Business Commons^™

The Impact Of National Culture On The Standardization Versus Adaptation Of Knowledge Management, Zhi Ang, Peter R. Massingham

Faculty of Commerce - Papers (Archive)

This paper examines the affect of national culture on knowledge management for multinational companies (MNCs). MNCs often have to decide whether to standardise or adapt their operations. Previous research has found that national culture has an effect in a range of MNC operations, e.g. human resources, marketing. However, there has been limited research on the influence of culture on knowledge management. We combine these perspectives to develop a conceptual framework that explores the decision to standardise or adapt knowledge management practices based on differences in national culture. The study extends current theoretical perspectives on knowledge management by exploring the cultural …

The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim K. Lau, Geng Liang

Faculty of Commerce - Papers (Archive)

Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.

Analyzing The Effect Of Top Management Support On Information System (Is) Performance Across Organizations And Industries Using Hierarchical, Thawatchai Jitpaiboon, Sema A. Kalaian

Journal of International Technology and Information Management

Top management support has long been conceivable as an important factor for the success of IS projects. Due to the hierarchical nature of an organization, a cross-level interaction can occur among nested levels. Thus, using inappropriate statistical analysis can cause misleading results and lost of information. This study provides two contributions to the IS research. First, Hierarchical Linear Modeling (HLM) was used to explain the cross-level interaction between organizational level and industry level. Second, unlike other studies focusing on an organizational level, this study considers top management support at the industry level and examines the mediating role of top management …

The Systematic Evaluation Of A Strategic Management Program In An Irish Institute Of Technology, Deirdre Lillis

Conference papers

Higher Education Institutes (HEIs) worldwide are investing significant resources in strategic planning and self-evaluation programs to improve institutional performance and to meet external stakeholder demands. Little empirical evidence exists however which demonstrates that these programs are effective in leading to improvements in institutional performance, let alone shed light on the reasons why. This paper reports on the systematic evaluation of the effectiveness of a Strategic Management program in an Irish HEI over a five year period in leading to improvements in institutional performance.

Managing School Success: A Case Study From Pakistan, John Retallick

Institute for Educational Development, Karachi

This article reports on case study research into the management of successful schools in a developing country, Pakistan. In Pakistan there are attempts being made to improve school education through decentralisation and involving school communities through School Management Committees. Whilst serious problems remain in the provision of quality school education, there are nevertheless, some successful schools and the research sought to identify three such schools and investigate how and to what extent the management of the schools was contributing to their success. In the article a case study of one of the schools is reported along with the findings from …

A Guide To The Management & Operation Of A Chinese Restaurant In The United States, Wen-Chiung Huang

Theses

Before writing this thesis, the reason I choose for the issue of management and operation of Chinese restaurant is not because so much mass communication was related. It is the idea of the restaurant business how it to be created by using media or people's words of mouth. It is difficult to start a new business in the foreign country. Restaurant business does the same. In the early a late age of immigration, people realized only work hard can made a better life for themselves and their next generation. They started have their own business, created job opportunity even contributed …

Goal Interdependence And Leader-Member Relationship For Cross-Cultural Leadership In Foreign Ventures In China, Yi Feng, Nancy Chen

Theses & Dissertations

This study empirically examines the impact of goal interdependence and leader-member relationship on cross-cultural leadership in joint ventures in China. Its two research questions are how to facilitate leader-member relationships between foreign managers and Chinese employees in joint ventures in China, and how foreign managers and Chinese employees can develop cooperative goals in Chinese contexts.

Four hypotheses were generated. Hypothesis 1 examined the effects of leader-member relationship between foreign managers and Chinese employees on cross-cultural leadership. Hypothesis 2 studied the impacts of different goal interdependence on the leader-member relationship between foreign managers and Chinese employees. Hypothesis 3 and 4 investigated …

An Improved Model Of Structural Changes Resulting From Use Of E-Commerce, Nick Lethbridge

Theses: Doctorates and Masters

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