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Full-Text Articles in Business

The Case For Coaching As An Approach To Addressing Challenges In Doctoral Supervision, Grace Mccarthy Jul 2013

The Case For Coaching As An Approach To Addressing Challenges In Doctoral Supervision, Grace Mccarthy

Grace McCarthy

This paper identifies key challenges of doctoral supervision, particularly relating to completion and to developing autonomy and quality of thinking in doctoral candidates. The paper then explores how coaching might be used to address such challenges, with practical examples of coaching conversations.


The Case Study Methodology In Place Management Research And Practice, Gregory Kerr, Gary Noble, John Glynn Feb 2013

The Case Study Methodology In Place Management Research And Practice, Gregory Kerr, Gary Noble, John Glynn

John J Glynn

Purpose: The purpose of this paper is to assist those in the relatively new field of place management to undertake sound and appropriate research for which there is a current need. Approach: This paper identifies and provides an interpretation of key terms associated with research in the social and behavioural sciences and then recommends the case study methodology as being appropriate for research in place management. Findings: Based on a review of the literature this paper offers a viewpoint about the meaning and application of the terms ‘methodology’, ‘methods,’ ‘ways’, ‘strategies’ and ‘approaches’ when they are applied to research. Research …


Customer Satisfaction Measurement For State Owned Banks In Least Developed Countries- A Case Of Bangladesh, Muhammad Khondaker, Monir Mir Feb 2013

Customer Satisfaction Measurement For State Owned Banks In Least Developed Countries- A Case Of Bangladesh, Muhammad Khondaker, Monir Mir

Muhammad S Khondaker

Customer Satisfaction has become an important dimension for performance measurement particularly for banking and finance industry. As most banks and finance organizations offer similar products and services, improving customer satisfaction and loyalty is the most important factor in maintaining as well as increasing market share for these organizations. Customer satisfaction is grossly neglected area for performance measurement in most Least Developed Countries (LDCs) including Bangladesh. Like most LDCs, Bangladesh is also facing external pressures from IMF, World Bank, ADB etc for reforming incompetent financial sector. The purpose of the paper is to identify the factors that affect and explain customer …