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- Bingo; Charities; Fund raising; Gambling; Lotteries — Law and legislation; Lottery proceeds (1)
- Casinos – Employees; Customer loyalty; Customer services; Gamblers; Marketing (1)
- Casinos – Personnel management; Employees—Recruiting; Employee selection; Manpower planning; Nevada – Las Vegas; Resorts – Personnel management; Wynn Resorts (Nev.) (1)
- Casinos — Marketing; Gambling — Taxation; Gambling industry; Market segmentation; Target marketing (1)
- China – Hong Kong; China – Macau (Special Administrative Region); Hospitality industry; Hotels – Employees – Training of; Tourism (1)
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- Consumer Services Management (1)
- Consumer satisfaction; Customer services — Quality control; Success in business (1)
- Gambling industry – Law and legislation (1)
- Hourly employees (1)
- Independent regulatory commissions — Corrupt practices (1)
- Motivation (1)
- Nevada. State Gaming Control Board (1)
- Organizational commitment (1)
- Restaurants (1)
Articles 1 - 10 of 10
Full-Text Articles in Business
Grand Hyatt Hong Kong Training Academy: Achieving Business Results, Vida W. Chow
Grand Hyatt Hong Kong Training Academy: Achieving Business Results, Vida W. Chow
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study is to identify the essential elements, both tangible and intangible, of establishing a training academy at the Grand Hyatt Hong Kong in order to achieve business objectives in a rapidly changing and competitive global environment in the hospitality industry. With the phenomenal growth of the tourism industry in Hong Kong, Macau, and the neighboring area in China, there is a growing competition in acquiring, retaining, and developing talents in the labor market. Having a well-established training academy is not only critical in consistently delivering the brand promises to the external customers, it is also fundamental …
Relationship Between Guest Perceptions Of Service Quality And Customer Loyalty In The Hotel Industry In South Florida, Chen-Hsien Lin
Relationship Between Guest Perceptions Of Service Quality And Customer Loyalty In The Hotel Industry In South Florida, Chen-Hsien Lin
Graduate Student Dissertations, Theses, Capstones, and Portfolios
The chief goal hotels strive to accomplish is to satisfy and retain their customers. Previous research showed that contented hotel guests are more likely to revisit a hotel than guests who were somehow dissatisfied (Schall, 2003). South Florida is one of the most attractive destinations in the U.S. for tourists. The hotel industry in South Florida has grown rapidly in recent years to serve the increasing number of tourists. However, studies regarding the hotel industry in South Florida are limited. This study attempted to scrutinize and investigate the relationship between service quality and customer loyalty in the hotel industry in …
A Day In The Life Of A Casino Host, Chu-Huan Liu
A Day In The Life Of A Casino Host, Chu-Huan Liu
UNLV Theses, Dissertations, Professional Papers, and Capstones
Casinos usually hire junket representatives and casino hosts to act as a liaison between casino marketing departments and proven high-end guests. Junket representatives are usually independent agents who bring players into a particular casino; in return, they are compensated with commission by that casino. If these players do not spend enough time and money in playing, the casino simply loses interest in that representative. Casino hosts are in-house marketing employees who are fully responsible for retaining the existing good patrons and to bring in potential new guests (Makens & Bowen, 1994).
The Hiring Of Wynn Las Vegas, Robert E. Murray Iii
The Hiring Of Wynn Las Vegas, Robert E. Murray Iii
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this study is to examine the various human resource processes and systems that were established by Wynn Las Vegas. With a hiring of this magnitude the human resource team at Wynn faced many unique challenges. This study records these difficulties and also the decisions that were made that allowed Wynn to overcome these obstacles. Through the examination of the Wynn Las Vegas process this study will also give other employers who are considering doing a large scale mass hiring some ideas on what they should expect regarding on line hiring. It will also show how other executives …
Determinants Of Repeat Visitation For Las Vegas “Locals” Casinos, David D. Ross
Determinants Of Repeat Visitation For Las Vegas “Locals” Casinos, David D. Ross
UNLV Theses, Dissertations, Professional Papers, and Capstones
The proliferation of gaming is unprecedented. As many states look to gaming as a source of revenue for a poor fiscal policy, this research becomes more valuable. Many people fail to make the correlation between these new jurisdictions, Tribal or Indian gaming opportunities, and the “locals” market. The argument is, not many people are traveling to Barona or Harrah’s Rincon outside of San Diego, California for their vacation from New York City. Therefore, these primary markets are considered to be more localized. Localized markets could be referred to as geographic segmentation as opposed to other segmentation strategies. The strengths of …
Analysis Of Town Center Mixed-Use Developments To Determine Key Retailer Success Factors, Kelly G. Atkins
Analysis Of Town Center Mixed-Use Developments To Determine Key Retailer Success Factors, Kelly G. Atkins
Masters Theses
The socio-economic changes and the population growth concentrated in cities in the U.S. have resulted in increasing interest in urban life that combines living, shopping and work in one centralized location. This type of area, called a mixed-use development, meets the needs of changing American lifestyles. To build successful retail businesses in the mixed-use developments, more information must be identified concerning key retail success factors. Based upon this need, this study examined the town center mixed-use development through case studies. The scope ofthe study included identifying successful town center mixed-use developments in the U.S., identifying locations for each case study …
Charitable Gambling In Nevada, J. Thomas Rainwater
Charitable Gambling In Nevada, J. Thomas Rainwater
UNLV Theses, Dissertations, Professional Papers, and Capstones
This is an exploratory study about charitable gambling in Nevada. In the 1990 General Election, the voters of Nevada passed Question 2, which amended the Nevada State Constitution to allow lotteries to be operated by charitable organizations for fundraising purposes.1 Up to this point in time, lotteries of all kinds were banned by the Nevada Constitution since its passage in 1864, during Nevada’s first legislative session. Following the 1990 General Election, the Nevada Legislature approved Assembly Bill (A.B.) 449 in 1991 which enacted by statute the parameters for operating a charitable lottery. The primary forms of charitable gambling in Nevada …
Use Of Call Monitoring To Enhance Hotel Service Quality, Jae-Yoon Rim
Use Of Call Monitoring To Enhance Hotel Service Quality, Jae-Yoon Rim
UNLV Theses, Dissertations, Professional Papers, and Capstones
Call monitoring has been employed by both the manufacturing and service industries for the purpose of improving their service quality (Dilauro & Lubowsky, 1998; Fleischer, 2003; Fleischer & O’Herron, 2004; Miciak & Desmarais, 2001; Spencer, 2005). The ultimate goal behind the efforts to improve service quality is to enhance the firm’s business practices by increasing customer satisfaction (Fleischer, 2003; Fleischer & O’Herron, 2004; Miciak & Desmarais, 2001). A positive relationship between customer satisfaction and business performance has been supported by many researchers (Bitner & Zeithaml, 2003; Bou-Llusar, Camison-Zornoza, & Escrig-Tena, 2001; Dubrovski, 2001; Row & Barnes, 1998). Those researchers similarly …
The Professional Career Paths Of Members Of The Nevada State Gaming Control Board, Jason Woywod
The Professional Career Paths Of Members Of The Nevada State Gaming Control Board, Jason Woywod
UNLV Theses, Dissertations, Professional Papers, and Capstones
The Nevada State Gaming Control Board’s main duty is to regulate Nevada’s gaming industry. The gaming industry in Nevada had seen a rapid growth in gaming revenue within the last fifty years which resulted in the casino industry being taken over by large corporations and becoming very powerful. When private industries become very powerful, they can easily persuade their regulating committees to create policies that benefit the industry and not the general public. The Capture Theory, which was originated by George Stigler, explains that regulators commonly become captured by the industry which they regulate. Moreover, once the individual regulators leave …
Employee Motivation: A Comparison Of Tipped And Non-Tipped Hourly Restaurant Employees, Catherine Johnson
Employee Motivation: A Comparison Of Tipped And Non-Tipped Hourly Restaurant Employees, Catherine Johnson
Electronic Theses and Dissertations
Employee motivation shall be defined by Robbins (as cited in Ramlall, 2004) as: "the willingness to exert high levels of effort toward organizational goals, conditioned by the effort's ability to satisfy some individual need." To engage in the practice of motivating employees, employers must understand the unsatisfied needs of each of the employee groups. This study desires to provide practitioners in the restaurant industry the ability to recognize motivators for these different employment groups and their relationship to organizational commitment. The restaurant industry consists of two types of employees: salaried and hourly. This study focuses on hourly employees, and their …