Open Access. Powered by Scholars. Published by Universities.®
University of Nevada, Las Vegas
Customer services; Hospitality industry – Technological innovations; Singapore; Technology – Psychological aspects; Technology – Social aspects
- Discipline
Articles 1 - 2 of 2
Full-Text Articles in Business
Can Self Service Technologies Work In The Hotel Industry In Singapore? A Conceptual Framework For Adopting Self Service Technology, Lixin Iris Ong
Can Self Service Technologies Work In The Hotel Industry In Singapore? A Conceptual Framework For Adopting Self Service Technology, Lixin Iris Ong
UNLV Theses, Dissertations, Professional Papers, and Capstones
The proliferation of self service technologies has changed the way customers interact with service employees and technology. More consumers are now valuing the convenience, consistency, and the control they have over the self service technologies. However, despite the growing popularity of these technologies, hotel industries in Singapore have not embraced self service technologies in their day to day operations. Self service technologies present opportunities for hotels to improve on service standards, and the wide variety of technology applications available allow hotels to choose an application that suits the customers and the hotels needs. To enable hotels to seamlessly adopt self …
Embracing Self Service Technology For Hotel Productivity Growth, Kee Chuan Neo
Embracing Self Service Technology For Hotel Productivity Growth, Kee Chuan Neo
UNLV Theses, Dissertations, Professional Papers, and Capstones
This paper explores the various ways in which self-service technology (SST), if employed by the hotel industry, can actually contribute to the productivity growth in Singapore. The study provides an understanding of customer’s technology acceptance and readiness by utilizing the two widely extended and accepted approaches, Technology Readiness Index (TRI) and Technology acceptance model (TAM). The study also evaluated the four common self-service technology channels: electronic kiosks, the Internet, mobile devices, and the telephone applications. From an investigation on past studies, it is found that Singapore is receptive to self-service technology. Self-service technology thus could bring a highly respectable return …