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Technology Acceptance And Use In A Knowledge Management Support System: An Exploratory Case Study Of Air Force Knowledge Now Communities Of Practice, John P. Tate Mar 2005

Technology Acceptance And Use In A Knowledge Management Support System: An Exploratory Case Study Of Air Force Knowledge Now Communities Of Practice, John P. Tate

Theses and Dissertations

Over the past five to seven years, the United States Air Force has begun to employ online Communities of Practice (CoP) as a means to collaborate virtually. During this time, there have been several studies of these online communities to better understand their use, as well as their lack of use. The primary goal of this research is to apply the theories of Davis' (1989) technology acceptance model to identify the factors that affect the acceptance and use of CoPs. These findings are then used to provide suggestions on how to improve the acceptance and use of CoPs for CoP …


An Update On Analyzing Differences Between Public And Private Sector Information Resource Management: Strategic Information Challenges And Critical Technologies, James R. Orlovsky Jun 2004

An Update On Analyzing Differences Between Public And Private Sector Information Resource Management: Strategic Information Challenges And Critical Technologies, James R. Orlovsky

Theses and Dissertations

Change is a constant within our contemporary IRM environment. The rapid development of information and communication technologies has been the most predominant among the many agents of change that are forcing a reevaluation of the role of the IRM professional. Few studies to date have compared public and private sector CIO perceptions concerning the IRM challenges and critical technologies faced by their organization. An earlier study concluded that the sectors CIOs do perceive to be faced with many of the same challenges and also view many of the same technologies as critical to the organization's operations. A limiting factor identified …


An Exploratory Analysis Of Factors Affecting Participation In Air Force Knowledge Now Communities Of Practice, David C. Fitzgerald Mar 2004

An Exploratory Analysis Of Factors Affecting Participation In Air Force Knowledge Now Communities Of Practice, David C. Fitzgerald

Theses and Dissertations

As the AF continues to lose its knowledge base through retirements and downsizing, the need to get maximum use from the remaining knowledge base becomes increasingly important. In their efforts to help the Department of Defense and the Air Force Chief Information Officer (AFCIO) meet their knowledge management goals, Air Force Material Command (AFMC) has been working to implement the use of communities of practice. A primary goal of AFMC/DRW , the AF Knowledge Now program office, and the office of the AFCIO is to increase effectiveness and participation within communities of practice. The goal of this research is to …


An Analysis Of Factors That Have Influenced The Evolution Of Information Assurance From World War I Through Vietnam To The Present, Kelvin B. Scott Mar 2004

An Analysis Of Factors That Have Influenced The Evolution Of Information Assurance From World War I Through Vietnam To The Present, Kelvin B. Scott

Theses and Dissertations

This study is an exploratory historical analysis of the factors that have influenced the evolution of military Information Assurance (IA) programs from World War I to the present. Although the term IA has recently been widely used throughout the Information Resource Management field (IRM), evidence indicates that information and information systems protection mechanisms were used during every U.S. Military conflict. This research proposes to increase the body of knowledge within the information systems management field by exploring the areas related to Information Assurance (IA) and the ultimate goal of U. S. Defensive Information Warfare. I found that significant events related …


Government Venture Capital: A Case Study Of The In-Q-Tel Model, Michael E. Belko Mar 2004

Government Venture Capital: A Case Study Of The In-Q-Tel Model, Michael E. Belko

Theses and Dissertations

The evolution of information technology (IT) has outpaced the federal acquisition system's ability to keep up. And as the United States security strategy increasingly demands information superiority to defeat its enemies, national security institutions cannot afford to lag behind the advancements in IT. The CIA addressed their inability to procure the cutting-edge technologies needed to meet their mission requirements and adopted an innovative acquisition strategy to bridge the gap. They engaged the IT sector through In-Q-Tel, a venture capital firm that invests Agency money in companies that could produce commercially viable technologies to fill the Intelligence Community's (IC) pressing IT …


Organizing To Exploit The Information Domain: A Content Analysis Of The Transformation Literature, Todd S. Schug Mar 2004

Organizing To Exploit The Information Domain: A Content Analysis Of The Transformation Literature, Todd S. Schug

Theses and Dissertations

The US Department of Defense (DoD) has embarked on an ambitious plan to transform itself. A driving force behind this transformation is a realization that society has moved into an information age and that information age warfare will be significantly different from anything that has gone before it. At the heart of the transformation effort is a concept known as Network Centric Warfare (NCW). Transformation, information age warfare, and NCW all depend heavily on how the DoD handles the information domain. Although there are many organization structure/design issues that will derive from the transformation imperatives, one of central concerns is …


An Investigation Of The Role Of Influence Behaviors In Information System Implementation: A Case Study Of The Air Force Institute Of Technology School Of Engineering And Management Student Academic Support System, Mary M. King Mar 2004

An Investigation Of The Role Of Influence Behaviors In Information System Implementation: A Case Study Of The Air Force Institute Of Technology School Of Engineering And Management Student Academic Support System, Mary M. King

Theses and Dissertations

Organizations implement information systems (IS) for various reasons such as streamlining daily functions and keeping pace with changes in technology. Influence behaviors demonstrated by key leaders in reference to the implementation of such information systems play a key role in their acceptance and success. This research looks at a specific case of IS implementation and the role influence behaviors played in the successfulness of the system. This research is a case study of the Air Force Institute of Technology's (AFIT) implementation of an academic support system called my.afit.edu. Interviews and documentation gathered from key parties involved in the implementation provided …


Value-Focused Thinking In The Presence Of Weight Ambiguity: A Solution Technique Using Monte Carlo Simulation, Timothy W. Porter Mar 2004

Value-Focused Thinking In The Presence Of Weight Ambiguity: A Solution Technique Using Monte Carlo Simulation, Timothy W. Porter

Theses and Dissertations

When a Decision Maker is asked to provide his or her preferences, the response represents a snapshot in time. While their preference structure elicited at any given moment may represent their revealed preferences at that point in time, it may change over time. These changing preferences over time represent ambiguity in the decision maker's preferences. Other sources of ambiguity may exist. One weakness of many decision analysis techniques today is the inability to incorporate ambiguity into the basic decision model. The existence of the problem has been known and commented on for many years. This research addresses that problem. It …


Identifying The Benefits Of Knowledge Management In The Department Of Defense: A Delphi Study, David P. Sasser Mar 2004

Identifying The Benefits Of Knowledge Management In The Department Of Defense: A Delphi Study, David P. Sasser

Theses and Dissertations

Knowledge Management (KM) has been identified as one of several enablers of the current Transformation effort in the Department of Defense (DoD). Knowledge management is "the attempt to recognize what is essentially a human asset buried in the minds of individuals, and leverage it into an organizational asset that can be accessed and used by a broader set of individuals on whose decisions the firm depends" (Davenport & Prusak, 1998). The ultimate goal of KM is to take advantage of this knowledge asset in order to provide some level of benefit to the organization (Davenport & Prusak, 1998; Nonaka, 1996). …


A Demand Side Requirements Model To Forecast C-17 Mobility Aircraft Availability, Joseph R. Huscroft Jr. Mar 2004

A Demand Side Requirements Model To Forecast C-17 Mobility Aircraft Availability, Joseph R. Huscroft Jr.

Theses and Dissertations

Current aircraft forecasting methods of the Air Mobility Command (AMC) Directorate of Logistics are reliant on the experience of personnel and lead to after the fact, labor-intensive analysis. These deficiencies led AMC to the development of a Mobility Aircraft Availability Forecasting (MAAF) model. The purpose of the MAAF model is threefold: predict aircraft availability in order to provide the Tanker Airlift Control Center (TACC) with a forecast of aircraft that will be available for AMC mission requirements, provide what if capabilities that analyze the effects of tasking and policy changes, and to provide foresight into problems associated with aircraft availability …


Analyzing Differences Between Public And Private Sector Information Resource Management: Chief Information Officer Challenges And Critical Technologies, Scott M. Mitchell Mar 2003

Analyzing Differences Between Public And Private Sector Information Resource Management: Chief Information Officer Challenges And Critical Technologies, Scott M. Mitchell

Theses and Dissertations

The office of the Chief Information Officer is still new within public sector organizations. Further, the office of the CIO was hastily created by Federal laws that provide only broad direction for its implementation and practice while at the same time limiting each office's power and reach within Federal agencies. Presently, because of broadly defined scope and the newness of the office in the public sector, Federal CIOs now face many challenges and critical technologies in managing their agency's information resources. Private sector organizations have a valuable knowledge base from their CIO office implementation efforts and subsequent operations. This private …


The Effects Of Technology Turnover On Workplace Productivity Perceptions, Robert W. Povlich Jr. Mar 2003

The Effects Of Technology Turnover On Workplace Productivity Perceptions, Robert W. Povlich Jr.

Theses and Dissertations

The productivity paradox is a theory that suggests that investments in Information Technology (IT) do not necessarily lead to associated gains in the productivity of the organization (Malakoff 2000; Hitt and Brynjolfsson, 1996). This perception leads practitioners to question if acquiring new IT systems for the sake of having the latest technology will make their organization any more productive (Liebmann, 1996). Understanding the problem that is facing the practitioners, this research was undertaken to attempt to answer some of the underlying questions relating to the perceptions held about the relationship between IT expenditures and workplace productivity with respect to Air …


Information Sharing And Interoperability In Law Enforcement: An Investigation Of Federal Criminal Justice Information Systems Use By State/Local Law Enforcement Organizations, David R. Dethlefs Mar 2003

Information Sharing And Interoperability In Law Enforcement: An Investigation Of Federal Criminal Justice Information Systems Use By State/Local Law Enforcement Organizations, David R. Dethlefs

Theses and Dissertations

This thesis investigates the frequency of use and perceptions of usefulness of federal criminal justice information systems among state and local law enforcement personnel and certain IS environmental factors that affect usage. The study is predicated by a demonstrated need for increased information sharing, interoperability, and collaboration among the three tiers of law enforcement as public safety threats within U.S. borders increase in complexity; e.g., the Murrah Federal Building bombing, Columbine High School shooting, 9/11 terrorist attacks, and D.C. sniper case. The results of this research indicate high usage and perceived usefulness of the National Crime Information Center Network (NCIC …


Visualization Of Career-Related Computer-Mediated Communication For Increased Knowledge Management, Marc A. Grayson Mar 2003

Visualization Of Career-Related Computer-Mediated Communication For Increased Knowledge Management, Marc A. Grayson

Theses and Dissertations

Retention and retrieval of organizational memory has been the concentration of many conceptualized models of an organizational memory information system (OMIS). This thesis presents an extended view for system development of an OMIS from a knowledge management perspective. The United States Air Force maintains various career-related mailing lists (listservs) for information technology (IT) specialists sponsored by the Air Force Communications Agency (AFCA). AFCA has realized the importance of monitoring the communication for patterns in content and behavior. This thesis details an experimental study, which includes a repository of computer-mediated communication (CMC) of IT specialists, analyzed by software created for this …


Incorporating Organizational Culture Into A Decision Framework For Identifying And Selecting Knowledge Management Projects, Jeffrey A. Phillips Mar 2003

Incorporating Organizational Culture Into A Decision Framework For Identifying And Selecting Knowledge Management Projects, Jeffrey A. Phillips

Theses and Dissertations

Knowledge management is an emerging business practice throughout commercial industry and is becoming more recognized as a valuable concept in the Department of Defense and the Federal government. In March 2001, Captain William Bower completed a research effort that proposed a framework model for guiding the identification and selection of knowledge management initiatives within the Air Force. The members of the Delphi committee that participated in the original research to develop the decision framework recommended that organizational culture be more emphasized. Therefore, this research effort evaluated the decision framework proposed by Captain Bower and adapted the framework by including organizational …


A Decision Support System For Effective Scheduling In An F-16 Pilot Training Squadron, Davut Aslan Mar 2003

A Decision Support System For Effective Scheduling In An F-16 Pilot Training Squadron, Davut Aslan

Theses and Dissertations

Scheduling of flights for a flight training squadron involves the coordination of time and resources in a dynamic environment. The generation of a daily flight schedule (DFS) requires the proper coordination of resources within established time windows. This research provides a decision support tool to assist in the generation of the DFS. Three different priority rules are investigated for determining an initial ordering of flights and a shifting bottleneck heuristic is used to establish a candidate DFS. A user interface allows a scheduler to interact with the decision support tool during the DFS generation process. Furthermore, the decision support tool …


An Exploratory Study Of The Air Force's Technical It Infrastructure Flexibility, Yashua W. Gustafson Mar 2002

An Exploratory Study Of The Air Force's Technical It Infrastructure Flexibility, Yashua W. Gustafson

Theses and Dissertations

Over the past decade, a considerable amount of attention has been given to federal legislation in making the federal government operate more efficiently and effectively by concentrating on Information Resource Management and Information Technology. In 1996, the Clinger-Cohen Act (CCA) was passed, creating the role of Chief Information Officer (CIO) in each agency of the Federal Government. This study assesses the impacts of the CCA on the USAF, with an emphasis on the Federal CIO Council Core Competencies. Given that this law and supporting policies have been in place for nearly six year, it would be valuable to assess USAF …


An Investigation Of Environmental Factors That Influence Knowledge Transfer In The Air Force, Darin A. Ladd Mar 2002

An Investigation Of Environmental Factors That Influence Knowledge Transfer In The Air Force, Darin A. Ladd

Theses and Dissertations

The Air Force presently spends more than $4.9 billion annually on information technology (IT). However, the IT infrastructure has been identified as inappropriate for supporting the Air Force mission. To improve this situation the Air Force has identified infrastructure flexibility as key to future success. To find the level of flexibility, this study measured the perception of Air Force communications, computer, and information career field members (33SX and 3COX2 career fields) on the level of IT infrastructure modularity (data modularity and application modularity) and integration (platform compatibility and network connectivity). This thesis looked at two constructs that indicate IT infrastructure …


Analyzing Differences Between Public And Private Sector Information Resource Management: Chief Information Officer Challenges And Critical Technologies, Scott M. Mitchell Feb 2002

Analyzing Differences Between Public And Private Sector Information Resource Management: Chief Information Officer Challenges And Critical Technologies, Scott M. Mitchell

Theses and Dissertations

The United States Air Force (AF) has experienced a downward trend in retention of information systems (IS) workers over the past five years. This research draws on the employee turnover model proposed by Mobley et al. (1979) and the work of Schein (1987) to measure the career anchors, job satisfaction, and turnover intention of AF IS workers to determine if those whose job type and career anchor match report higher satisfaction and lower turnover intention than those with a mismatch. A portion of the AF IS workforce (AFSCs 3C0X1, 3C0X2, and 3C2X1; N = 10,133) was surveyed through an online …


Knowledge Management In The Cost Analysis Knowledge Domain: Generating, Organizing, And Developing Knowledge For Crosschecking Cost Estimates, Ryan J. Rueve Mar 2001

Knowledge Management In The Cost Analysis Knowledge Domain: Generating, Organizing, And Developing Knowledge For Crosschecking Cost Estimates, Ryan J. Rueve

Theses and Dissertations

Two problems the Aeronautical Systems Center's Acquisition Cost Division (ASC/FMC) is encountering with its Life Cycle Cost/Lean Process Initiative (LCC/LPI) efforts are (Marshall and Seibel. 2000): (1) a high proportion of inexperienced to experienced cost analysts which makes access to valuable expertise limited, and (2) knowledge loss due to turnover of experienced cost analysts. To address these problems, this thesis presents a four-step tailored methodology to identity tasks or processes important to the functioning of an organization, capture knowledge from experts pertaining to those tasks (generate content), convert that knowledge into a flowchart (organize content), and have experts critique the …


The Influence Of Framing Effects On Perceived Ease Of Use, Perceived Usefulness, And Behavioral Intention In Information Technology Systems, Jon C. Autrey Mar 2001

The Influence Of Framing Effects On Perceived Ease Of Use, Perceived Usefulness, And Behavioral Intention In Information Technology Systems, Jon C. Autrey

Theses and Dissertations

Every year the Department of Defense spends millions of dollars on the purchase of new computer equipment. There is some question as to the necessity of the amount of this spending. This thesis looks at the use of information framing to influence users' perceptions of information technology using the Technology Acceptance Model (TAM). TAM does this hy measuring users' perceived ease of use, perceived usefulness, and behavioral intention toward a computer. An experiment was conducted by framing information about the technology level of two computers. Users' perceptions about using those systems were then collected using the TAM construct measuring instruments. …


An Evaluation Of Information Technology (It) Outsourcing Determinants Within The Department Of Defense (Dod), Alexander J. Barelka Mar 2001

An Evaluation Of Information Technology (It) Outsourcing Determinants Within The Department Of Defense (Dod), Alexander J. Barelka

Theses and Dissertations

Each year the Department of Defense (DoD) spends billions of dollars on information technology (IT) outsourcing. However, little formal or academic guidance has appeared that explains how, why, or even when this occurs. This study presents and evaluates several determinants that may impact a decision to outsource information technology systems in the Department of Defense. It begins with the development of a conceptual model, which was created using semi-structured interviews and an extensive literature search. This model was then matured into an analytic version by using the Delphi method, which is an accepted methodology to use when insufficient or no …


Development Of A Decision Framework For Knowledge Management Projects, William D. Bower Mar 2001

Development Of A Decision Framework For Knowledge Management Projects, William D. Bower

Theses and Dissertations

Air Force resources are being committed to fund, implement, and support organizational knowledge management initiatives without any overarching Air Force Knowledge Vision or Knowledge Strategy to guide these efforts. The purpose of this research is to provide a framework model and framework implementation process that can be used to guide the identification, selection, and eventual implementation of Air Force knowledge management projects. An initial Literature Review was conducted and the findings were used to develop a framework model to guide the identification and selection of appropriate knowledge management initiatives that are consistent with organizational strategy and strategic objectives. Next, a …


An Examination Of Information Technology Valuation Models For The Air Force, Todd A. Peachey Sep 1998

An Examination Of Information Technology Valuation Models For The Air Force, Todd A. Peachey

Theses and Dissertations

Information technology investment has become a significant part of the Department of Defense's budget. The Information Technology Management Reform Act requires that government quantitatively evaluate future information technology investments. Quantitative evaluation of IT investments present special problems for agencies that do not generate incoming cash flows. This thesis is designed to examine models that are currently being used in the public and private sector of the economy to evaluate Information Technology investments to learn which ones might serve the needs of the United States Air Force. The methodology is an exploratory study based on Criterion based Congruence Analysis. This technique …


Technology Acceptance: A Fusion Of Human-Computer Interaction And Management Information Systems Constructs, Patrick W. Wright Sep 1998

Technology Acceptance: A Fusion Of Human-Computer Interaction And Management Information Systems Constructs, Patrick W. Wright

Theses and Dissertations

In recent years, information technology has advanced at a pace that few would have anticipated. It has been estimated that the computing power of the modem desktop computer has been increasing at the rate of 1000% per decade. In combination with the development of personal computers, the advent of networks and the world wide web provide unprecedented access to information and computing power. However, the problem of developing useful user interfaces remains a problem. In many military and commercial settings, the increased computing power offered by current information technology remains unexploited because of user interfaces that are difficult to use. …


Computer-Based Decision Support System Use In Contracting's Source Selection Process, Matthew L. Decker Sep 1998

Computer-Based Decision Support System Use In Contracting's Source Selection Process, Matthew L. Decker

Theses and Dissertations

This thesis examines the use of decision support system (DSS) technology within the U.S. Air Force's contracting source selection process. DSS technology has been shown to be an effective aid to complex decision processes such as source selection decisions and the possible effects of utilizing this technology are the focus of this study. Conclusions drawn from this thesis may guide the contracting community to readdress the possibility of implementing DSS technology within the source selection process. This study evaluated statistical data from a previous experiment to determine the effect of DSS use on time, confidence, and decision quality. This study …


A Model To Forecast Civilian Personnel Inventory For The National Security Agency, Stephen G. Hoffman Mar 1998

A Model To Forecast Civilian Personnel Inventory For The National Security Agency, Stephen G. Hoffman

Theses and Dissertations

The purpose of this thesis is to develop a model to forecast civilian personnel inventory for the National Security Agency (NSA). Accurate prediction of personnel inventories will help the NSA with issues ranging from hiring, promotion, and ethnic/gender diversity to the development of cost-effective force reduction programs. The model must be capable of producing multiple-year forecasts of the NSA's civilian force structure with a minimum fidelity level that allows for break-out by years-of-service, career field, and grade. Historical data will be utilized to estimate logistic regression parameters that will compose the internal workings of the model. The JMP statistical software …


The One With The Most Information Wins? The Quest For Information Superiority, Stacy M. Clements Dec 1997

The One With The Most Information Wins? The Quest For Information Superiority, Stacy M. Clements

Theses and Dissertations

The escalation of interest in information as a corporate resource is reflected in the military's quest for information superiority. A volume of directives, articles, and doctrine is appearing to meet the unique challenges presented by information as a resource. Discussions of how to achieve information superiority have given rise to investigations of such related concepts as information warfare and information operations, with associated taxonomies and ideas of how to use information capabilities for attack and defense. This thesis examines information superiority and the related concepts, and examines current information technology initiatives in order to discern the characteristics which can aid …


Get Your Hands Out Of My Drawers: A Survey Of Information Ownership And Stewardship At The Air Force Institute Of Technology, Keith E. Kolekofski Jr. Dec 1997

Get Your Hands Out Of My Drawers: A Survey Of Information Ownership And Stewardship At The Air Force Institute Of Technology, Keith E. Kolekofski Jr.

Theses and Dissertations

Despite beliefs in the benefits of good Information Resources Management (IRM) practices, executives still find their organizations plagued by outdated, inconsistent, and unavailable information. This information is often stored in disparate, standalone systems spread throughout the business. The Air Force Institute of Technology (AFIT) fails to reap the synergistic benefits of shared information despite its bounty of information systems and proclamations for IRM principles. Previous researcher postulated that this disconnect may be explained, in part, by an ownership attitude at the functional level. Empirical evidence gathered from a survey of AFIT's members failed to support Plant's hypothesis. Exploratory factor analysis …


Information Resource Management: An Analysis Of The Critical Skills, Training Sources, And Training Adequacy As Perceived By Air Force Communications And Information Officers, Donald A. Schmidt Dec 1997

Information Resource Management: An Analysis Of The Critical Skills, Training Sources, And Training Adequacy As Perceived By Air Force Communications And Information Officers, Donald A. Schmidt

Theses and Dissertations

This study explores what Information Resource Management (IRM) skills are required as perceived by the Air Force officers performing IRM duties. The following questions set the stage for this research: (1) What does current literature say about the required skills needed for IRM professionals? (2) What IRM skills do officers in the field perceive as important to the IRM mission? (3) What is the primary source of any IRM training received by the officers? (4) How adequate was this training, if any? The results suggest that Air Force officers have a grasp of IRM concepts and know what skills are …