Business Commons^™

Outline For Talk To Delta One Group, C. William Pollard

C. William Pollard Papers

This document served as an outline of a speech Pollard gave to ServiceMaster's Delta One Group in which he discussed the relationship between change and leadership.

“If You Don’T Hear From Me You Know You Are Doing Fine”: The Effects Of Management Nonresponse To Employee Performance, Timothy R. Hinkin, Chester A. Schriesheim

Timothy R. Hinkin

A study of 243 employees of two different hospitality organizations compared the effects of managers’ giving feedback with no comments at all (favorable or unfavorable). The study found that feedback, formally known as contingent reinforcement, improves performance even when that feedback involves negative or corrective comments. Echoing previous studies, this research found a positive relationship between contingent rewards and workers’ effectiveness and satisfaction. Moreover, contingent punishment also had a small positive relationship with effectiveness and satisfaction. Going beyond previous work, however, this study found that managers’ omission of any commentary on good performance has a direct, albeit moderate, negative relationship …

Transformational Leaders In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin

Timothy R. Hinkin

The classic metaphor of the manager as one who fights fires may need to be replaced by that of one who focuses on fire prevention.

Becoming A Leader In The Hospitality Industry, Timothy R. Hinkin

Timothy R. Hinkin

[Excerpt] Leadership has been defined in many ways, but the essence of leadership involves influencing people toward a desired objective. Leaders do not push followers—they pull them. While management is often concerned about stability, efficiency, and control, leadership is focusing on innovation, adaptation, and employee development. Management focuses on coping with the day to day, while a true leader is looking into the future. A manager can develop a brilliant marketing campaign, create an innovative strategy for growth, and design the most efficient work processes, but if the followers don't engage effectively in the implementation of these initiatives, these efforts …

Become A Future-Focused Leader: Use Three Megatrends To Grow Your Rural Business, Connie Reimers-Hild, Alyssa Dye

Community Vitality Initiative Collections

No one can predict the future; however, rural entrepreneurs and business owners can use a future-focused leadership approach, which includes examining megatrends, to shape the future of their businesses. Megatrends are global shifts that influence society, the economy and the environment. This article discusses three megatrends shaping the future of rural businesses:

1) The Rise of the #GigEconomy

2) Living with Purpose and Meaning

3) The Decentralized Marketplace

The article also provides coaching tips for rural entrepreneurs on how to use megatrends to grow their businesses.

While many companies are struggling to keep up with the rapid rate of change, …

Business Women In The Middle East And North Africa: Barriers And Opportunities, Amanda L. Wolf

Senior Honors Theses

The Middle East and North Africa (MENA) region is a difficult business environment for women. Before deciding to join the MENA workforce, a woman must take into account barriers related to religious beliefs, oil booms, personal connections, and access to financing. She must also consider economic indicators of the region, some of which include GDP, population, and economic freedom. This paper focuses on female nationals and expatriates and provides information regarding the following: commonalities shared among nationals, definitions of nationals’ success, expatriate motivations, expatriate relational considerations, and an expatriate’s potential to succeed. The conclusion gives stories of Arab women in …

Barriers To International Business, Chris D. Bellamy

Dr. Chris D. Bellamy

There are many barriers that companies face when attempting to expand operations on a global scale. This paper identifies four barriers businesses must overcome, and the strategies they can deploy to overcome these barriers. The author justifies support for these strategies with current research for each barrier. The paper also identifies and applies current research which document the strategic impact for the four barriers.

The Global Marketplace, C. William Pollard

C. William Pollard Papers

This document serves as an outline for a speech Pollard gave at Fuller Theological Seminary's De Free Leadership Center (Pasadena, CA). It indicates that the speech centered around three themes: globalization, vocation, and leadership.

Innovation And Leadership: When Does Cmo Leadership Improve Performance From Innovation?, Adam J. Bock, Andreas B. Eisengenrich, Dmitry Sharapov, Gerard George

Research Collection Lee Kong Chian School Of Business

Ensuring that organizational innovation generates value increasingly requires effective marketing management. Prior studies, however, report conflicting effects of chief marketing officer (CMO) leadership on how well the firm exploits innovation. These inconsistencies may be associated with firm-level innovation effort, customer focus, and industry type. We analyze archival data from 587 interviews with global CEOs to explain the effect of CMO leadership on outcomes of organizational innovation. CMO leadership of the firm's primary innovation mode is positively associated with product-market innovation effort but not marginal revenue from innovation. CMO leadership also moderates the relationship between customer focus and innovation revenue. Predictive …

Work Groups And Teams In Organizations: Review Update, Steve W. J. Kozlowski, Bradford S. Bell

Bradford S Bell

This review chapter examines the literature on work team effectiveness. To begin, we consider their nature, define them, and identify four critical conceptual issues—context, workflow, levels, and time—that serve as review themes and discuss the multitude of forms that teams may assume. We then shift attention to the heart of the review, examining key aspects of the creation, development, operation, and management of work teams. To accomplish objectives of breadth and integration, we adopt a lifecycle perspective to organize the review. Topics involved in the team lifecycle include: (1) team composition; (2) team formation, socialization, and development; (3) …

Interpersonal Leadership: The Role Of Perceived Motivation For Self-Disclosure And Self-Disclosure Appropriateness In Employee Affect For Supervisor, Caleb Barrett Malik

Theses and Dissertations

Previous research has strongly supported the importance of supervisor leadership style in employee satisfaction and productivity in the workplace. Although the use of referent power is a key factor in successful leadership, little research has been conducted to identify specific communicative behaviors that enable a supervisor to establish a referent power base. Given that positive affect, specifically liking, is the basis for the enactment of referent power, this study examines the relationship between a supervisor's self-disclosure behavior and the extent to which an employee likes his or her supervisor. A sample of working professionals (N=168) was surveyed and asked to …

The Bigman Metaphor For Entrepreneurship: A "Library Tale" With Morals On Alternatives For Further Research, Alex Stewart

Alex Stewart

Melanesian Bigmanship (a meritocratic, enacted career of political-economic leadership) is recounted as an anthropological metaphor for entrepreneurship. This “library tale” has two purposes. The first is a demonstration of conceptual uses of ethnographies for developing grounded theory. Propositions are generated on entrepreneurial orientations and opportunity structures. Opportunities are seen to arise in the creation of linkages between spheres of exchange, or fields in which an object exchanges at different values. Entrepreneurial tactics, such as converting between spheres, call for skills in informal planning, astute use of timing, and networking. These “tactical” skills coexist with “moral” skills, in persuasiveness, the manipulation …

What's In Your Leadership Toolbox?, Barbara M. Tarasovich, Bridget M. Lyons

WCBT Faculty Publications

Senior finance executives play a pivotal role in achieving corporate strategic vision, fostering growth, and enhancing return on invested capital. But their role is becoming more and more complex. In addition to traditional functions, they and their finance teams must now do financial modeling, integrate data analytics, handle strategies for cyber security and complicated risk management, and more. To find out what capabilities must today's financial leaders have to be successful, the authors interviewed CFOs and human resources (HR) executives and identified the key required competencies. They identified six competencies frequently named by finance and HR executives that they believe …

Lean In: Women, Work, And The Will To Lead, Amanda Blanco

Journal of Financial Therapy

Lean In: Women, Work, and the Will to Lead is a self-proclaimed “sort of feminist manifesto” written to empower women and men. Sandberg gives insight into how to overcome and help others overcome the internal and external obstacles that may hinder success. This book is recommended for women in the financial services field, as women are underrepresented in certain segments of financial services.

The Soul Of Our Work (Speech), C. William Pollard

C. William Pollard Papers

In this edited version of a speech delivered at the Faith at Work Summit, Pollard speaks of how Christians can be "ambassadors for Christ" in their work by adopting people-focused leadership strategies.

Most Admired Leader/Most Admired Follower, Susan D. Baker, Erica L. Anthony, Susan A. Stites-Doe

Organization Management Journal

In introducing concepts of leadership and followership to students, this experiential exercise highlights qualities associated with the leader and follower roles. Various learning objectives guide the development of the exercise. They focus on identification of behavioral qualities possessed by both leaders and followers and on the importance of the leader-follower relationship to the organization’s achievement of goals. Theoretical underpinnings are stressed throughout. In the exercise, students individually develop a list of characteristics associated with their own most admired leader or follower and then share their lists in small groups. In plenary discussion, groups share all characteristics identified, and the instructor …

Review Of 'The Dark Side Of Transformational Leadership' By Dennis Tourish, Vaughan S. Roberts

Vaughan S Roberts

Enhancing The Cohesiveness Of A Cognitive Diverse Team: The Role Of Leadership, Upatham Atiwate

Human Resource Development Theses and Dissertations

Researchers have been interested in the concepts of leadership, cognitive diversity, and team cohesiveness and much research has been done in these areas separately. The uniformity of the topics is still lacking in terms of the relationship among these variables. This research set out to explore the relationship between cognitive diversity and team cohesiveness as it was enhanced by the different leadership characteristic traits. These leadership characteristic traits consisted of charisma, individualism, and empowerment. The multiple regression analysis method was used to study the relationship among these variables. Based upon data collected from a sample of 1,015 participants in six …

Leaders And Leadership: A Corpus-Based Approach For Evaluating The Evolution Of Leadership, William S. Lightfoot, Mounir Kehal

Communications of the IIMA

Much has been written about leaders and leadership, managers and management. The terms are often used interchangeably, (see http://thesaurus.reference.com). With rapid changes in technology, and the spread of capitalism, networks which use English as the common language are flourishing. Many authors have written about the affects this has had on management and leadership and the differences between the two. This paper reviews common definitions of leadership, explores some of the key concepts associated with the transition from the industrial to the information age, and the evolution of the terminology of leadership, and then reviews the results of a preliminary research …

Teamskills And Community Development Toolkit: Activities And Exercises To Build High Performance Teams Engaging In High Impact Local Community Development Projects, Martha A. Reavley, Martha A. Reavley

Odette School of Business Publications

This open source toolkit has proven effective at building high performance teams and creating rewarding and impactful community engagement and development experiences for student teams. The text book has been used effectively with over 200 teams.

Interview With Barry C, Black : Reflections On Calling, Barry C. Black, Shirley Freed, Christon Arthur

Journal of Applied Christian Leadership

"[L]eadership is the mobilization of people toward shared objectives, by using your influence. and that was what I had the privilege of doing, by continuing to teach my Bible studies to the senators, continuing to have my interaction in the prayer breakfast each week, and praying each morning. I had the privilege of literally framing the day. the first comments that are uttered each day in that chamber come from the mouth of the chaplain. So that’s influence. and that’s what leadership is all about."

Leadership And The Art Of Struggle: How Great Leaders Grow Through Challenge And Advertsity, Iosef Salajan

Journal of Applied Christian Leadership

"Snyder not only describes the art of struggle, but also shows how it works a positive change in the life of real characters. From a psychological standpoint, this has a powerful humanizing impact on the reader. It reinforces the indisputable truth that, no matter how famous, a leader is still a human. as George states in his foreword, “only in acknowledging our own flaws and vulnerabilities can we become authentic leaders who empower people to perform to the best of their abilities” (p. x)."

Distinguishing Leadership Of Information Assurance Teams, Bamidele Adetokunbo Bankole

Walden Dissertations and Doctoral Studies

Information assurance (IA) projects are essential components of the information technology industry and often fail due to budget overruns, missed deadlines, and lack of performance by the project teams. The purpose of this phenomenological study was to explore the strategies necessary to improve IA project team performance. Lewin's situational leadership theory was used as the conceptual framework for this study. Interviews were conducted with 20 IA professionals located in the Washington, DC Metropolitan area. The data were transcribed, coded, and clustered for the identification of common patterns based on the Moustakas' modified van Kaam analysis. The major themes that emerged …

Leadership And Conflict Resolution On The Production Line, Patricia I. Fusch Ph.D., Gene E. Fusch Ph.D.

International Journal of Applied Management and Technology

Conflict between coworkers on the production line can be expensive as well as time consuming for companies. The business problem investigated in the study is the inability of supervisors on the production line to resolve conflict in nonunion companies, which, consequently, may lead to a drop in organizational productivity. Behaviors impacting shop floor productivity and performance were detected through miniethnographic and descriptive case study qualitative research methods through research of the production line leadership in a global company that manufactures kitchen and fireplace accessories. Results obtained from themes demonstrated that the production supervisor had some leader–member exchange leader characteristics including …

Department Chairs As Leaders: A Model Of Social Intelligence And Creative Performance In A State University, Afzal Rahim, Ismail Civelek, Feng Helen Liang

Management Faculty Publications

This study presents a structural equations model that represents relationships between department chairs’ social intelligence (SI) and their creative performance (CP) at a public university in the United States. SI was defined as the ability to be aware of relevant social situations, to manage situational challenges effectively, to understand others’ concerns and feelings, and to build and maintain positive relationships in social settings. Four components of SI were examined: situational awareness, situational response, cognitive empathy, and social skills. The model was tested with questionnaire data from 406 faculty members belonging to 43 departments in a state university. The data analyses …

Ryanair Holdings, Nicole Blake Tran, Jamie Perkinson, Caron Sinnenberg, Lionel Tarcia, Jeffrey S. Harrison

Robins Case Network

The crass Irish CEO of Ryanair presides over a modern miracle. Ryanair, with its ridiculously low prices and poor reputation for service, has become one of Europe’s largest and most successful airlines. Employees pay for their own training, flights are cancelled if they won’t be full enough to be profitable, and the concept of “no frills” is heartily embraced. However, some new competitors have come on the scene, and Ryanair may be forced to improve its service and reputation to keep up.

Taking A Transformative Leadership Approach To Stakeholder Trust, Christopher Roszak

Walden Dissertations and Doctoral Studies

Business leaders struggle with the application of appropriate leadership models to retain stakeholder trust. The purpose of this phenomenological study was to explore the lived experiences of mortgage and investment leaders and stakeholders on applying various leadership models to restore stakeholder trust. Stakeholder and stewardship theories formed the conceptual framework of this study. A purposive sample of 20 stakeholders from the investments and mortgage industry in central Colorado participated in semistructured interviews. The research questions were on a leader's application of various leadership traits to restore stakeholder trust. Six themes emerged following coding and reduction using a modified van Kaam …

Transformational Leadership Principles Within Small Businesses, Tiffany Suzanne Mckinnon-Russell

Walden Dissertations and Doctoral Studies

Small businesses in the United States experience a high rate of failure. The purpose of this phenomenological study was to identify and explore consistent strategies small business owners in Harrisburg, Pennsylvania used to lead successful companies. Transformational leadership theory formed the conceptual framework for this study. A mixed purposive sample of 20 small business owners participated in semistructured face- to-face and telephone interviews. Each of the participants possessed a minimum of 3 years of successful business operation and employed fewer than 500 individuals. Using Moustakas' modified van Kaam analyses, 6 main themes emerged: characteristics and experiences, leadership behaviors, managing operations, …

Exploring Antecedents To Work Engagement And Psychological Well-Being Within A Canadian Provincial Ministry, Kris Ellis

Walden Dissertations and Doctoral Studies

A gap exists in organizational development strategies on why some individuals remain disengaged with their work. This study addressed whether a combination of specific contextual factors could support individuals, teams, and leaders to demonstrate the attitudes and behaviors consistent with work engagement. The theoretical frameworks of social constructivism, the conceptual framework of symbolic interactionism, and a hermeneutic inquiry approach were used to address how individual psychological traits/abilities of employees support work engagement. Nineteen employees of a Canadian provincial government ministry completed an engagement survey, MSCEIT, MBTI, and SDI assessments. They also participated in focus groups. Survey results showed high engagement …

The Perceptions Of Managers Relating To Subordinate Productivity In Virtual Work Arrangements, Frank Melvin

Walden Dissertations and Doctoral Studies

Some managers tend to resist virtual work and find it challenging to manage the productivity of subordinates working virtually. This phenomenological study examined managers' perceptions of subordinate productivity in virtual work arrangements. Adaptive structuration theory and McGregor's X and Y theory guided this study. The primary research questions focused on the managers' perceptions of worker productivity in virtual work arrangements and the related challenges. Data collection included semistructured interviews with 40 business managers responsible for overseeing the productivity of virtual workers. The study was conducted in the Atlanta, Georgia metropolitan area. Utilizing the Stevick'Colaizzi'Keen method of data analysis, 3 primary …