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Full-Text Articles in Business

Leadership Doctorates Newsletter: Volume 5, Number 2, Larry Starr, Phd Jul 2019

Leadership Doctorates Newsletter: Volume 5, Number 2, Larry Starr, Phd

Leadership Doctorates Newsletter (Formerly Strategic Leadership Newsletter)

In this Issue:

  • Dean's Report
  • Jefferson’s 195th Graduation Ceremony
  • Jefferson Leadership Doctorate 2nd Annual Graduation Social
  • Successful Defense Announcement
  • Commencement Reflection
  • Docendo Discimus
  • 2019 Delaware Valley HR Person of the Year
  • Artificial Intelligence (AI) in Global Health
  • DSL Strategic Planning and Consulting
  • Russell L. Ackoff Centennial
  • PhD in Complex Systems Leadership
  • Community Updates and Activities
  • DSL Digital Communities and Documents
  • Upcoming Conferences and Events
  • SCPS DSL / CSL on Both Campuses
  • Americanada Day Celebration


The Employee Engagement Framework: High Impact Drivers And Outcomes, Amena Shahid Apr 2019

The Employee Engagement Framework: High Impact Drivers And Outcomes, Amena Shahid

Publications and Scholarship

For the prior two decades, employee engagement has been a subject of interest both in academic research and among managers. Organizations have invested vital resources in promoting employee engagement since employee engagement is identified as a critical driver of organizational performance. Engagement adds distinctly to an organization’s performance, driving to gains in quality, customer satisfaction, and long-term monetary results. In a world that is evolving both regarding the global essence of work and the diversity of the employees, engaged employees may be a core of an ambitious resource. Companies promoting employee engagement will achieve organizational goals effectively. Several employees ...


Teacher Hiring And Placement At The Elementary School Level: The Challenges Of Implementing Strategic Human Resource Management Practices, Brittany Nicole Walker Apr 2019

Teacher Hiring And Placement At The Elementary School Level: The Challenges Of Implementing Strategic Human Resource Management Practices, Brittany Nicole Walker

Educational Foundations & Leadership Theses & Dissertations

Decades of research emphasizes the importance of staffing schools with quality teachers, as this will have the largest impact on student achievement (Mason, Schroeder, 2010). With high teacher turnover rates in addition to shrinking qualified candidate pools, the hiring process holds great significance (Tooms, 2004). This case study explored how one school district hires and places elementary school teachers. This study follows a qualitative case study approach using documents and interviews as data collection methods. Recently, Strategic Human Resource Management (SHRM) has made the transition from business to educational literature. This study explored two concepts, including fit and flexibility from ...


Relationship Between Self-€Determination And Employee Retention, Tiffany Edwards Jan 2019

Relationship Between Self-€Determination And Employee Retention, Tiffany Edwards

Walden Dissertations and Doctoral Studies

Retention of registered nurses (RNs) is essential to the sustainability of quality health care services. More than 55% of hospitals in the United States have not translated retention initiatives into a formal retention strategy. The purpose of this study was to examine the relationship between training programs, new hire onboarding processes, frozen positions, and nurse retention. The self-€determination theory was the theoretical framework for this study. Secondary data were collected from the 2016 Texas Hospital Nurse Staffing Survey. Data were analyzed using multiple linear regression. The results of the multiple linear regression were statistically significant, with F(3, 251 ...


Cahrs Partners' Implementation Of Artificial Intelligence, Hannah Lee, Soyeon Lee, Michaela Tarpey Jun 2018

Cahrs Partners' Implementation Of Artificial Intelligence, Hannah Lee, Soyeon Lee, Michaela Tarpey

CAHRS White Papers

[Excerpt] The ideas and uses for Artificial Intelligence (AI) are abundant, and each business is seemingly ripe for disruption, including HR. As the hype surrounding AI continues to be championed by popular press, we began our research in order to determine whether the press’ biased view that AI was here and ready to implement was accurate. We found that in reality, AI programs were far behind the progress discussed, as the software was slower, more expensive, and there was a general lack of amalgamation throughout the industry. From there, we asked CAHRS partners to tell us where AI was used ...


Employee Perceptions Of The Work Environment And Customer Perceptions Of Service Quality, Vikki Vijay Vaswani May 2018

Employee Perceptions Of The Work Environment And Customer Perceptions Of Service Quality, Vikki Vijay Vaswani

SHA Latin Honors Theses

While research has shown there is a significant relationship between strong human resource (HR) practices and enhanced firm performance (e.g., Tracey, 2014), there is much to be learned about the processes by which this relationship is established and sustained over time. In the hospitality industry, one of the most important indicators of firm performance is customer perceptions and reactions to their service experiences. And while there is some evidence which shows that employee perceptions are significantly related to customer perceptions (e.g., Schneider and Bowen, 1995; Schneider, White, and Paul, 1998), additional inquiry is needed to examine the specific ...


What Are Findings And Practices Associated With Measuring And Taking Steps To Increase The Engagement Of Contingent Workers?, Amelia Tsui Apr 2018

What Are Findings And Practices Associated With Measuring And Taking Steps To Increase The Engagement Of Contingent Workers?, Amelia Tsui

Student Works

[Excerpt] Over the past few decades, the workforce has been shifting to include a larger number of contingent workers. While the corporate agenda regarding these temporary workers has been to cut cost and shirk some legal responsibilities, these past years show there is greater interest a greater interest in labor flexibility or tight market for specialized skills. In order for companies to attract and retain their valued professional contingent workforce, there needs to be greater focus placed on their integration with the firm.


We Can Thank Harvey Weinstein For Doing What Congress And The Supreme Court Failed To Do, David S. Sherwyn, Paul Wagner Apr 2018

We Can Thank Harvey Weinstein For Doing What Congress And The Supreme Court Failed To Do, David S. Sherwyn, Paul Wagner

Articles and Chapters

While the years 2017 and 2018 will be remembered for numerous geo political and social movements, any retrospective of this time will include the issue of sexual harassment and the corresponding “Me Too” movement. In this time, sexual harassment has transformed from a workplace legal concept to an issue that is defining the fabric of the country. While no one could persuasively argue that sexual harassment has not expanded from its legal roots to a movement that transcends the law, the fact is that the concept is rooted and adjudicated in law. Sadly, the commentators and the popular press often ...


Leaving Talent On The Table? The Importance Of Developing And Retaining Women Leaders, Michael A. Warech Mar 2018

Leaving Talent On The Table? The Importance Of Developing And Retaining Women Leaders, Michael A. Warech

CIHLER: From Our Members

[Excerpt] While it’s been twenty years since McKinsey & Co. first coined the term ‘War for Talent’, many companies continue the fight to attract and retain the best and brightest. In an increasingly dynamic and competitive marketplace, retaining human capital can, literally, be the difference between life and death.


Perspectives On Sabbaticals And Job Satisfaction In Nonprofit Organizations, Beth Anne Spacht Jan 2018

Perspectives On Sabbaticals And Job Satisfaction In Nonprofit Organizations, Beth Anne Spacht

School of Professional and Continuing Studies Nonprofit Studies Capstone Projects

For mission-driven organizations with limited resources to invest in employee salary and development, retaining top talent is a critical challenge. The monetary toll of turnover is particularly harmful to small organizations, which make up 66.3 percent of the nonprofit sector. To keep staff satisfied and incentivized to stay, nonprofits need to innovate creative new strategies to retain employees. The nonprofit sabbatical, a period of rest and renewal given to reward years of service, is one possible solution to reduce burnout and reward longevity. This exploratory study investigated the benefits and challenges of nonprofit sabbaticals in relation to theories of ...


A Study Of The Soft Skills That Contribute To The Success Of Newly Graduated Business Students In The Workplace, Promeet Jaswant Singh Jan 2018

A Study Of The Soft Skills That Contribute To The Success Of Newly Graduated Business Students In The Workplace, Promeet Jaswant Singh

All Theses, Dissertations, and Other Capstone Projects

This quantitative study is focused on assessing the soft skills that newly graduated business students possess. Using the first and only skills inventory in the United States that has been endorsed by Department of Labor, the study seeks to determine what sets employees apart based on their level of performance on the job. The main purpose was to assess and interpret the soft skills that employees bring to the workplace soon after graduating. The population for the current study was human resources professionals from a variety of industry sectors in the state of Minnesota. The businesses represented a range of ...


Organizational Leadership Activities That Positively Influence Virtual Employee Engagement, Milton Jones Perkins Jan 2018

Organizational Leadership Activities That Positively Influence Virtual Employee Engagement, Milton Jones Perkins

Walden Dissertations and Doctoral Studies

Considering the growing virtual workforce, it is important for people-managers to understand whether traditional management techniques produce increased engagement and greater productivity with a virtual population. Guided by James Heskett, W. Earl Sasser Jr., and Leonard Schlesinger's conceptual Service Profit Chain framework, this study focused on addressing the gap in contemporary literature related to management techniques that influence virtual employee engagement. Much of the current research provides a foundation for managing and engaging traditional office-based employees. To better understand which experientially-based management techniques influenced traditional employee engagement for a group of virtual employees, a qualitative descriptive phenomenological methodology was ...


Successful Human Resource Outsourcing Strategies, Michael L. Bullock Jan 2018

Successful Human Resource Outsourcing Strategies, Michael L. Bullock

Walden Dissertations and Doctoral Studies

Human resource outsourcing (HRO) is a strategic choice that managers implement because of a variety of anticipated benefits. The purpose of this qualitative case study was to identify HRO strategies managers used to reduce operating costs while maintaining human resource (HR) effectiveness. Data were collected from semistructured interviews using open-ended questions and a review of company documents. Study participants represented 3 midwestern firms with 50 or more employees. The participants drawn from the population consisted of a minimum of 2 participants per organization who had increased their organization's strategic value using HRO strategies. The transaction cost economics (TCE) theory ...


Faculty Interview With Dr. Troy Nielson, Joshua T. Mccarty Dec 2017

Faculty Interview With Dr. Troy Nielson, Joshua T. Mccarty

Marriott Student Review

Business school senior, Joshua McCarty, sits down with Associate Professor Dr. Troy Nielson to gain some insights into this well-respected professor's background, vision, and teaching style.


Social Media In The Hiring Process: Uncovering Top Talent Or Lawsuits, Ian U. Anderson Dec 2017

Social Media In The Hiring Process: Uncovering Top Talent Or Lawsuits, Ian U. Anderson

Marriott Student Review

As social media use in the hiring process increases, hiring managers must understand how to use it effectively and legally. Improper use of social media when researching candidates can lead to lawsuits. This article features three key recommendation for effective use of social media in hiring decisions.


Law Library Blog (October 2017): Legal Beagle's Blog Archive, Roger Williams University School Of Law Oct 2017

Law Library Blog (October 2017): Legal Beagle's Blog Archive, Roger Williams University School Of Law

Law Library Newsletters/Blog

No abstract provided.


Linking Distributive And Procedural Justice To Employee Engagement Through Social Exchange: A Field Study In India, Soumendu Biswas, Arup Varma, Aarti Ramaswami Sep 2017

Linking Distributive And Procedural Justice To Employee Engagement Through Social Exchange: A Field Study In India, Soumendu Biswas, Arup Varma, Aarti Ramaswami

Arup Varma

Research linking justice perceptions to employee outcomes has referred to social exchange as its central theoretical premise. We tested a conceptual model linking distributive and procedural justice to employee engagement through social exchange mediators, namely, perceived organizational support and psychological contract, among 238 managers and executives from manufacturing and service sector firms in India. Findings suggest that perceived organizational support mediated the relationship between distributive justice and employee engagement, and both perceived organizational support and psychological contract mediated the relationship between procedural justice and employee engagement. Theoretical and practical implications with respect to organizational functions are discussed.


To Cut Pay Or Lay Off: Exploring A Vexing Hr Challenge, Yeongjoon Yoon Sep 2017

To Cut Pay Or Lay Off: Exploring A Vexing Hr Challenge, Yeongjoon Yoon

CAHRS ResearchLink

Key Findings:

In today’s turbulent business environment the need to reduce payroll costs can arise at any time. Generally, this means resorting to one of two agonizing options: cutting pay or engaging in layoffs. The challenge, of course, is to select the option that meets the firm’s financial needs while minimizing the potential downsides involved. Several studies have examined the negative effects of cutbacks on employees. The results of these studies are of limited value to decision-makers, however, since overwhelmingly they focus either on pay cuts or on layoffs while making no attempt to compare the two. Here ...


The Myth Of The Millennial, Tanner Hafen, Matthew D. Fudge Aug 2017

The Myth Of The Millennial, Tanner Hafen, Matthew D. Fudge

Marriott Student Review

Explores perceptions of millennials in the workplace and what is and can be done to better integrate millennials employees into the workplace.


Curriculum Congruence Of An Hr Baccalaureate Degree Program To Industry Requirements, Wesley D. Sallenback Jul 2017

Curriculum Congruence Of An Hr Baccalaureate Degree Program To Industry Requirements, Wesley D. Sallenback

The Organizational Improvement Plan at Western University

Undergraduate students of business commonly view their time in school as a career-readying training ground preparatory to advancing into professional practice within industry settings. In preparing learners for success beyond the classroom, it is critical for post-secondary institutions (PSIs) to demonstrate alignment between program curriculum and workplace knowledge and skill requirements. This Organizational Improvement Plan (OIP) outlines a potential solution to improve the relevance of business degree programming (at a large, Canadian-based, polytechnic institution), according to marketplace requirements. More narrowly, this OIP presents a process of program review which not only ensures alignment of program curricula and workplace-required competencies, but ...


A Multi-Level Process Model For Understanding Diversity Practice Effectiveness, Lisa Hisae Nishii Jul 2017

A Multi-Level Process Model For Understanding Diversity Practice Effectiveness, Lisa Hisae Nishii

CAHRS ResearchLink

Key Findings:

The issue of workforce diversity has been at the forefront of organizational concerns for many years. Not surprisingly, this topic has generated reams of research aimed at shedding light not only on the challenges involved, but also on ways these challenges have been and can be addressed. This paper reports on a comprehensive survey of the most recent studies in an effort to uncover what has been learned and what remains to be examined. While the paper is aimed primarily at researchers, it also offers a number of insights of relevance to managers and others who are responsible ...


When Does Employee Turnover Matter? Dynamic Member Configurations, Productive Capacity, And Collective Performance, John Hausknecht, Jacob A. Holwerda Jun 2017

When Does Employee Turnover Matter? Dynamic Member Configurations, Productive Capacity, And Collective Performance, John Hausknecht, Jacob A. Holwerda

John Hausknecht

In theory, employee turnover has important consequences for groups, work units, and organizations. However, past research has not revealed consistent empirical support for a relationship between aggregate levels of turnover and performance outcomes. In this paper, we present a novel conceptualization of turnover to explain when, why, and how it affects important outcomes. We suggest that greater attention to five characteristics—leaver proficiencies, time dispersion, positional distribution, remaining member proficiencies, and newcomer proficiencies—will reveal dynamic member configurations that predictably influence productive capacity and collective performance. We describe and illustrate the five properties, explain how particular member configurations exacerbate or ...


How Do Leader Departures Affect Turnover Among Those Employees Left Behind?, John Hausknecht Jun 2017

How Do Leader Departures Affect Turnover Among Those Employees Left Behind?, John Hausknecht

CAHRS ResearchLink

[Excerpt] In large organizations, mid-level unit leaders regularly vacate their positions for a variety of reasons, including promotions, transfers, quits, and terminations. Certainly there are reasons to expect that these departures have residual effects – both positive and negative – on the units involved. Surprisingly, though, researchers have thus far paid scant attention to these dynamics. The present study takes a major step toward filling this void. Specifically, it looks at data from 287 locations of a company in the food and hospitality industry to examine the extent to which succession patterns among mid-level unit leaders influence both short- and longer-term voluntary ...


Beyond Beneficiaries Of Corporate Philanthropy: The Practice Of Corporate Social Responsibility In Nonprofit Firms, Roxann Allen May 2017

Beyond Beneficiaries Of Corporate Philanthropy: The Practice Of Corporate Social Responsibility In Nonprofit Firms, Roxann Allen

Dissertations

While the nonprofit sector yields to isomorphic pressures to become more like their for-profit counterparts, they can adopt practices from the sector to move beyond beneficiaries to practitioners of the Corporate Social Responsibility (CSR) framework, the practice of which leads increased financial performance in the for-profit sector. This study tests two main hypotheses to answer the research question, “Is the practice of CSR effective for nonprofit organizations?” The results of multiple regression analyses suggest that the people bottom line management of CSR as measured by inclusion in The NonProfit Times “Best Nonprofits to Work For “list positively predicts a more ...


Dragons In The West: Localizations Strategies Of Chinese Multinationals In Developed Economies, Can Ouyang May 2017

Dragons In The West: Localizations Strategies Of Chinese Multinationals In Developed Economies, Can Ouyang

CAHRS ResearchLink

[Excerpt] According to the Bureau of Economic Analysis, Chinese foreign direct investment (FDI) in the U.S. increased more than three-fold - from $3.3 billion to $14 billion - between 2010 and 2015. This rapid rate of expansion was accomplished in a variety of ways. In many cases Chinese firms formed their own wholly-owned subsidiaries, but often they chose to merge with, acquire, or otherwise engage in formal alliances with U.S. counterparts. In 2015, for example, Chinese multinationals completed 103 mergers and acquisitions in this country, an increase of 30% over the previous year. Despite current political uncertainties, there is ...


The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park May 2017

The Effect Of Cost Of Living On Employee Wages In The Hospitality Industry, Michael C. Sturman, Andrey D. Ukhov, Sanghee Park

Articles and Chapters

This study examines the effect of cost of living (COL) on employee wages in the hotel industry. Although prior research clearly indicates that COL and wages are positively related, there is a lack of research explicitly considering the specific nature of the relationship between COL and wages, and potential moderators to the relationship. Using a dataset containing information on 97 jobs over 67 cities, our study shows that while there is a positive effect of COL on wages, the adjustment is not equal in magnitude to the difference that the COL levels would indicate. Furthermore, the effect of COL decreases ...


The Implications Of Rising Turnover And Voluntary Turnover Within The Federal Government, Laura E. Kirkman May 2017

The Implications Of Rising Turnover And Voluntary Turnover Within The Federal Government, Laura E. Kirkman

Honors Theses

Human Resources (HR) is a dynamic, changing, and vital part of every business whether commercial or governmental. HR is also often left to deal with voluntary turnover and the difficulties it brings. This study focuses on the implications of rising turnover/voluntary turnover within the federal government. The aim of this study was to analyze the data collected by the United States Office of Personnel Management (OPM) to determine the connections between turnover/voluntary turnover and demographic factors, workplace satisfaction factors, and organizational/relational factors within the federal government. This analysis examined the Fed Scope data from 2011 through 2016 ...


Leadership Development Practices And Patient Satisfaction: An Exploratory Study Of Select U.S. Academic Medical Centers, Chien-Ching Li, Peter Barth, Andrew N. Garman, Matthew M. Anderson, Peter W. Butler Apr 2017

Leadership Development Practices And Patient Satisfaction: An Exploratory Study Of Select U.S. Academic Medical Centers, Chien-Ching Li, Peter Barth, Andrew N. Garman, Matthew M. Anderson, Peter W. Butler

Patient Experience Journal

Interest has been growing among academic medical centers (AMCs) in organization-wide strategies that may improve patient satisfaction. Although leadership development programs have been cited as a potentially useful approach, thus far almost all evidence has come from single-organization case studies. The present study sought to examine potential relationships between leadership development and patient experience across organizations. Data for leadership development practices were obtained from a survey conducted by the National Center for Healthcare Leadership. Patient experience data were obtained from the U.S. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Multivariate analyses (general linear regressions) were performed to ...


Work Rules! Insights From Inside Google, Krista Johnson Apr 2017

Work Rules! Insights From Inside Google, Krista Johnson

Marriott Student Review

Book review of Work Rules! Insights from Google written by Laszlo Bock.


Pay For Performance: What Type Of Pay Scheme Is Best For Achieving Business Results?, Fermin Augusto Diez Apr 2017

Pay For Performance: What Type Of Pay Scheme Is Best For Achieving Business Results?, Fermin Augusto Diez

Dissertations and Theses Collection

Much has been written, for and against, about compensation as a driver of performance. Two main theoretical constructs deal with this subject: extrinsic theory, including agency theory, whereby money is a main motivator to performance, and intrinsic theory which proposes that money does not motivate, and in fact may hinder, performance. However, corporations spend considerable effort in designing compensation packages with the objective of linking remuneration to performance. Practitioners have developed a variety of mechanisms to deliver pay packages, but heretofore there has been no attempt to validate which, if any, of these various approaches is better able to drive ...