida Xu

Information Technology & Decision Sciences Faculty Publications

Rapidly developed information technologies (IT) have continuously empowered manufacturing systems and accelerated the evolution of manufacturing system paradigms, and smart manufacturing (SM) has become one of the most promising paradigms. The study of SM has attracted a great deal of attention for researchers in academia and practitioners in industry. However, an obvious fact is that people with different backgrounds have different expectations for SM, and this has led to high diversity, ambiguity, and inconsistency in terms of definitions, reference models, performance matrices, and system design methodologies. It has been found that the state of the art SM research is limited …

Generic Design Methodology For Smart Manufacturing Systems From A Practical Perspective. Part Ii—Systematic Designs Of Smart Manufacturing Systems, Zhuming Bi, Wen-Jun Zhang, Chong Wu, Chaomin Luo, Lida Xu

Information Technology & Decision Sciences Faculty Publications

In a traditional system paradigm, an enterprise reference model provides the guide for practitioners to select manufacturing elements, configure elements into a manufacturing system, and model system options for evaluation and comparison of system solutions against given performance metrics. However, a smart manufacturing system aims to reconfigure different systems in achieving high-level smartness in its system lifecycle; moreover, each smart system is customized in terms of the constraints of manufacturing resources and the prioritized performance metrics to achieve system smartness. Few works were found on the development of systematic methodologies for the design of smart manufacturing systems. The novel contributions …

Managing Millennial Turnover In The It Industry: Leading With An “Inside-Outfluence” Approach, Travis J. Hollman, Kyle W. Luthans

Mountain Plains Journal of Business and Technology

This paper proposes a new perspective and approach for leaders to strategically manage millennial turnover problems in the Information Technology (IT) industry. Using a combination of interviews from experienced IT managers and existing literature, our goal was to identify and synthesize the problems and best practices for managing and retaining millennial IT talent. Based upon qualitative data, emergent themes were identified and then reviewed against the existing body of literature covering millennial employees’ retention and turnover in the IT industry. Areas of common ground were integrated to develop a new hybrid approach that we call the “Inside-Outfluence” model. In particular, …

Chronic Disease Management: How It And Analytics Create Healthcare Value Through The Temporal Displacement Of Care, Steve M. Thompson, Johnathan Whitaker, Rajiv Kohli, Craig Jones

Finance Faculty Publications

The treatment of chronic diseases consumes 86% of U.S. healthcare costs. While healthcare organizations have traditionally focused on treating the complications of chronic diseases, advances in information technology (IT) and analytics can help clinicians and patients manage and slow the progression of chronic diseases to result in higher quality of life for patients and lower healthcare costs.

We build on prior research to introduce the notion of temporal displacement of care (TDC), in which IT and analytics create healthcare value by displacing the time at which providers and patients make interventions to improve healthcare outcomes and reduce costs. We propose …

Human Capital Is Not Enough: How Offshore Bpo Professionals Use Social Support To Deal With Strenuous Work Conditions, Jonathan W. Whitaker, Violet Ho, Sunil Mithas, Dongwon Lee

Management Faculty Publications

The past decade has witnessed explosive growth in the segment of information technology (IT) professionals who work in the offshore business process outsourcing (BPO) industry. BPO positions are highly regimented and standardized with coercive and normative controls to deter employees from deviating from prescribed work procedures and exercising independent judgment. Coping with these challenges requires a different set of skills than human capital and technical competencies that are discussed in most prior information systems (IS) research. This paper develops theory on the role of social support in employee compensation, and tests the theory using a unique data set of 8,000+ …

Effective Use Of Information Systems For Emergency Management: A Representation Theory Perspective, Dario Bonaretti

LSU Doctoral Dissertations

Effective Use Theory (EUT) has emerged as a promising native Information Systems (IS) theory to understand a central phenomenon of interest to the discipline: the effective use of information systems. While EUT is widely accepted in operational control and management control contexts, its validity in chaotic environments has yet to be demonstrated. To contribute to the research program in EUT, scholars called for contextualizing and assessing EUT in chaotic environment, such as emergencies or crises events. This research seeks to apply EUT to understand the effective use of emergency information systems (EMIS). Seeking a grand theory of effective use in …

The Contribution Of Social Simulation In The Advancement Of Marketing Issues And Challenges, Mario V. González Fuentes

Mario Gonzalez Fuentes

For some years now, marketers have been praising for a more holistic approach of a company’s marketing efforts across all areas. However, traditional models show serious limitations to address the complexities of managing all of a company’s touch points with a customer. Agent-based modeling (ABM) has opened the door to explore the unfolding behaviors and outputs of an increasingly connected and interactive marketplace. The contribution of this paper is twofold. On the one hand, it provides researchers with a state-of-the-art repository for this strand of research. This facilitates the identification of relevant gaps in the literature and future research avenues. …

Chronic Disease Management: How It And Analytics Create Healthcare Value Through The Temporal Displacement Of Care, Steven M. Thompson, Jonathan W. Whitaker, Rajiv Kohli, Craig Jones

Management Faculty Publications

The treatment of chronic diseases consumes 86% of U.S. healthcare costs. While healthcare organizations have traditionally focused on treating the complications of chronic diseases, advances in information technology (IT) and analytics can help clinicians and patients manage and slow the progression of chronic diseases to result in higher quality of life for patients and lower healthcare costs.

We build on prior research to introduce the notion of temporal displacement of care (TDC), in which IT and analytics create healthcare value by displacing the time at which providers and patients make interventions to improve healthcare outcomes and reduce costs. We propose …

Customer Service In The It/Social Media Marketing Era: Reverting To A Zero-Sum Game, Jon Martin

Association of Marketing Theory and Practice Proceedings 2019

During the past 10-15 years marketers and consumers have increasingly pondered and discussed if customer service has improved or declined. During this time we’ve experienced the great marketing power of IT and social media but have also heard and/or shared many “horror stories” of poor customer service in a changing marketplace. Which is true? Has customer service declined, improved, and/or merely changed? The answer is simply, “YES - all of the above”. However, the key challenge, for both consumers and marketers, is not so much a “yea vs. nay” determination, but to better examine the what, why, and how of …

Law School News Tim Baxter '83 Elected Chair Of Rwu Board Of Trustees 10/29/2018, Edward Fitzpartick

Life of the Law School (1993- )

No abstract provided.

Management Of It (Ksu), Rebecca Rutherfoord, Dawn Tatum, Susan Vandeven, Richard Halstead-Nussloch, James Rutherfoord, Zhigang Li

Computer Science and Information Technology Grants Collections

This Grants Collection for Management of IT was created under a Round Eleven ALG Textbook Transformation Grant.

Affordable Learning Georgia Grants Collections are intended to provide faculty with the frameworks to quickly implement or revise the same materials as a Textbook Transformation Grants team, along with the aims and lessons learned from project teams during the implementation process.

Documents are in .pdf format, with a separate .docx (Word) version available for download. Each collection contains the following materials:

• Linked Syllabus
• Initial Proposal
• Final Report

Review Of Literature And Curricula In Smart Supply Chain & Transportation, Seung Jun Lee, Tianqin Shi

Mineta Transportation Institute

This study provides a review of existing smart supply chain management (SCM) literature and current course offerings in order to identify unexplored implications of smart SCM. Specifically, the study focuses on curricula within the state of California to derive potential opportunities for the relevant practitioners in the Bay Area. In addition, the study further extends curriculum review to other well-recognized SCM programs around the U.S. By exploring current relevant course offerings from different academic institutions for higher education (i.e., universities), this research aims to deliver general ideas useful to knowledge practitioners in fields concerning SCM. Finally, the research illustrates a …

Beauty Is In The Eye Of The Beholder: Toward A Contextual Understanding Of Compensation Of It Professionals Within And Across Geographies, Jonathan W. Whitaker, Sunil Mithas, Chewei Liu

Management Faculty Publications

How do multinational corporations (MNCs) and domestic firms compensate technical and managerial skills of knowledge workers within and across geographies? This paper answers this question by examining how developed economy MNCs and emerging economy firms value MBA education and firm-specific IT experience of IT professionals in India; and how developed economy MNCs value MBA education and firm-specific IT experience differently across India and the U.S. Our analyses of archival data on more than 20,000 IT professionals reveal two important findings. First, for IT professionals in India, the marginal effect of firm-specific IT experience on compensation is greater for developed economy …

Leadership In Information Technology: Leadership Theories, Perspectives And Ethical Dilemmas, Douglas B. Malcolm

The Siegel Institute Journal of Applied Ethics

This paper will describe various leadership theories and how they were formed, current leadership perspectives for information technology (IT) and the impact they can have on an IT workforce due to negative impressions and conditions. It will then relate current ethical issues faced by Information Technology to the key driving forces behind IT today along with detailing the current ethical issues faced by IT Leadership. Finally it will recommend some future research to help IT Leadership navigate the ethical and leadership issues faced today and to prepare for the future issues that will appear as technology advances.

A Qualitative Exploration Of The Workplace Culture Of Women In Information Technology Careers, Andrea Hemphill-Merrills

Dissertations

The information technology (IT) industry is one of the fastest growing industries in the United States. According to the U.S, Department of Labor and Statistics (2015), employment opportunities are it is projected to grow by 12 percent from 2014 to 2024. While the number of employed women have increased, this has not been the case in the IT industry where the number of women has been in consistent decline since 1991. In order for the U.S. to be able to fill the demand for IT professionals, it must have access to a talent pool that includes women. There are many …

Moocs And The Online Delivery Of Business Education: What's New? What's Not? What Now?, Jonathan W. Whitaker, J. Randolph New, R. Duane Ireland

Management Faculty Publications

Although the past 2 decades have produced much promise (and accompanying research) on the use of information technology (IT) in business school courses, it is not entirely clear whether IT has truly "transformed" management education. There are compelling arguments on both sides. On one hand, advocates for the transformative role of IT can point to several success stories. On the other hand, skeptics of the role of IT in management education can also point to support for their view. This lack of consensus has led researchers in Academy of Management Learning & Education to call for scholars to confront the …

Mainframe Relevance In Modern It: How A 50+ Year Old Computing Platform Can Still Play A Key Role In Today’S Businesses, Ian Thomas Newcombe

Honors Theses and Capstones

No abstract provided.

Connectivity Via Web Services: An Analysis For Interoperable E-Commerce., Emmanuel Opara, Omprakash Gupta

Communications of the IIMA

The Web Services platform depicts a systematic, inter operable, and messaging infrastructure on which enterprise systems build sophisticated and dynamic applications for data mobility on the web. This article examine how scalability and interoperability of data using Web Services can promises a dramatic progression for both the technological and the business aspects of ecommerce.

The Octopus In Hong Kong: The Success Of A Smart Card-Based E-Payment System And Beyond, Chun Kit Lok

Communications of the IIMA

The success of the Octopus as a smart card-based E-payment system in Hong Kong is unparalleled by its counterparts worldwide. The number of daily transactions is over 8.1 million, generating over US$7 million in revenue on average. Although the majority of these transactions are transport-related, the Octopus is seeking to extend its arms into retailing payments. This research investigates whether retailers and consumers in Hong Kong would accept the Octopus better than its rivals such as cash, credit cards, or Electronic Payment System (EPS) to become a preferred payment method for retailing in Hong Kong.

Scalability, Interoperability And Movement Of Data On The Web Using Xml Technology, Emmanuel Opara, Omprakash Gupta

Communications of the IIMA

Today's economy pulses with electronic vibrancy, extensible Markup Language (XML) has prompted individuals and organizations to discover new and creative ways of enhancing existing technologies and creating new ones. This study investigates emerging XML-related technologies that cover abroad range of industries and their organizational systems. XML provides access to a plethora of technologies for manipulating, structuring, transforming and querying data.

A Semantic Network For Modeling Biological Knowledge In Multiple Databases, Jeffrey Stone, Xindong Wu, Marc Greenblatt

Communications of the IIMA

We have developed a semantic network of biological terminology to aid in the retrieval and integration of biological information from a variety of disparate information sources. Our semantic network strives to provide a categorization of biological concepts and relationships among these concepts. The semantic network will impart a knowledge structure through which computers can "reason " and draw conclusions about biological data objects and will provide a federated view of the many disparate databases of interest to biologists. In the development of our system, we have included the concepts from several established controlled vocabularies, chief among them being the National …

Semi-Automatic Query Expansion Approach To Web- Based Information Retrieval, Chaoyang Zhang, Kuo Lane Chen, Huei Lee, Hong Lan, Qijun Chen, Jiangyan He

Communications of the IIMA

The query used for Web searching is usually short and may not be able to reflect the intrinsic semantics of the user information need. The purpose of the paper is to take into account user information feedback, and to develop a semi-automatic query expansion approach to improve the effectiveness of Web searching. A search engine has been developed using the vector information retrieval model to validate the semi-automatic query expansion approach. The experiments show that this approach may improve the effectiveness of web searching.

Utilizing Mobile Phones For Payment, Ook Lee, Woonghee Lee

Communications of the IIMA

This study introduces a sound-based mobile payment system. Using a mobile phone for payment for mobile commerce is essential for its success. The proposed system will use sound that is generated from the existing mobile phone and the sound can be recognized by the existing credit card reader of the shop with an installation of an ordinary microphone and simple software to process sound input. This system is a better system since it doesn't require customers to buy a new mobile phone and the cost for the microphone and the software is very low.

An Analysis Of Electronic Meeting Comment Translation, Mmilam Aiken, Jose Ablanedo, Mahesh B. Vanjani

Communications of the IIMA

Multilingual groups often find communication difficult. Even with human interpreters, these groups still suffer from the inherent limitations of oral meetings: only one person at a time can talk, comments are not anonymous, and ideas must be recorded manually. Group Support Systems (GSS) have been used to increase the productivity of traditional, oral meetings by allowing participants to exchange automatically recorded, typed comments simultaneously and anonymously. Integration of language translation software with these systems could enable multilingual groups to achieve the same benefits obtained by monolingual groups. This paper investigates the feasibility of using automatic language translation in GSS meetings …