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Full-Text Articles in Business
Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson
Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson
Antioch University Dissertations & Theses
In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers’ work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the …
Effects Of Employee Personality On The Relationships Between Experienced Incivility, Emotional Exhaustion, And Perpetrated Incivility, Jennifer L. Welbourne, Gerardo A. Miranda, Ashwini Gangadharan
Effects Of Employee Personality On The Relationships Between Experienced Incivility, Emotional Exhaustion, And Perpetrated Incivility, Jennifer L. Welbourne, Gerardo A. Miranda, Ashwini Gangadharan
Management Faculty Publications and Presentations
Workplace incivility refers to low-intensity negative behaviors that violate workplace norms of respect. Incivility is known to be a type of stressor in the workplace, with recent research drawing attention to how it may differentially affect employees with varying personality traits. Drawing from a stressor–strain theoretical framework, we examined the moderating effects of four of the Big Five personality traits (agreeableness, conscientiousness, neuroticism, and extraversion) on the relationship between individuals’ experienced incivility and their subsequent emotional exhaustion and perpetrated incivility toward others in the organization. Results from a 2-wave survey of 252 working adults indicate that personality traits moderated the …
Role Stress, Emotional Exhaustion, And Job Satisfaction In The Hotel Industry: The Moderating Role Of Supervisory Support, Osman M. Karatepe
Role Stress, Emotional Exhaustion, And Job Satisfaction In The Hotel Industry: The Moderating Role Of Supervisory Support, Osman M. Karatepe
Hospitality Review
The purpose of this study is to investigate supervisory support as a moderator of the effects of role conflict and role ambiguity on emotional exhaustion and job satisfaction. This study also examines the moderating role of supervisory support on the relationship between emotional exhaustion and job satisfaction. Data were collected from a sample of frontline hotel employees in Northern Cyprus. The aforementioned relationships were tested based on hierarchical multiple regression analysis. The results demonstrate that supervisory support mitigates the impact of role conflict on emotional exhaustion and further reveal that supervisory support reduces the effect of emotional exhaustion on job …