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Pharmacy Manager System Implementation Strategies To Mitigate The Cost Of Prescription Errors, Tunde Abiodun Cardozo Jan 2023

Pharmacy Manager System Implementation Strategies To Mitigate The Cost Of Prescription Errors, Tunde Abiodun Cardozo

Walden Dissertations and Doctoral Studies

AbstractOne of the most frequent medical errors in contemporary medicine is incorrect prescriptions, and the profits from retail pharmacy operations are adversely impacted by the costs associated with prescription errors. Independent pharmacy managers are interested in finding workable strategies to mitigate the cost of prescription errors and increase profit. Using the resource-based theory of competitive advantage (RBTCA), the purpose of this qualitative multiple-case study was to explore strategies some independent pharmacy managers in Texas use to mitigate the cost of pharmacy employee prescription errors and increase profitability. The participants were five independent pharmacy managers who implemented strategies to mitigate the …


Construction Industry: Profitable Corporate Sustainability Strategies And Processes Achieve Competitive Advantage, Chad Justin Czelusniak-Serviss Jan 2023

Construction Industry: Profitable Corporate Sustainability Strategies And Processes Achieve Competitive Advantage, Chad Justin Czelusniak-Serviss

Walden Dissertations and Doctoral Studies

Some construction industry managers lack strategies to integrate corporate sustainability strategies and processes for competitive advantage, which causes limited profitability. Grounded in the general systems theory, the purpose of this multiple case study was to explore corporate sustainability strategies and processes senior and mid-level construction industry managers use to achieve competitive advantage in the United States. The participants were eight senior/mid-level construction industry managers from eight different construction industry organizations with at least five years of experience in the construction industry who utilized corporate sustainability strategies and processes. Data were collected using semistructured interviews. Three themes emerged using thematic analysis: …


The Relationship Between Customers’ Satisfaction And Trust In The Global Supply Chain And Profitability, Azeal Gilham Jan 2023

The Relationship Between Customers’ Satisfaction And Trust In The Global Supply Chain And Profitability, Azeal Gilham

Walden Dissertations and Doctoral Studies

The inability to meet customer demands and expectations impacts an organization’s profitability. Understanding and meeting customer needs are critical for the financial success of business owners. Grounded in the theory of constraints, the purpose of this quantitative ex post facto study was to examine the relationships between customers’ satisfaction and trust in the supply chain and profitability. Secondary data (n = 121) were collected from the Elsevier Research Database using archival data collected from an automotive factory. Data were analyzed using multiple linear regression, and the results were statistically significant, F (2, 118) = 264.347, p < .001, R2 = .90. In the final model, both predictor variables were significant, customers’ satisfaction: mean wait time (t = 22.991, p < .001, β = 16.23); and customers’ trust: minimum stock level (t = 7.306, p < .001, β = .118). A key recommendation is for business leaders to satisfy customers and gain their trust by creating sufficient inventory stocking levels and improving replenishment timeframes that meet customers’ supply chain demands. The implications for positive social change include the opportunity for supply chain managers to develop an effective supply chain that may contribute to the quality of service that promotes success in regional markets, sustain growth, and allows for social development among the local community workforces.


Construction Industry: Profitable Corporate Sustainability Strategies And Processes Achieve Competitive Advantage, Chad Justin Czelusniak-Serviss Jan 2023

Construction Industry: Profitable Corporate Sustainability Strategies And Processes Achieve Competitive Advantage, Chad Justin Czelusniak-Serviss

Walden Dissertations and Doctoral Studies

Some construction industry managers lack strategies to integrate corporate sustainability strategies and processes for competitive advantage, which causes limited profitability. Grounded in the general systems theory, the purpose of this multiple case study was to explore corporate sustainability strategies and processes senior and mid-level construction industry managers use to achieve competitive advantage in the United States. The participants were eight senior/mid-level construction industry managers from eight different construction industry organizations with at least five years of experience in the construction industry who utilized corporate sustainability strategies and processes. Data were collected using semistructured interviews. Three themes emerged using thematic analysis: …


The Relationship Between Customers’ Satisfaction And Trust In The Global Supply Chain And Profitability, Azeal Gilham Jan 2023

The Relationship Between Customers’ Satisfaction And Trust In The Global Supply Chain And Profitability, Azeal Gilham

Walden Dissertations and Doctoral Studies

The inability to meet customer demands and expectations impacts an organization’s profitability. Understanding and meeting customer needs are critical for the financial success of business owners. Grounded in the theory of constraints, the purpose of this quantitative ex post facto study was to examine the relationships between customers’ satisfaction and trust in the supply chain and profitability. Secondary data (n = 121) were collected from the Elsevier Research Database using archival data collected from an automotive factory. Data were analyzed using multiple linear regression, and the results were statistically significant, F (2, 118) = 264.347, p < .001, R2 = .90. In the final model, both predictor variables were significant, customers’ satisfaction: mean wait time (t = 22.991, p < .001, β = 16.23); and customers’ trust: minimum stock level (t = 7.306, p < .001, β = .118). A key recommendation is for business leaders to satisfy customers and gain their trust by creating sufficient inventory stocking levels and improving replenishment timeframes that meet customers’ supply chain demands. The implications for positive social change include the opportunity for supply chain managers to develop an effective supply chain that may contribute to the quality of service that promotes success in regional markets, sustain growth, and allows for social development among the local community workforces.


Relationship Between Corporate Social Responsibility Activities By Small And Medium-Sized Enterprises And Business Profitability, Oluwabunmi Afolashade Olujobi Jan 2023

Relationship Between Corporate Social Responsibility Activities By Small And Medium-Sized Enterprises And Business Profitability, Oluwabunmi Afolashade Olujobi

Walden Dissertations and Doctoral Studies

Corporate social responsibility (CSR) positively impacts performance and profitability for small and medium-sized enterprises (SMEs). Small and medium-sized enterprise leaders are reluctant to engage in CSR activities because of the assumed high-cost implication and possible impairment of profitability. Grounded in social capital theory, the purpose of this quantitative correlational study was to examine the relationship between workforce-based CSR activities, society-based CSR activities, market-based CSR activities, regulation-based CSR activities, and SMEs’ business profitability. The participants were 109 SME owners in Lagos, Nigeria. Data were collected using questionnaires administered online through google forms. The results of the multiple linear regression were significant, …


Small Business Internal Control System Strategies To Protect Business Assets And Profitability, Edward Gabriel Earl Kuupualeialoha Keaunui Jan 2023

Small Business Internal Control System Strategies To Protect Business Assets And Profitability, Edward Gabriel Earl Kuupualeialoha Keaunui

Walden Dissertations and Doctoral Studies

The absence of financial expertise and internal control systems contributes to losing business assets and profitability. Small business leaders who lack internal control systems and strategies to protect against the financial loss of business assets and profitability may be vulnerable and suffer losses. Grounded in the Committee of the Sponsoring Organization of the Treadway Commission (COSO) internal control-integrated framework, this qualitative multiple-case study explores internal control system strategies that small business leaders use to protect business assets and profitability. The participants were five small business leaders from the Western region of the United States who have successfully operated for over …


Pharmacy Manager System Implementation Strategies To Mitigate The Cost Of Prescription Errors, Tunde Abiodun Cardozo Jan 2023

Pharmacy Manager System Implementation Strategies To Mitigate The Cost Of Prescription Errors, Tunde Abiodun Cardozo

Walden Dissertations and Doctoral Studies

AbstractOne of the most frequent medical errors in contemporary medicine is incorrect prescriptions, and the profits from retail pharmacy operations are adversely impacted by the costs associated with prescription errors. Independent pharmacy managers are interested in finding workable strategies to mitigate the cost of prescription errors and increase profit. Using the resource-based theory of competitive advantage (RBTCA), the purpose of this qualitative multiple-case study was to explore strategies some independent pharmacy managers in Texas use to mitigate the cost of pharmacy employee prescription errors and increase profitability. The participants were five independent pharmacy managers who implemented strategies to mitigate the …


Employee Engagement Strategies Call Center Managers Use To Increase Productivity And Profitability, Deirdre N. Skinner Jan 2022

Employee Engagement Strategies Call Center Managers Use To Increase Productivity And Profitability, Deirdre N. Skinner

Walden Dissertations and Doctoral Studies

AbstractDecreased employee productivity can result in reduced organizational profitability. Call center leaders are concerned with decreased productivity as it cost call center leaders millions of dollars each year in profit loss. Grounded in leader-member exchange theory, the purpose of this basic qualitative study was to learn the employee engagement strategies nine call center managers in five different industries used to improve productivity in call centers. Data were collected using semi-structured interviews and review of company documents that included process improvement guides and publicly posted annual reports. The three themes that emerged from the thematic analysis were developing relationships, effective communication, …


Improving Financial Management Skills Among Small Business Owners, Jonathan Jackson Jan 2022

Improving Financial Management Skills Among Small Business Owners, Jonathan Jackson

Walden Dissertations and Doctoral Studies

Small business owners (SBOs) lack of financial management skills can negatively impact small businesses' profitability and result in business failure. SBO’s limited understanding of financial management skills increases the likelihood of business failure and negatively impacts local and national economies. Grounded in the stakeholder theoretical framework, the purpose of this qualitative multiple case study was to explore strategies SBOs use to improve financial management. Data were collected from five small business owners' successful years of freight business experience in Central Mississippi using semi-structured interviews, annual organizational reports, and member checking. Data were analyzed using Braun and Clarke’s (2006) six-step thematic …


Strategies To Improve Financial Profitability In The Banking Industry, Khalid Said, Yvonne Doll May 2021

Strategies To Improve Financial Profitability In The Banking Industry, Khalid Said, Yvonne Doll

International Journal of Applied Management and Technology

More than 50% of business failures in the United States are because of leaders’ inability to manage working capital. This qualitative, multiple case study is grounded in the cash conversion cycle theory. The purpose is to explore the strategies bank leaders have used to improve working capital management in three banks in Kentucky to increase bank profitability and improve financial stability. Data were collected using semistructured interviews with three different banking leaders who have implemented successful working capital strategies. Using methodological triangulation and Yin’s five-step data analysis resulted: (a) risk and liquidity, (b) top-down approach, and (c) investment approach. The …


The Relationship Between Human Capital, Productivity, And Profitability, Neema Carolina Eleyae Jan 2021

The Relationship Between Human Capital, Productivity, And Profitability, Neema Carolina Eleyae

Walden Dissertations and Doctoral Studies

In the industrial structure of Nigeria, lack of profitability, scarcity of human capital, and low productivity have resulted in the failure of many business organizations. Business leaders must maintain profitability to continue funding their business organizations in the future. Grounded in human capital theory, the purpose of this quantitative correlational study was to examine the relationship between human capital, productivity, and profitability among organizations listed on the Nigerian Stock Exchange. Archival data records (N = 836) between 2005 and 2019 were examined. The overall multiple linear regression model was able to significantly predict profitability: F (2, 833) = 79.35, p < .01, R2 = .158. Human capital was statistically significant (t = 12.548, p < .01, β = .400); productivity was not significant. A key recommendation for organizational leaders and policymakers in Nigeria is to increase higher education and general knowledge investments to improve the quality of human capital in the country, particularly in the services, construction, and information technology industries. Implications for positive social change include the potential for increased profitability and sustainability of organizations listed on the Nigerian Stock Exchange, which will be better equipped to compete globally through a skilled, well-educated workforce.


Maintaining Small Retail Business Profitability By Reducing Cyberattacks, Ira Johnson Phillips Jan 2020

Maintaining Small Retail Business Profitability By Reducing Cyberattacks, Ira Johnson Phillips

Walden Dissertations and Doctoral Studies

Ineffective cybersecurity strategies can detrimentally impact business profits. Small business owners who face challenges in remaining profitable because of increased cyberattacks on their business are at risk of failure. Grounded in general systems theory, the purpose of this qualitative multiple case study was to explore strategies some small business owners in the retail industry used to reduce cyberattacks to remain profitable. The participants consisted of 5 small retail business owners in the central region of Alabama, who implemented successful strategies to reduce cyberattacks and maintain profitability. Based on the methodological triangulation of the data sources, and analyzing the data using …


Effective Marketing Strategies Of Profitable Small Businesses, Xoriunstance T. Brown Jan 2020

Effective Marketing Strategies Of Profitable Small Businesses, Xoriunstance T. Brown

Walden Dissertations and Doctoral Studies

The inability to achieve profitability can negatively impact business operations. Small independent insurance agency owners who fail to maintain profitability are at a higher risk of failure. Grounded in the dynamic capabilities model, the purpose of this qualitative multiple case study was to explore effective marketing strategies leaders of small independent insurance agencies use to achieve and maintain profitability. The participants comprised 3 independent insurance agents in Fort Lauderdale, Florida, who effectively used marketing strategies to achieve and maintain profitability. Data were collected from semistructured interviews, company websites, and company documents. Yin’s 5-step thematic analysis, which included compiling, disassembling, interpreting …


Business Leader Strategies That Fulfill Corporate Social Responsibility, Franklyn Abraham Jan 2020

Business Leader Strategies That Fulfill Corporate Social Responsibility, Franklyn Abraham

Walden Dissertations and Doctoral Studies

Ineffective corporate social responsibility (CSR) strategies harm the organizational brand, reputation, and financial growth. Business leaders who lack strategies to achieve CSR initiatives risk the profitability of their organizations. Grounded in stakeholder theory, the purpose of this qualitative multiple case study was to explore CSR strategies leaders of small and medium sized enterprises (SMEs) use to sustain profitability. Four SME leaders who implemented successful CSR strategies and improved profitability in Maryland and Virginia participated in semistructured interviews. Other data collected were company profit and loss statements. A thematic analysis was used to analyze the data. The 3 primary themes that …


The Role Of Strategic Leadership In The Profitability Of Large Organizations, Bernard Yaw Owusu-Boadi Jan 2019

The Role Of Strategic Leadership In The Profitability Of Large Organizations, Bernard Yaw Owusu-Boadi

Walden Dissertations and Doctoral Studies

Large organizations in the United States endure a 30%-50% failure to achieve profitability. Senior executives' lack of strategies to ensure profitability diminish performance and economic growth. The purpose of this qualitative single case study was to explore strategies senior executives use to ensure profitability in large tax preparation organizations. The conceptual framework for this study was the resource-based view theory. The sample consisted of 2 board members and 3 senior leaders from a large tax preparation organization located in the United States. Study site participants had at least 15 years of experience in enhancing organizational profitability and 5 years of …


Strategies To Increase Profitability And Longevity Of Small Trucking Businesses, Derrick Olando Brown Jan 2019

Strategies To Increase Profitability And Longevity Of Small Trucking Businesses, Derrick Olando Brown

Walden Dissertations and Doctoral Studies

Typically, small businesses have encountered issues with sustaining their enterprise for longer than 5 years after inception, which can adversely affect the prosperity of the communities in which the businesses operate. The purpose of this multiple case study was to identify and explore strategies some owners of small business trucking companies used to achieve profitability and longevity for longer than 5 years. The population of the study consisted of owners of 4 small business trucking companies located in Northern Virginia, who demonstrated profitability and longevity for longer than 5 years of operation. The conceptual framework for this study was systems …


Organizational Decision-Making Through Employee Diversity, Kehinde Olayinka Taiwo Jan 2019

Organizational Decision-Making Through Employee Diversity, Kehinde Olayinka Taiwo

Walden Dissertations and Doctoral Studies

The global nature of today's business environment, coupled with technological advances, compels managers to work with an increasingly diverse workforce worldwide. The purpose of this multiple-case study was to explore how bank managers used employee diversity effectively in the organizational decision-making process. Participants were 10 frontline management staff (middle and executive managers) with the required employee engagement skills involved in the decision-making process of a Nigerian bank. The conceptual framework for this study was rational choice theory, also called rational action theory or choice theory. Participants responded to 8 open-ended semistructured interview questions. The data collection process included validating and …


The Role Of Strategic Leadership In The Profitability Of Large Organizations, Bernard Yaw Owusu-Boadi Jan 2019

The Role Of Strategic Leadership In The Profitability Of Large Organizations, Bernard Yaw Owusu-Boadi

Walden Dissertations and Doctoral Studies

Large organizations in the United States endure a 30%-50% failure to achieve profitability. Senior executives' lack of strategies to ensure profitability diminish performance and economic growth. The purpose of this qualitative single case study was to explore strategies senior executives use to ensure profitability in large tax preparation organizations. The conceptual framework for this study was the resource-based view theory. The sample consisted of 2 board members and 3 senior leaders from a large tax preparation organization located in the United States. Study site participants had at least 15 years of experience in enhancing organizational profitability and 5 years of …


Corporate Environmental Strategies For Balancing Profitability With Environmental Stewardship, Stephen I. Carmer Jan 2019

Corporate Environmental Strategies For Balancing Profitability With Environmental Stewardship, Stephen I. Carmer

Walden Dissertations and Doctoral Studies

In the United States, citizens concerned with climate change and income inequity scrutinize the activities of corporations. Sustainability and corporate social responsibility (CSR) have a critical role in business management, because stakeholders demand transparency in a company's operations. This correlation study, grounded in stakeholder theory, examined the relationship between environmental initiatives, CSR, and net profit for U.S. corporations. Participants included 96 companies with listing on either National Association of Securities Dealers Automated Quotations, or the New York Stock Exchange, or both, with and without evidence of CSR and environmental disclosures. The multiple regression analysis significantly predicted higher net profit for …


Relationship Between Liquidity, Asset Quality, And Profitability Of Mortgage Banks In Nigeria, Olabanjo Johnson Obaleye Jan 2018

Relationship Between Liquidity, Asset Quality, And Profitability Of Mortgage Banks In Nigeria, Olabanjo Johnson Obaleye

Walden Dissertations and Doctoral Studies

Liquidity (LQ) and asset quality (AQ) management present significant challenges to mortgage bankers in their efforts to improve profitability (PR). When liquidity increases, there is no positive impact on mortgage asset growth; however, this trend indicates that asset management and liquidity positions are not well managed. To run a viable mortgage business, mortgage bankers need to have a good grasp of the association between LQ, AQ, and PR. Anchored in the profit theory paradigm, the purpose of this multiple regression study was to examine the relationship between LQ, AQ, and PR of mortgage banks (MBs) in Nigeria. Archival financial data …


Strategies For Improving Profitability Through Effective Internal Controls, Melissa M. Washington Jan 2018

Strategies For Improving Profitability Through Effective Internal Controls, Melissa M. Washington

Walden Dissertations and Doctoral Studies

Between 2007 and 2009, the United States experienced a financial crisis. Many businesses experienced difficulties obtaining funds for projects and working capital due to the great recession. As a result, many business owners filed for bankruptcy. The purpose of this multiple case study was to explore strategies that some small business owners in the construction industry used when implementing internal control processes to improve profits. The study population entailed 6 individuals in the southeast region of the United States who successfully implemented internal control processes to improve profits. The data collected were from face-to-face interviews, analysis of company documents, and …


Strategies For Pharmacy Managers To Increase Profit By Reducing Prescription Errors, Alphonsus I. Nwambie Jan 2018

Strategies For Pharmacy Managers To Increase Profit By Reducing Prescription Errors, Alphonsus I. Nwambie

Walden Dissertations and Doctoral Studies

The costs attributed to prescription errors negatively affect the profits of retail pharmacy businesses. The U.S. prescription error rate since 2010 was 0.1%, yet with more than 3.5 billion prescriptions filled annually in the United States, the outcome is more than 3.5 million prescription-dispensing errors and an annual cost of more than $16 billion. Using the performance prism theory, the purpose of this multiple case study was to explore strategies retail pharmacy managers used to increase profit by reducing prescription errors. Using purposeful sampling, 5 retail pharmacy managers in Miami, Florida, were selected as participants because they had implemented strategies …


Relationship Between Corporate Social Responsibility, Environmental Management, And Profitability, Dr. Daisy Valentin Jan 2018

Relationship Between Corporate Social Responsibility, Environmental Management, And Profitability, Dr. Daisy Valentin

Walden Dissertations and Doctoral Studies

The U.S. hospitality industry's profitability has been shifting to environmental management and corporate social responsibility (CSR) practices. Hospitality industries accounted for 5% of the global market in 2015 and are expected to increase by 130% in 2035. Grounded in stakeholder theory, this correlation study examined the relationship between corporate sustainability officer (CSO) CSR, CSO environmental management, and hospitality business profitability. Secondary data were collected from 97 hotel websites of the Minneapolis-St. Paul, Minnesota area from 2014 to 2016. The multiple linear regression combinations of CSR and environmental management (EM) measured significantly related to the profitability index, F(3, 93) = 4.67, …


Strategies For Maximizing Revenue Collection In Public Water Utility Companies, Nicholas Gracious Namaliya Jan 2017

Strategies For Maximizing Revenue Collection In Public Water Utility Companies, Nicholas Gracious Namaliya

Walden Dissertations and Doctoral Studies

Africa has a high rate of revenue under-collection in public water utility companies. This rate currently averages 20-50%, and the rate is 18% for Malawi alone. The purpose of this single-case study was to explore credible business strategies senior managers of water utilities use to address inefficiencies in collecting water fee revenues. The conceptual framework for this study was revenue management, which includes strategic constructs for increasing amounts of revenue collection. The target population for this study was 5 senior managers of a public water utility in Malawi, which is located in the southeastern part of Africa. Data collection included …


Exploring The Performance Of The Financial Service Cooperative Industry In Grenada, Rachael Annette Brown Jan 2017

Exploring The Performance Of The Financial Service Cooperative Industry In Grenada, Rachael Annette Brown

Walden Dissertations and Doctoral Studies

The 2008 financial crisis impacted the Caribbean financial sector with declining liquidity and profitability, and return on assets falling to 0.7% from 2.6%. The purpose of this single case study was to explore strategies that credit union executives in Grenada used to consistently maintain profitability. The targeted study population consisted of four credit union executives responsible for operations, administration, and regulations in the financial service cooperative industry in Grenada. The social influence of power theory was the conceptual framework that grounded this study. The data collection process included semistructured interviews and document (annual reports and cooperative society laws) review. Data …


Ghanaian Bank Performance And Ownership, Size, Risk, And Efficiency, Rebecca Attah Jan 2017

Ghanaian Bank Performance And Ownership, Size, Risk, And Efficiency, Rebecca Attah

Walden Dissertations and Doctoral Studies

Ghanaian banks struggle to maintain sufficient capital after the Bank of Ghana increased the minimum capital requirement as a buffer against the 2008 financial crisis. Grounded in the efficient structure theory (EST), the purpose of this correlational study was to examine the relationships between efficiency, size, risk, and ownership structure on banks' performance when minimum capital requirement increases. Archival data were collected from PricewaterhouseCoopers website covering all Ghanaian banks with available data for the 5-year period ending 2013. Initial one tail paired sample t tests revealed significant increases over time for efficiency, t(21) = 3.849, p -?¤ .001, net interest …


Strategies For Reducing The Effects Of Employee Absenteeism On Organizational Profitability, Marjorie D. Waye Jan 2017

Strategies For Reducing The Effects Of Employee Absenteeism On Organizational Profitability, Marjorie D. Waye

Walden Dissertations and Doctoral Studies

Employee absenteeism is a significant threat to organizational profitability. Finding solutions to mitigate the adverse effects of employee absenteeism on organizational profitability is critical to the success of organizations. The purpose of this case study was to explore the strategies human resource leaders used to mitigate the adverse effects of employee absenteeism on organizational profitability. The conceptual framework was performance prism theory. Data were gathered from in-depth interviews and publicly available organizational documents, including wellbeing program resources and annual investment presentations and Securities and Exchange Commission (SEC) reporting documents. Participants included 4 human resource managers and a third party service …


The Relationship Between A Cfo's Financial Expertise And Firm Profitability, Scott Jeremy Rubin Jan 2017

The Relationship Between A Cfo's Financial Expertise And Firm Profitability, Scott Jeremy Rubin

Walden Dissertations and Doctoral Studies

More than 50% of small businesses fail by the 5th year of operation because of lack of economic sustainability. Organizations without a chief financial officer (CFO) with financial expertise may have suboptimal fiscal performance. The purpose of this correlational study was to examine whether there was a relationship between CFO licensure status, CFO age, and firm earnings per share. A sample of 403 small businesses in the United States, taken from the Russell 2000 Index, was used in the study. The theoretical framework for the study was Penrose's resource-based view of the firm. CFO names and firm earnings per share …


Strategies For Reducing Employee Absenteeism In Retail Stores, Patricia Miller Manning Jan 2017

Strategies For Reducing Employee Absenteeism In Retail Stores, Patricia Miller Manning

Walden Dissertations and Doctoral Studies

Employee absenteeism results in annual productivity losses of approximately $74 billion and reduced profits for some retail stores. The purpose of this single case study was to explore the strategies used to minimize absenteeism and increase productivity outcomes for organizational effectiveness at a retail store in northwest Florida. The targeted population included managers who had success with minimizing absenteeism and enhancing productivity in the retail store. Herzberg's 2-factor theory was the conceptual framework, and semistructured interviews with 5 participants were the primary data collection technique. The secondary data sources included employee absence data and gross profit reports for 3 years …