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Articles 1 - 30 of 243
Full-Text Articles in Business
Systems Development Tools And The Relationship To Project Design: Cost And Budget Implications, Gerald V. Post, Albert Kagan
Systems Development Tools And The Relationship To Project Design: Cost And Budget Implications, Gerald V. Post, Albert Kagan
Journal of International Information Management
An investigation into current system development trends, including a summary of projects, platforms, and tools. The majority of projects get completed on time and within budget, but 14 percent still present problems. The choice of tools appears to be changing to represent the demand for new projects on new platforms—particularly the Internet. CASE tools are used sparingly, and Java is beginning to replace C++ in many projects. Database management systems are critical to almost all projects.
Online Privacy Policies: An Assessment Of The Fortune Global 100, Randy Ryker, M. Khurrum S. Bhutta
Online Privacy Policies: An Assessment Of The Fortune Global 100, Randy Ryker, M. Khurrum S. Bhutta
Journal of International Information Management
Both industry leaders and government officials around the globe are struggling with how to address online privacy. One solution suggested by both groups within the United States is for companies to voluntarily comply with the fair information practices of Notice, Choice, Access, and Security. A content analysis of the online privacy policies of the firms in the Fortune Global 100 was conducted to determine the extent to which the most successful global companies comply with fair information practices. The results indicate that 1.2% fully complies, 87.2% partially comply and 11.6%) fail to comply with one or more fair information practice.
Leveraging Information Technology To Gain Competitive Advantage: A Case Study On General Electric Consumer Products, Bih-Ru Lea
Journal of International Information Management
The purpose of this study is to analyze the impact of merging General Electric Lighting (GEL) and General Electric Appliance (GEA) into General Electric Consumer Products (GECP) and how IT strategies are used to gain competitive advantages in its industry. This study will analyze major IT projects being developed and implemented in relation to their impact on major information flows, organizational structure, IT architecture, control systems, and the labor characteristics of the ITfunction. Alternatives to achieve integration will then be discussed and recommendations will be proposed.
Impacts Of B2c E-Commerce On Hospital Productivity: An Empirical Study, Shin-Yuan Hung, Hsin-Min Hung, Mu-Yin Hung
Impacts Of B2c E-Commerce On Hospital Productivity: An Empirical Study, Shin-Yuan Hung, Hsin-Min Hung, Mu-Yin Hung
Journal of International Information Management
This work conducted a comprehensive study of Business-to-Consumer Electronic Commerce (B2C e-Commerce) applications in Taiwanese hospitals. To further assess the impacts of B2C e-Commerce on hospital productivity, this study also employed three quantitative methods to analyze historical data. The results confirm those of broader research into applications of B2C e-Commerce to hospitals. Additionally, the results of the quantitative analysis demonstrate that B2C e-Commerce significantly impacts the hospital productivity.
A C Ross-Cultural Comparison Of U.S. And Chinese Website Customers, Eleanor T. Loiacono, Huiping Lin
A C Ross-Cultural Comparison Of U.S. And Chinese Website Customers, Eleanor T. Loiacono, Huiping Lin
Journal of International Information Management
Website quality has been given much attention as of late. In particular the factors that impact a consumer's perception of website quality is of great interest. This paper takes a currently validated measure of business-to-consumer website quality (WebQual™) and applies it to Chinese Web users in order to study the cross-cultural differences and similarities of U.S. and Chinese customers. Several cultural differences between U.S. and Chinese customers are revealed.
Best Practices And Web Practices: Comparing Corporate Supplier Diversity Programs With Web-Based Jminority Supplier Content, Dale Young
Journal of International Information Management
The growing use of the Web for business-to-business transactions means corporate Web sites could be used to communicate with diverse suppliers. This study compares the Web-based supplier diversity content on Fortune 500 public sites with the content of off-line minority supplier programs. Web sites are underused for communicating with diverse suppliers, as the content appears on only 12.5% of the sites. They emphasize information publishing because the most common Web-based supplier diversity items are contact information, such as a title and name, and third-party certification. Web-based supplier diversity content, however, is very similar to off-line diversity program content.
Inference-Guiding For Intelligent Agents, Jinchang Wang
Inference-Guiding For Intelligent Agents, Jinchang Wang
Journal of International Information Management
In many applications of intelligent agents, initially given facts are not sufficient to reach a decision, and more data are needed. In that case. Inference-guiding is needed to identify the missing information and lead inference to a conclusion. This paper presents a new inferenceguiding strategy that selects the key pieces of missing information in such a way that the total cost of acquiring additional information for reaching a conclusion is the lowest. The computational experiments show that the new strategy is more effective and economical than the inference-guiding strategies currently available for the intelligent systems.
Acceptance Of Wireless Internet Via Mobile Technology In China, June Lu, Chang Liu, Chun-Sheng Yu, James E. Yao
Acceptance Of Wireless Internet Via Mobile Technology In China, June Lu, Chang Liu, Chun-Sheng Yu, James E. Yao
Journal of International Information Management
This study explores factors associated with the acceptance of Wireless Internet via Mobile Technology (WIMT) in China. The results indicate that the acceptance of WIMT is related to the factors of perceived usefulness, perceived ease of use, social influences, wireless trust environment, and facilitating conditions. It provides diagnostic insight into how different factors influence user intention to accept WIMT in China, and thus help business develop strategy to prompt WIMT communications and mobile commerce there.
Statistical Process Control For The Engineering It Support Incident Life Cycle, Binay Anand, Christopher A. Chung
Statistical Process Control For The Engineering It Support Incident Life Cycle, Binay Anand, Christopher A. Chung
Journal of International Information Management
This paper describes a new Statistical Process Control technique to better manage the engineering Information Technology life cycle process. This includes the identification of the activities in the engineering IT support lifecycle initiation, reproduction, analysis and resolution phases. The performance of these lifecycle activities are analyzed using a highly modified Chart of Individuals, Statistical Process Control approach. This new type of SPC system can help engineering IT management to determine whether or not a support incident is in control. Out of control support incidents can then be investigated for special causes so that corrective action may be taken.
Non-Response Error Within Internet Surveys: A Cautionary Note, Carl S. Bozman, Donald E. Stem Jr
Non-Response Error Within Internet Surveys: A Cautionary Note, Carl S. Bozman, Donald E. Stem Jr
Journal of International Information Management
The use of the internet as a method to conduct survey research has expanded rapidly over the past decade. High speeds of response and lower expenses have driven this rapid growth. Relatively low response rates, however, suggest online surveys may be compromised by high levels of non-sampling error. This paper examines a major component of non-sampling error and the consequences that may be associated with internet survey non-response. Known population parameters are compared to point estimates from a census as well as a random sample of non-respondents in order to provide insight on the magnitude and direction of nonresponse error. …
Contextual Analysis Of Enterprise Mobile Services Requirements, Radhika Jain
Contextual Analysis Of Enterprise Mobile Services Requirements, Radhika Jain
Journal of International Information Management
This article presents a framework to classify various types of mobile services implemented in organizational settings. Based on the objectives of wireless information systems (WIS), we identify three categories viz. enterprise mobile services, enterprise-advantage mobile services, and consumer mobile services. While the last two categories of mobile services have received broader attention, there has not been much work done in analyzing the role of mobile services in the organizational settings specific to various industries. In this article, we attempt to fill this void by synthesizing the extant literature in this area. Based on the degree of user's mobility in their …
Analyzing The Effect Of Top Management Support On Information System (Is) Performance Across Organizations And Industries Using Hierarchical Linear Modeling, Thawatchai Jitpaiboon, Sema A. Kalaian
Analyzing The Effect Of Top Management Support On Information System (Is) Performance Across Organizations And Industries Using Hierarchical Linear Modeling, Thawatchai Jitpaiboon, Sema A. Kalaian
Journal of International Information Management
Top management support has long been conceivable as an important factor for the success of IS projects. Due to the hierarchical nature of an organization, a cross-level interaction can occur among nested levels. Thus, using inappropriate statistical analysis can cause misleading results and lost of information. This study provides two contributions to the IS research. First, Hierarchical Linear Modeling (HLM) was used to explain the cross-level interaction between organizational level and industry level. Second, unlike other studies focusing on an organizational level, this study considers top management support at the industry level and examines the mediating role of top management …
A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh, Marcin Kotlowski
A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh, Marcin Kotlowski
Journal of International Information Management
Despite the economic significance non-profit organizations (NPOs) have acquired in recent years, the implications of the Internet for NPO marketing seem to have received only little attention from both researchers and practi tioners. Although NPO marketing has been the subject of academic research for more than 30 years, NPO brand'ing has been studied for just about 10 years (cf. Hankinson, 2001). Recent research on branding in the nonprofit s«:ctor includes, for example, an assessment of the impact of brand orientation on non-profit performance (Hanldnson, 2001; Hankinson, 2002) and the development of a non-profit brand orientation scale (Ewing and Napoli 200^1). …
Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara
Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara
Journal of International Information Management
Extensible Markup Language (XML) started as an effort to simplify Generalized Markup Language (SGML), which was the International Organization for Standardization's (ISO) standard for defining data vocabularies. This study investigates XML technology as a substitute to SGML that would be Web friendly, and easy to learn and use while supporting a variety of applications for faster and more efficient data mobility on the Web. It describes several compelling reasons why XML is a useful technology for representing structured data mobility. XML is a markup language used for data structure in a textual form. A specific goal of XML is to …
Linioj-Maition Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Linioj-Maition Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Journal of International Information Management
Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL instrument.
Empirical Evidence Of Diminishing Payoff From Successive Generations Of Information Systems, Gerald E. Evans, Neil Morton
Empirical Evidence Of Diminishing Payoff From Successive Generations Of Information Systems, Gerald E. Evans, Neil Morton
Journal of International Information Management
Previous research has focused on a number of important variables that can influence the observed payoffs from information systems investments. In the current investigation conducted in the spring of 2002, personal, on-site interviews were conducted in 138 small and medium sized businesses. Vendor involvement in systems development was less related to systems cost than previously. Unfortunately, vendor involvement was unrelated to any of the four measures of systems success in the entire sample. Further analysis revealed a strong relationship between information system generation and payoffs. Specifically, there appeared to be a point of diminishing return with subsequent generations of information …
Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung
Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung
Journal of International Information Management
extensible Markup Language (XML) has received much attention in the popular press lately as a new technology designed to facilitate information sharing among business entities. One of the biggest problems that companies are experiencing today with XML is that many executives do not understand what XML is and why it is important, nor do they understand what its potential impact on their information strategy might be. In this paper, we present an overview of XML and a framework for generating IS strategic alternatives, which was introduced in its original form in the 1980s. This framework is adapted to suit the …
Deciding On The Appropriateness Of B2b Reverse Auction Technology Adoption: An Ahp Approach Combined With Integer Programming, Tobias Schoenherr
Deciding On The Appropriateness Of B2b Reverse Auction Technology Adoption: An Ahp Approach Combined With Integer Programming, Tobias Schoenherr
Journal of International Information Management
Although Business-to-Business online reverse auctions have emerged as a promising purchasing tool, no research has been found that provides a model to assess the reverse auction decision in a systematic way. This paper fills this gap by presenting an integrated approach, utilizing Analytic Hierarchy Process techniques and an Integer Programming Formulation, to decide whether Reverse Auction Technology (RAT) adoption is cost-effective and appropriate. The model developed is a practical decision support tool that allows for the consideration of both qualitative and quantitative decision factors, and for the adoption of multiple modes of RATs, which are contrasted to traditional purchasing.
Building Relationships That Last: Integrating Public Relations Into Web Design, Richard V. Mccarthy, Jay E. Aronson, Robert Petrausch
Building Relationships That Last: Integrating Public Relations Into Web Design, Richard V. Mccarthy, Jay E. Aronson, Robert Petrausch
Journal of International Information Management
This paper explores the relationship between web site design, public relations strategy, and a consumer's intention to return to a web site. This relationship is defined through a model that explores the influence of information satisfaction, particularly when the web site design is congruent with the consumer's expectations. The public relations dimension extends the consumer web site design model by interjecting a long-term focus on relationship building that organizations will need to make electronic commerce a viable investment in information technology resources. This is significant because it recognizes the importance of developing loyalty and trust online.
Measuring Online Students' Ability To Apply Programming Theory: Are Web Courses Really Working?, Kathryn A. Marold, Wayne Haga
Measuring Online Students' Ability To Apply Programming Theory: Are Web Courses Really Working?, Kathryn A. Marold, Wayne Haga
Journal of International Information Management
As a response to troubling doubts about the success of Web-delivered courses that include problem solving and critical thinking skills, the authors gathered data from two online sections of the CIS Application Programming with Visual Basic course at Metropolitan State College of Denver over two semesters and compared it with the data from classroom sections. T-tests showed a significant difference in the means of student projects and tests that required application of theory learned. All sections of the course used, the same syllabus and assignments and were taught by the same instructor. Internet students scored signifcantly lower in theory portions …
A Genetic Algorithm Assisted Hybrid Approach To Web Information Integration, Jia-Lang Seng, Ming-Hsiung Ying
A Genetic Algorithm Assisted Hybrid Approach To Web Information Integration, Jia-Lang Seng, Ming-Hsiung Ying
Journal of International Information Management
Heterogeneity and interoperability of Web data sources represent the current key issue in Web information extraction and integration. Warehouse approach and virtual approach are the common approaches adopted to integrate heterogeneous Web data sources. However, few analytic model and cost model were developed to measure and assess the efficiency and effectiveness of either approach or a combination. Hence, a contingency model cannot be produced to assist the search engine to select and mix the warehouse method and the virtual method. In this study, we present a genetic algorithm assisted hybrid approach to aid the search engine to evaluate the cost …
Studying The Value Of Information Sharing In E-Business Supply Chain Management, Aryya Gangopadhyay, Zhensen Huang
Studying The Value Of Information Sharing In E-Business Supply Chain Management, Aryya Gangopadhyay, Zhensen Huang
Journal of International Information Management
The supply chain management of goods and services involves multiple trading partners such as raw-material suppliers, manufacturers, distributors, and retailers. Every one of these trading partners need to determine their requirements, in terms of merchandise, and match them against availability, pricing, and cost of transportation. At every step of the supply chain economics information retrieval is a crucial and recurring process. In this paper we study information sharing as a strategy for improved decision making that can increase the profitability of the entire supply chain. We describe various different models for information sharing and illustrate the benefits of information sharing …
Improving Workflovf In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard
Improving Workflovf In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard
Journal of International Information Management
Home healthcare industry is facing increasing pressure to change business processes and manage information flow electronically. With the help of a case example, this paper describes how a webbased system could improve the workflow communication problems in home healthcare companies. Every department of the case company has its own software to assist in everyday operations but is unable to communicate with one another electronically. All documents necessary in the coordination of care have to move physically between departments. The proposed solution is a web-based electronic form management system that would improve regulatory compliance and operating efficiency.
Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga
Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga
Journal of International Information Management
This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …
Building Data Warehouses Using The Enterprise Modeling Framework, Joseph O. Chan
Building Data Warehouses Using The Enterprise Modeling Framework, Joseph O. Chan
Journal of International Information Management
Tlds paper proposes an enterprise modeling framework for the deployment of data warehouses. The framework provides the information roadmap coordinating source data and different data warehouses across the business enterprise. The paper introduces a solution to address data warehousing issues at the enterprise level while avoiding the pitfalls of creating enterprise data warehouses and universal data marts. It further proposes a change of paradigm from point solutions focus to a methodology driven by enterprise requirements to meet the challenges of the new economy. The proposed framework emphasizes the separation of the conceptual construct from the physical and operational constructs of …
Web-Services - The Next Evolutionary Stage Of E-Business, Santosh S. Venkatraman
Web-Services - The Next Evolutionary Stage Of E-Business, Santosh S. Venkatraman
Journal of International Information Management
Web-Services are a set of new technologies that promise to take "service-oriented" distributed computing to a whole new level, and eventually take e-business to the next evolutionary stage. Web-Services, in a nutshell, let organizations bridge communication gaps among their information systems, and build new software applications by "stitching" together existing ones. It is capable of integrating applications written in different programming languages, developed by different vendors, and running on different servers with dissimilar operating systems. Web- Services would enable companies to seamlessly connect their information systems and business processes with those of their partners and customers - thus ushering in …
A Study Of The Relationship Between Internet Diffusion And Culture, Ravi Nath, N.R. Vasudeva Murthy
A Study Of The Relationship Between Internet Diffusion And Culture, Ravi Nath, N.R. Vasudeva Murthy
Journal of International Information Management
The unevenness in the diffusion rates of the Internet across nations is commonly referred to as the "digital divide." Technological, economic and political factors are often mentioned as the primary contributing factors to this digital gap. However, there is sufficient evidence in support of the proposition that a nation's culture also plays a role in how citizens adopt and use technology innovations. This paper examines the relationship between the cultural dimensions proposed by Hofstede and the Internet adoption rate of nations. Data from sixty-two countries are used to establish a regression model and the empirical results show that cultural traits …
The Ecology Of Interorganizational Information Sharing, Jane Fedorowicz, Janis L. Gogan, Amy W. Ray
The Ecology Of Interorganizational Information Sharing, Jane Fedorowicz, Janis L. Gogan, Amy W. Ray
Journal of International Information Management
Increasingly, companies use interorganizational information systems to support business process partnerships, such as automatic replenishment systems and other supply chain initiatives, invoicing and payments, and insurance claims processing. Inter-firm networking in turn can increase the visibility of information generated and used by business partners. These business partners may experience intended and unintended impacts from the changes in the partnering relationship, in effect altering the ecology of the organization. Yet IT researchers rarely study an organization's ecology, focusing instead on impacts upon internal processes. Our goal in this paper is to propose a definition of interorganizational information ecology, to provide IT …
Fee-Based Online Services: Exploring Consumers' Willingness To Pay, L. Richard Ye, Yue Jeff Zhang, Dat-Dao Nguyen, James Chiu
Fee-Based Online Services: Exploring Consumers' Willingness To Pay, L. Richard Ye, Yue Jeff Zhang, Dat-Dao Nguyen, James Chiu
Journal of International Information Management
Many online service businesses are beginning to charge fees for services that they used to provide for free. It is unclear whether consumers are ready to embrace this practice. This study explores consumer attitudes toward fee-based online services. The results of the study indicate that consumers' willingness to pay for online services is likely to be influenced by their perceived value of convenience these services provide, and by the extent to which they utilize these services. While consumers appear more willing to pay for services that are qualitatively better than free services, there is also indication that the belief remains …
Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad
Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad
Journal of International Information Management
There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm's "bottom line" has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the cordetU of overall corporate strategy and financial performance. Data for the scorecard was obtained via a sur^'ey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …