Business Commons^™

Covid-19 Hr Challenge: Lessons From Vigilant Singaporeans, Richard R. Smith

Research Collection Lee Kong Chian School Of Business

Lessons from Singapore that may benefit global HR business leaders in caring for the health and well-being of the workforce during this challenging time.

Uber, Jeffrey S. Harrison, Bryant Holden, Kelli Mckenna, Scott Mcquiddy, Alex Wiles

Robins Case Network

Uber focuses primarily on the ride-hailing industry, which puts the company in direct competition with regular taxis. The company is like a lot of tech-driven, fast growing entrepreneurial firms in that it still struggles for profitability. Also, the popularity of this new form of transportation has put the company and its close competitors, such as Lyft, in the spotlight of government lawmakers and regulators. If they classify Uber drivers as employees rather than independent contractors, it could dramatically alter the Uber business model. This case is written in the aftermath of the ouster of one of the company’s co-founders as …

Leadership Doctorates Newsletter: Volume 5, Number 2, Larry Starr, Phd

Leadership Doctorates Newsletter (Formerly Strategic Leadership Newsletter)

In this Issue:

• Dean's Report
• Jefferson’s 195th Graduation Ceremony
• Jefferson Leadership Doctorate 2nd Annual Graduation Social
• Successful Defense Announcement
• Commencement Reflection
• Docendo Discimus
• 2019 Delaware Valley HR Person of the Year
• Artificial Intelligence (AI) in Global Health
• DSL Strategic Planning and Consulting
• Russell L. Ackoff Centennial
• PhD in Complex Systems Leadership
• Community Updates and Activities
• DSL Digital Communities and Documents
• Upcoming Conferences and Events
• SCPS DSL / CSL on Both Campuses
• Americanada Day Celebration

Effective Employee Engagement In The Workplace, Schrita Osborne, Mohamad S. Hammoud

International Journal of Applied Management and Technology

Disengaged employees typically cost U.S. corporations $350 billion annually. The purpose of this case study was to explore strategies that some communication business leaders use to engage their employees. The target population consisted of four communication business leaders in Jackson, Mississippi, who possessed at least 1 year of successful employee engagement experience. The self-determination theory served as the study’s conceptual framework. Semistructured interviews were conducted, and the participating company’s archived documents were gathered. Patterns were identified through a rigorous process of data familiarization, data coding, and theme development and revision. Interpretations from the data were subjected to member-checking to ensure …

Entrepreneurial Human Resource Strategy, Christopher J. Collins, Matthew Allen, Scott Snell

Christopher J Collins

[Excerpt] Entrepreneurship is the process by which "opportunities to create future goods and services are discovered, evaluated, and exploited" (Shane and Venkataraman, 2000: 218). In other words, it is the process by which organizations and individuals convert new knowledge into new opportunities in the form of new products and services. Strategic human resource management (SHRM) has been defined as the system of organizational practices and policies used to manage employees in a manner that leads to higher organizational performance (Wright and McMahan, 1992). Further, one perspective suggests that sets of HR practices do not themselves create competitive advantage; instead, they …

Current Issues And Future Directions In Simulation-Based Training, Bradford S. Bell, Adam M. Kanar, Steve W. J. Kozlowski

Bradford S Bell

A number of emerging challenges including globalization, economic pressures, and the changing nature of work have combined to create a business environment that demands innovative, flexible training solutions. Simulations are a promising tool for creating more realistic, experiential learning environments to meet these challenges. Unfortunately, the current literature on simulation-based training paints a mixed picture as to the effectiveness of simulations as training tools, with most of the previous research focusing on the specific technologies used in simulation design and little theory- based research focusing on the instructional capabilities or learning processes underlying these technologies. This article examines the promise …

Negotiating The French Labour Landscape, Dylan Kissane

Dylan Kissane

No abstract provided.

Strategic Segmentation In Frontline Services: Matching Customers, Employees, And Human Resource Systems, Rosemary Batt

Rosemary Batt

This paper examines variation in the use of high involvement work practices in service and sales operations. I argue that the relationship between the customer and frontline service provider is a central feature that distinguishes production-level service activities from manufacturing. In particular, through strategic segmentation, firms are able to segment customers by their demand characteristics and to match the complexity and potential revenue stream of the customer to the skills of employees and the human resource system that shapes the customer-employee interface. Unlike manufacturing, where high involvement systems have emerged in a wide variety of product markets, therefore, service organizations …

Strategy Textbooks: A Case Of Consistently Inconsistent Evaluations, Cathy A. Enz

Cathy A. Enz

"This book is too superficial, but it meets my needs better than others available." This quotation illustrates the equivocal praise which business instructors provide the textbooks that they adopt for their capstone policy courses. Ten representative strategy/policy textbooks were reviewed and almost all of them received at least one instructor's nomination as the best strategy textbook available, yet reviewers consistently identified deficiencies and their intent to change books. What is it about business strategy/policy textbooks or courses that brings out consistent inconsistency across text users even when they evaluate the same book? In the present review a representative group of …