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2005

Management

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Full-Text Articles in Business

December 2005, Inland Empire Business Journal Dec 2005

December 2005, Inland Empire Business Journal

Inland Empire Business Journal

Amtec Communications Teams up With Cymphonix

4 Ways to Increase Sales---Is your Marketing Pumping iron?

World Trade: A Mall for Global Manufactures

Office and Industrial Markets Poised for Sold Growth

Close-up

Corporate Profile

Investment and Finance

Commentary

World Trade

The List:

Chambers of Commerce

Business Brokerage Firms Serving in the Inland Empire

Fleet Automotive Dealership in the Inland Empire

Managing

Computers/ Technology

Real Estate Notes

Managers Bookshelf

New Business List:

County of San Bernardino

County of Riverside

Executive Time out


November 2005, Inland Empire Business Journal Nov 2005

November 2005, Inland Empire Business Journal

Inland Empire Business Journal

Close-up

The Number one Soft Drink Maker in the Inland Maker

Corporate Profile

The Lists: Commercial Building Developers

Investments & Finance

Letters to the Editor

Commentary

Executive Notes

OK, So the Phone is Ringing

The Lists: Fastest Growing Companies in the Inland Empire

The Lists: Title Companies in the Inland Empire

Hazardous to Our Health

Health Issues

Malpractice Maladies

The Lists: Mortgage Lenders

Computers/Technology

New Solar Energy Project Coming Soon to the Mojave Desert

The Lists: Commercial Real Estate Brokers Serving the Inland Empire

Commercial Real Estate Brokers Serving the Inland Empire

New Business Lists: Real Estate Notes

New Business …


September 2005, Inland Empire Business Journal Oct 2005

September 2005, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

High Praise for Palm Springs Convention Center Expansion 1

A Family and Their Family Restaurant 7

Ambryx Biotechnology Relocates Corporate Headquarters From Orange County to Riverside's University Research Park 8

What Went Wrong in New Orleans? 10

The Training Track: Four Reasons to Invest In a Great Training Program 30

Columns

Close-up 6

Corporate Profile 7

Inland Empire People 8

Investments & Finance 9

Editorial 10

Commentary/Opinions 11

Executive Notes 12

Computer Technology 13

The Lists; Golf Courses in the Inland Empire 14

Inland Empire's Largest Hotels 20

Banks in the Inland Empire 34

Substance Abuse Programs …


October 2005, Inland Empire Business Journal Oct 2005

October 2005, Inland Empire Business Journal

Inland Empire Business Journal

Two Indian Gaming Casinos Slated for Barstow

Job Market Strongest in Nation

CSI: San Bernardino---Real Facts vs. Myths and Beliefs

Only you can Prevent Identity Theft

Stop Managing and Start Leading

Owning Your Intellectual Property

Close-up

Commentary

Executive Notes

Inland Empire People

Financial

Executive Time Out

Managing

Computers/ Technology

Leadership

Real Estate Notes

Managers Bookshelf

The List:

Wireless Companies in the Inland Mepire

Interconnect/ Telecommunications Firms Serving the Inland Empire

Internet Service Providers Serving the Inland Empire

Copier, Fax and Business Equipment

Retailers in the Inland Empire

Long Distance Companies Serving the Inland Empire

New Business List:

County of San …


August 2005, Inland Empire Business Journal Aug 2005

August 2005, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Nine Things o Know Before Selecting the Web Host for Your Business 6

Garner Holt: San Bernardino’s Toymaker 7

Market Competition and Recent Reforms Will Keep Bringing Workers’ Comp Rates Down, If Preserved 8

Phishing and Casting 13

Columns

Close-Up 6

Corporate Pro file 7

Investments & Finance 9

Letters to the Editor 10

Opinions 11

Computers/Technology 13

Lists. Top Health Care Medical Clinics’Groups 20

MBA/Executive Programs 22

Environmental Companies 34

Money/ Investments 23

Executive Time Out 26

Managing 27

Managing Bookshelf 39

New Business List: County of San Bernardino 41

New Business List: County of Riverside …


'Lights… Action… Grounded Theory': Developing An Understanding For The Management Of Film Production, M. L. Jones Jul 2005

'Lights… Action… Grounded Theory': Developing An Understanding For The Management Of Film Production, M. L. Jones

Faculty of Commerce - Papers (Archive)

Grounded Theory (GT) provides an ideal tool for analysis and theoretical development, and so is used here to study the Australian Film Industry. The goal of this study is to explicate management outcomes from the perspective of a film producer managing a film production. This paper firstly explains the value and the practicality of using GT for this type of study, it then provides a practical understanding of how the method can be used.


July 2005, Inland Empire Business Journal Jul 2005

July 2005, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

San Bernardino Count)'S Top Teacher 6

Scandia Downs; A Family Affair 7

This Could Happen to You--So It's Always Great to be Proactive 21

World's First Total Marrow Irradiation Procedure Performed at City of Hope Cancer Center 26

My Favorite Small Hotel in the Desert 7

Columns

Close-Up 6

Corporate Profile 7

Inland Empire People 8

Investments & Finance 9

Commentary 10

Credit Unions 11

Computers/Technology 13

Law 14

Negotiations 22

Money/ Investments 23

Lists:

Advertising Agencies in the I.E 16

Staff Leasing Companies 25

Certified Public Accountant Finns 35

Commercial Printers 36

Managing 28

Desert Business …


Internal And B2b Relationship Management In A Supply Chain Management Environment, Edward Sweeney Jul 2005

Internal And B2b Relationship Management In A Supply Chain Management Environment, Edward Sweeney

Practitioner Journals

No abstract provided.


Do Suppliers Benefit From Collaborative Relationships With Large Retailers? An Empirical Investigation Of Efficient Consumer Response Adoption, Daniel Corsten, Nirmalya Kumar Jul 2005

Do Suppliers Benefit From Collaborative Relationships With Large Retailers? An Empirical Investigation Of Efficient Consumer Response Adoption, Daniel Corsten, Nirmalya Kumar

Research Collection Lee Kong Chian School Of Business

Collaborative manufacturer-retailer relationships based on efficient consumer response (ECR) have become ubiquitous over the past decade. Yet academic studies of ECR adoption and its impact on marketing relationships are relatively scarce. Inspired by the relational view of competitive advantage, the authors empirically investigate whether the extent to which suppliers of a major retailer adopt ECR has a beneficial impact on their outcomes. The results demonstrate that whereas ECR adoption has a positive impact on supplier economic performance and capability development, it also generates greater perceptions of negative inequity on the part of the supplier. However, retailer capabilities and supplier trust …


Three Essays On International Transmission Mechanism, Volatility And Spillovers On American Depositary Receipt Returns, Priti Verma Jul 2005

Three Essays On International Transmission Mechanism, Volatility And Spillovers On American Depositary Receipt Returns, Priti Verma

Theses and Dissertations - UTB/UTPA

This dissertation is a collection of three inter-related essays that examine spillovers from interest rates, exchange rates, regional markets, and the U.S. market to the American Depositary Receipt (ADR) returns. The ADRs investigated in this study are from Brazil, Chile, Mexico (Latin America), U.K., Germany, France, Italy (Europe), and Japan, Hong Kong, and Taiwan (Asia).

Essay 1 investigates the price and volatility spillovers as well as the asymmetric impact of positive and negative innovations from interest and exchange rates to ADR returns. Unlike previous studies which use bivariate statistics, the multivariate extension of Nelson's (1991) Exponential Generalized Autoregressive Conditional Heteroscedasticity …


Why Is Management A Cliché?, Stefano Harney Jul 2005

Why Is Management A Cliché?, Stefano Harney

Research Collection Lee Kong Chian School Of Business

This article introduces the term demotics of management by asking why so much management literature reads like a cliché. Typically this question has been approached by seeing the cliché as strategic. This article instead views the cliché as symptomatic. It marks a growing problem—how can management track labor out of the workplace and into the realm of social reproduction, a realm that is increasingly, with the tendency of immaterial labor, directly productive. This problem has produced not only the explosion of popular management literature, particularly in the United States, in the last 20 years, but also what might be called …


June 2005, Inland Empire Business Journal Jun 2005

June 2005, Inland Empire Business Journal

Inland Empire Business Journal

Corporate Profile 7

Commentary 10

Managing 11

Computers/Technology 13

Law 14

Legislation 15

Executive Time Out 19

Financial Institutions 20

Negotiations 22

Communications 23

Desert Business Journal 30

Lists:

I Savings & Loans 21

Motorcycle Dealers 29

Hospitals 35 & 36

Manager's Bookshelf 39

Restaurant Review 44

Calendar 46


A Five-Year Management Strategy For Recreational Fishing In The Pilbara/Kimberley Region Of Western Australia. Final Report., Pilbara/Kimberley Recreational Fishing Working Group Jun 2005

A Five-Year Management Strategy For Recreational Fishing In The Pilbara/Kimberley Region Of Western Australia. Final Report., Pilbara/Kimberley Recreational Fishing Working Group

Fisheries management papers

The discussion paper (Fisheries Management Paper No. 181 'A quality future for recreational fishing in the Pilbara/Kimberley Region) attracted widespread comment, with around 200 people attending public meetings in the region. In addition, 152 written submissions were received from recreational fishers, angling clubs, and other stakeholders. The Recreational Fishing Advisory Committee (RFAC) and the Pilbara/Kimberley Recreational Fishing Working Group would like to thank those people and organizations that took the time to provide this valuable feedback. All recommendations contained in this final report, along with the action that needs to be taken to protect the long-term sustainability of our fish …


May 2005, Inland Empire Business Journal May 2005

May 2005, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Workers’ Compo Plan Critics Cry Foul 5

Kelly Space: Measuring the Moon From the Inland Empire? 7

Why Rosie Wilson Is as Bubbly as Her Own Champagne 8

The Mall of Victor Valley 17

Radical Capitalist Ethics 37

Owners, Presidents, Genera; Managers START YOUR ENGINES 38

Columns

Close-Up 6

Corporate Profile 7

Commentary 10

Inland Empire People 8 +16

Investments & Finance 9

Computers/Technology 13

Managing 11, 15

Executive Time Out19

Lists:

Largest Credit Unions 22

Employment Services/Agencies 29,30,31

Law Firms 33,35,36,37

Dental Plans 41

New Business Lists 42 & 43

Manager's Bookshelf 39

Restaurant Review 44 …


Corporate Governance And Expropriation Of Minority Shareholders' Rights: Evidence From Latin America, Marisela Santiago-Castro May 2005

Corporate Governance And Expropriation Of Minority Shareholders' Rights: Evidence From Latin America, Marisela Santiago-Castro

Theses and Dissertations - UTB/UTPA

The dissertation empirically examines whether the internal corporate governance mechanisms of the firms represented in Latin American equity markets lead to the expropriation of minority shareholders' rights; and whether such expropriation leads to economic underperformance. Specifically, the dissertation answers the following: Is there a relationship between the board of director's characteristics and the expropriation of minority shareholders rights in Latin American firms? Is there a relationship between the ownership structure of Latin American firms and the expropriation of minority shareholders rights? Moreover, does the expropriation of minority shareholders rights lead to economic underperformance among Latin American firms?

Several hypotheses were …


April 2005, Inland Empire Business Journal Apr 2005

April 2005, Inland Empire Business Journal

Inland Empire Business Journal

P.O.W.E.R. Leaders Are leaders born or made? 11

Developing a Corporate E-Security Policy 12

Ten Steps to Solving Any Problem 15

Time Evans: The Unforgettable Champlain 16

What Can We Learn From Martha Stewart? 17

W. M. keek Foundation Grant $20 Million 30

The Story Behind the Need for Refinancing of the Pacific Life Open Tennis Tournament 38

Columns

Close-Up 6

Corporate Profile7

Investments & Finance 9

Opinion/Commentary 10

Computers/Technology 13

Managing 15

Inland Empire People 8, 16

Executive Time Out 19

lnternet 34

Desert Business Journal 18

Lists: Airlines Serving the Inland Empire 43

Meeting Facilities 35, 37

Top …


2005 Initial Market Survey, The Nonprofit Institute, University Of San Diego Mar 2005

2005 Initial Market Survey, The Nonprofit Institute, University Of San Diego

State of Nonprofits in San Diego

To ensure the Center provides products that meet the demands of its constituents, a market survey has been mailed to 1,500 San Diego nonprofits. The results of this survey will help to define the scope of services offered through the Center, and will be used to guide decisions on future topics of study. The survey focuses on services in the following areas: program evaluation, organizational development, data, and library resources.


March 2005, Inland Empire Business Journal Mar 2005

March 2005, Inland Empire Business Journal

Inland Empire Business Journal

Managing 14

Inland Empire People 18

Executive Time Out ....19

Marketing 21

Sales 22

Negotiation 23

Entrepreneurship 26

Financial Institutions 29

New Business in County of San Bernardino .36

New Business In County of Riverside 37

Business in the Desert 38

Lists:

The Top HMOs 17

Corporate Housing 39

Residential Real Estate Brokers 45

The Top PPOs 47

Manager's Bookshelf 40

Real Estate Notes 43

Calendar 44

Restaurant Review 46


Crop Updates 2005 - Cereals, Darsham Sharma, Brenda Shackley, Mohammad Amjad, Christine M. Zaicou-Kunesch, Wal Anderson, D. Tennant, Steve Penny Jr, Ben Curtis, Veronika Reck, Richard Richards, Gavin Knell, Steve Curtin, David Sermon, Alan Bedggood, T. B. Biddulph, T. L. Setter, J. A. Plummer, D. J. Mares, H. Khabaz-Saberi, I. Waters, G. Mcdonald, Harmohinder Dhammu, David Nicholson, Chris Roberts, Stephen Loss, Ross Brennan, Kith Jayasena, Eddy Pol, Simon Teakle, R. Loughman, C. Beard, B. Paynter, K. Tanaka, G. Poulish, A. Smith, Paul Damon, Zed Rengel, Lionel Martin, Narelle Hill, Ron Mctaggart, Ray Tugwell, Geoff Thomas, Manisha Shankar, John Majewski, D. Foster, H. Golzar, J. Piotrowski, Rob Grima, Jeff Russell, Angie Roe, Vivien A. Vanstone, Sean J. Kelly, Helen F. Hunter, Mena C. Gilchrist, C. R. Newman, Svetlana Micic, Phil Michael, Gabrielle Coupland, Ern Kostas, Mohammed Hamza, Tina Botwright Acuña, Len Wade, Ingrid Richardson Feb 2005

Crop Updates 2005 - Cereals, Darsham Sharma, Brenda Shackley, Mohammad Amjad, Christine M. Zaicou-Kunesch, Wal Anderson, D. Tennant, Steve Penny Jr, Ben Curtis, Veronika Reck, Richard Richards, Gavin Knell, Steve Curtin, David Sermon, Alan Bedggood, T. B. Biddulph, T. L. Setter, J. A. Plummer, D. J. Mares, H. Khabaz-Saberi, I. Waters, G. Mcdonald, Harmohinder Dhammu, David Nicholson, Chris Roberts, Stephen Loss, Ross Brennan, Kith Jayasena, Eddy Pol, Simon Teakle, R. Loughman, C. Beard, B. Paynter, K. Tanaka, G. Poulish, A. Smith, Paul Damon, Zed Rengel, Lionel Martin, Narelle Hill, Ron Mctaggart, Ray Tugwell, Geoff Thomas, Manisha Shankar, John Majewski, D. Foster, H. Golzar, J. Piotrowski, Rob Grima, Jeff Russell, Angie Roe, Vivien A. Vanstone, Sean J. Kelly, Helen F. Hunter, Mena C. Gilchrist, C. R. Newman, Svetlana Micic, Phil Michael, Gabrielle Coupland, Ern Kostas, Mohammed Hamza, Tina Botwright Acuña, Len Wade, Ingrid Richardson

Crop Updates

This session covers thirty six papers from different authors:

WHEAT AGRONOMY

1. Optimum sowing time of new wheat varieties in Western Australia, Darshan Sharma, Brenda Shackley, Mohammad Amjad, Christine M. Zaicou-Kunesch and Wal Anderson, Department of Agriculture

2. Wheat varieties updated in ‘Flowering Calculator’: A model predicting flowering time, B. Shackley, D. Tennant, D. Sharma and C.M. Zaicou-Kunesch, Department of Agriculture

3. Plant populations for wheat varieties, Christine M. Zaicou-Kunesch, Wal Anderson, Darshan Sharma, Brenda Shackley and Mohammad Amjad, Department of Agriculture

4. New wheat cultivars response to fertiliser nitrogen in four major agricultural regions of Western Australia, Mohammad Amjad, …


Crop Updates 2005 - Farming Systems, David Stephens, Nicola Telcik, Ross Kingwell, Wayne Pluske, Bill Bowden, Mike Collins, Frances Hoyle, D. V. Murphy, N. Milton, M. Osman, L. K. Abbott, W. R. Cookson, S. Darmawanto, Bill Crabtree, Geoff Anderson, Darren Kidson, Ross Brennan, Nick Drew, Craig Scanlan, Lisa Sherriff, Bob French, Reg Lunt, Jeff Russell, Angie Roe, Ian Maling, Matthew Adams, George Yan, Mohammad Hamza, Glen Riethmuller, Wal Anderson, Angela Loi, Phil Nichols, Clinton Revell, David Ferris, Phil Ward, Andrea Hills, Sally-Anne Penny, David Hall, Michael Robertson, Don Gaydon, Tress Walmsley, Caroline Peek, Megan Abrahams, Paul Raper, Richard O'Donnell, Trevor Lacey, Meredith Fairbanks, David Tennant, Cameron Weeks, Richard Quinlan, Alexandra Edward, Chris Carter, Doug Hamilton, Peter Tozer, Renaye Horne, Tracey Gianatti, Paul Carmody, Ian Foster, Michele John, Ross George, Imma Farré, Ian Kininmonth, Dennis Van Gool, Neil Coles, Bill Porter, Louise Barton, Richard Harper, Peter Ritson, Tony Beck, Chris Mitchell, Michael Hill, Fiona Barker-Reid, Will Gates, Ken Wilson, Rob Baigent, Ian Galbally, Mick Meyer, Ian Weeks, Traci Griffin, D. Rodriguez, M. Probust, M. Meyers, D. Chen, A. Bennett, W. Strong, R. Nussey, I Galbally, M. Howden Feb 2005

Crop Updates 2005 - Farming Systems, David Stephens, Nicola Telcik, Ross Kingwell, Wayne Pluske, Bill Bowden, Mike Collins, Frances Hoyle, D. V. Murphy, N. Milton, M. Osman, L. K. Abbott, W. R. Cookson, S. Darmawanto, Bill Crabtree, Geoff Anderson, Darren Kidson, Ross Brennan, Nick Drew, Craig Scanlan, Lisa Sherriff, Bob French, Reg Lunt, Jeff Russell, Angie Roe, Ian Maling, Matthew Adams, George Yan, Mohammad Hamza, Glen Riethmuller, Wal Anderson, Angela Loi, Phil Nichols, Clinton Revell, David Ferris, Phil Ward, Andrea Hills, Sally-Anne Penny, David Hall, Michael Robertson, Don Gaydon, Tress Walmsley, Caroline Peek, Megan Abrahams, Paul Raper, Richard O'Donnell, Trevor Lacey, Meredith Fairbanks, David Tennant, Cameron Weeks, Richard Quinlan, Alexandra Edward, Chris Carter, Doug Hamilton, Peter Tozer, Renaye Horne, Tracey Gianatti, Paul Carmody, Ian Foster, Michele John, Ross George, Imma Farré, Ian Kininmonth, Dennis Van Gool, Neil Coles, Bill Porter, Louise Barton, Richard Harper, Peter Ritson, Tony Beck, Chris Mitchell, Michael Hill, Fiona Barker-Reid, Will Gates, Ken Wilson, Rob Baigent, Ian Galbally, Mick Meyer, Ian Weeks, Traci Griffin, D. Rodriguez, M. Probust, M. Meyers, D. Chen, A. Bennett, W. Strong, R. Nussey, I Galbally, M. Howden

Crop Updates

This session covers forty four papers from different authors:

PLENARY

1. 2005 Outlook, David Stephens and Nicola Telcik, Department of Agriculture

FERTILITY AND NUTRITION

2. The effect of higher nitrogen fertiliser prices on rotation and fertiliser strategies in cropping systems, Ross Kingwell, Department of Agriculture and University of Western Australia

3. Stubble management: The short and long term implications for crop nutrition and soil fertility, Wayne Pluske, Nutrient Management Systems and Bill Bowden, Department of Agriculture

4. Stubble management: The pros and cons of different methods, Bill Bowden, Department of Agriculture, Western Australia and Mike Collins, …


February 2005, Inland Empire Business Journal Feb 2005

February 2005, Inland Empire Business Journal

Inland Empire Business Journal

Close-Up 6

Corporate Profile 7

Investments and Finance 9

Commentary/Opinion 10

Computers/Technology 13

Managing 15

Getting Organized 17

Inland Empire People 18

Sales 21/22

Resource Directory. 23

Manager's Bookshelf. 40

Executive Notes 41

Lists:

Independent Banks 25

Architectural/Engineering Firms 35

Top Commercial/Industrial Contractors .42

Residential Real Estate Builders 44

Restaurant Review 45

Calendar 46


Work-Family Conflict And Health: A Study Of The Workplace, Psychological, And Behavioral Correlates, Susan R. Madsen, Cameron John, Duane Miller Feb 2005

Work-Family Conflict And Health: A Study Of The Workplace, Psychological, And Behavioral Correlates, Susan R. Madsen, Cameron John, Duane Miller

Susan R. Madsen

Quantitative methods are used to shed light on the relationships among work-family conflict, health, and other workplace, psychological, and behavioral constructs, i.e., organizational commitment, management/leadership relations, job knowledge and skills, job demands, workplace social relations, and readiness for change. A survey questionnaire was used to collect data regarding the perceptions of 464 employees in four organizations. Negative correlations were found between work-family conflict and all variables except job knowledge and skills. Significant relationships were also discovered between health and all study variables. Multiple regressions were used to explore the relationships between the demographic variables and work-family conflict and health.


Metro: Strategic Planning & Positioning, Olivia Gil-Guevara, Wendy Morris, Fred Speece, Meg Storer Jan 2005

Metro: Strategic Planning & Positioning, Olivia Gil-Guevara, Wendy Morris, Fred Speece, Meg Storer

Strategic Planning

(Methodist Effort to Reach Out) is an outreach agency of the United Methodist Church (UMC) which provides direct social services and supports community development. This strategic plan was developed by students of EDLD 511.


January 2005, Inland Empire Business Journal Jan 2005

January 2005, Inland Empire Business Journal

Inland Empire Business Journal

Law 8

Investment & Finance 9

Computers/Technology 12

Managing 13

Getting Organized 17

Executive Time Out 19

Inland Empire People 20

Effective Presentations 28

Entrepreneurship 29

Negotiating Sales 34

World Trade 39

Manager's Bookshelf 42

Calendar 44


An Interview With Ian Browde Director Of Strategy And Business Development, Enterprise Solutions Division, Nokia, Inc., Carol M. Sanchez Jan 2005

An Interview With Ian Browde Director Of Strategy And Business Development, Enterprise Solutions Division, Nokia, Inc., Carol M. Sanchez

Peer Reviewed Articles

Interviewer, Carol Sánchez (CS), Associate Professor, Seidman College of Business, Grand Valley State University. Interviewee, Ian Browde (IB), Director of Strategy and Business Development, Enterprise Solutions Division, Nokia, Inc.


Interorganizational Dynamics In Collaboration In University-Industry Research Projects: Context, Politics And Social Construction, Michael Zanko, Richard Badham, Karin H. Garrety Jan 2005

Interorganizational Dynamics In Collaboration In University-Industry Research Projects: Context, Politics And Social Construction, Michael Zanko, Richard Badham, Karin H. Garrety

Faculty of Commerce - Papers (Archive)

University-industry partnerships (UIPs) are widely viewed as essential in leveraging research capability and economic performance in organizations and the nation as a whole. In Australia, as in many other countries, the national government commits significant funds to such ‘strategic’ collaborations. Despite this interest, there is still a relatively poor understanding of the interorganizational dynamics of these industry and university partnerships and their projects. This paper examines such dynamics by focusing on a management-related research project we were involved in negotiating and undertaking with industry partner managers over a four-year period. Of particular relevance was the complex interplay between UIP politics, …


The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau Jan 2005

The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau

Faculty of Commerce - Papers (Archive)

Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.


A Multi-Agent Approach Towards Collaborative Supply Chain Management, Xin Li, Sim K. Lau Jan 2005

A Multi-Agent Approach Towards Collaborative Supply Chain Management, Xin Li, Sim K. Lau

Faculty of Commerce - Papers (Archive)

Supply chain collaboration has become a critical success factor for supply chain management and effectively improves the performance of organizations in various industries. Supply chain collaboration builds on information sharing, collaborative planning and execution. Information technology is an important enabler of collaborative supply chain management. Many information systems have been developed for supply chain management from legacy systems and enterprise resource planning (ERP) into the newly developed advanced planning and scheduling system (APS) and e-commerce solutions. However, these systems do not provide sufficient support to achieve collaborative supply chain. Recently, intelligent agent technology and multi-agent system (MAS) have received a …


Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau Jan 2005

Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau

Faculty of Commerce - Papers (Archive)

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …


Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan Jan 2005

Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

This chapter addresses issues of knowledge work in organisations with a concern that mainstream knowledge management (KM) has fallen short of expectations. The real nature of knowledge work remains hidden, and thus inaccessible, to those who are trying to improve organisational outcomes through KM practices. The authors have conducted independent research within a new discourse on knowledge work in the context of modem complex organisations, the results of which are converging to a common understanding of this critical phenomenon. Their two theoretical frameworks, one task-based and one activity-based, are described here as eminently suited to this research. Two sets of …