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Correlates Of Job Satisfaction Among Bank Employees In Nigeria, Nosayaba Ernest Oumwense Jan 2018

Correlates Of Job Satisfaction Among Bank Employees In Nigeria, Nosayaba Ernest Oumwense

Walden Dissertations and Doctoral Studies

Job dissatisfaction among bank employees may adversely influence the financial performance of banks due to employee turnover, decreased productivity, poor service quality, decreased customer satisfaction, and negative employee attitudes in the workplace. The purpose of this correlational study was to examine how work on the present job, pay, opportunities for promotion, supervision, and coworker relationships predict job satisfaction among bank employees in Nigeria. The population of the study was 167 bank employees in 3 commercial banks in Nigeria. The 2-factor theory (TFT) served as the theoretical foundation in this study. Data collection was through a survey instrument called the job …


The Effects Of Behavioral Determinants And Sociodemographic Factors On Homeowners' Intent To Conserve Energy, Sallieu M. Jalloh Jan 2018

The Effects Of Behavioral Determinants And Sociodemographic Factors On Homeowners' Intent To Conserve Energy, Sallieu M. Jalloh

Walden Dissertations and Doctoral Studies

Greenhouse gas emissions are caused, in part, by human activities. However, consumers may assume that the burden of environmental problems, such as carbon emissions reduction through sustainable energy practices, should be borne by the entire society. The purpose of this cross-sectional study was to test whether behavioral determinants and demographic factors could influence homeowners' intent to conserve energy. Empirical data were collected from 436 sampled homeowners in the Northeast region of the United States using an online survey questionnaire. The survey instrument was adapted from Ajzen's theory of planned behavior instrument. Variables aligned with the theory of planned behavior, alongside …


Project Manager Strategies To Improve The Delivery Of Construction Projects, Luis Gaspar Crespo Jan 2018

Project Manager Strategies To Improve The Delivery Of Construction Projects, Luis Gaspar Crespo

Walden Dissertations and Doctoral Studies

The return on investment of construction organizations is at risk because construction managers fail to execute projects efficiently. The purpose of this single case study was to explore strategies that construction managers used to deliver projects efficiently. The selected population was 10 construction managers from a single construction organization operating in Panama. The conceptual framework for this study was the McKinsey 7S. Data were collected using semistructured interviews, observations, and a review of public documents. Collected data were compiled, disassembled, reassembled, interpreted, and then conclusions were reached, as noted in Yin's 5-step analysis. Themes that emerged from the study included …


Strategies To Combat Tenant Fraud In The Rental Housing Market, Dr. Gwendolyn B. Dawson Jan 2018

Strategies To Combat Tenant Fraud In The Rental Housing Market, Dr. Gwendolyn B. Dawson

Walden Dissertations and Doctoral Studies

Many business executives lack strategies to detect and eliminate tenant fraud in subsidized rental housing. The purpose of this multicase study was to explore strategies some business executives used to detect and eliminate tenant fraud in subsidized rental housing. The conceptual framework used to guide this study was the theory of planned behavior. Data were gathered using semistructured interviews with 6 purposively selected business executives of public housing authorities, supplemented with a review of policies and procedures that business executives used. Yin's 5-step analysis, which entails examining, categorizing, tabulating, creating a data display, and testing the data, guided the process …


Characteristics Of Stocks And Individual Investor Herd Behavior: A Causal-Comparative Study, Tze Sun Wong Jan 2018

Characteristics Of Stocks And Individual Investor Herd Behavior: A Causal-Comparative Study, Tze Sun Wong

Walden Dissertations and Doctoral Studies

Some individual investors follow institutional investors in trading, a phenomenon called herding, that leads to excess market volatility and mispriced stocks. Individual investors who herded suffered from inferior investment performances and monetary losses, and the impact is broader in an individual investor dominant market such as Taiwan. Behavioral finance is the theoretical base of herd behavior. The purpose of this causal-comparative study was to examine individual investor herd behavior as related to characteristics of stocks in the Taiwan stock market. The research questions addressed what differences in individual investor herd behavior, if any, existed by market capitalization, price-to-book (P/B) ratio, …


Successful Strategies To Sustain Profits From Tourism Following A Hurricane, Kevin C. James Jan 2018

Successful Strategies To Sustain Profits From Tourism Following A Hurricane, Kevin C. James

Walden Dissertations and Doctoral Studies

Hurricanes have caused billions of dollars in damage to the hotel industry in Florida, significantly affecting tourism flow. The unpredictable impact of hurricanes makes sustaining profits challenging. The purpose of this multiple case study was to explore strategies that hotel leaders use to sustain tourism profits following a hurricane. The theory of image restoration provided the conceptual framework for the study. Data were collected from company documents and semistructured interviews with 5 hotel leaders in Central Florida. Transcribed data were coded then validated using member checking during the data analysis, which revealed 5 themes: storm impact, accommodations, operations, communications, and …


Strategies For Virtual Sales Leaders To Increase Productivity Of Remote Employees, Tamera Monai Gaines Jan 2018

Strategies For Virtual Sales Leaders To Increase Productivity Of Remote Employees, Tamera Monai Gaines

Walden Dissertations and Doctoral Studies

An employee's contributions toward the success of organizational results and objectives are essential to how virtual sales leaders implement strategies to improve productivity. In 2014, 21% of virtual leaders received formal training to manage remote employees, and 17% of remote employees received formal training on how to work productively. The purpose of this single qualitative case study was to explore strategies virtual sales leaders used to improve remote sales employees' productivity. The population included 6 virtual sales leaders in 1 staffing organization located in Michigan. The conceptual framework for this study included the job demands-resources model. Data were collected through …


Patient Satisfaction Management In Office Visits And Telehealth In Health Care Technology, Todd Price Jan 2018

Patient Satisfaction Management In Office Visits And Telehealth In Health Care Technology, Todd Price

Walden Dissertations and Doctoral Studies

Telehealth and remote medical treatments have begun to be more commonly used in healthcare systems. Researchers have theorized that providers' abilities to treat patients are not directly tied to the proximity of the patient to the doctor, but by the identification and treatment of the patient's symptoms. Although the treatment and cure rates are being established within individual health systems and professional medical associations, empirical research is lacking regarding patient satisfaction with this remote treatment situation. The purpose of this quantitative study was to address this gap by examining satisfaction ratings of patients between virtual provider visits and face-to-face provider …


Factors Affecting Employee Persistence In An Online Management Development Certificate Program, Todd D. Chester Jan 2018

Factors Affecting Employee Persistence In An Online Management Development Certificate Program, Todd D. Chester

Walden Dissertations and Doctoral Studies

An important approach to prepare new managers for increased responsibility is participation in online management development programs; however, there is a lack of information about the factors that affect employee completion of these programs. This study addressed how chief executive officers (CEOs) can implement these programs to rapidly develop new managers who are qualified to serve in the leadership roles left behind by many retirees. This qualitative descriptive case study explored employees' perceptions about persistence in an online management development certificate program at a U.S. nonprofit organization. Herzberg's motivation-hygiene theory and Rovai's composite persistence model provided the conceptual framework for …


Media Marketing Strategies University Leaders Use To Increase Alumni Financial Support, Wesley Carter Jan 2018

Media Marketing Strategies University Leaders Use To Increase Alumni Financial Support, Wesley Carter

Walden Dissertations and Doctoral Studies

Colleges and universities in the United States could end operations in record numbers largely from financial shortfalls. The Urban Institute reported that nonprofit organizations lost $3.4 billion in reneged pledges from 2013 to 2014 from donor dissatisfaction, creating a problem because financial losses can occur from a lack of understanding on how media marketing efforts affect fundraising. The purpose of this qualitative multiple case study was to identify traditional and social media marketing strategies that some nonprofit college and university leaders use to increase alumni financial support. Interviews took place with 7 college or university leaders at 3 private, nonprofit …


Strategies For Retaining Qualified And Experienced Employees In The Nonprofit Sector, Ebony Irene Mason Jan 2018

Strategies For Retaining Qualified And Experienced Employees In The Nonprofit Sector, Ebony Irene Mason

Walden Dissertations and Doctoral Studies

Retention of qualified and experienced employees is the greatest challenge faced by nonprofit organizations. Using transformational leadership theory, the purpose of this single-case study was to explore strategies used by managers of nonprofit organizations to increase employee retention. The population for this study included 3 managers of one nonprofit organization in Texarkana, Texas, with tenure of at least 2 years. These managers had successfully implemented retention strategies to retain qualified and experienced employees for more than 2 years. Collected data included semistructured, face-to-face interviews and from archived documents that pertained to employee retention in nonprofit organizations. The data analysis process …


Turnover: A Case Study Of Middle Managers In The Landscape Industry, Jason Richard Stroman Jan 2018

Turnover: A Case Study Of Middle Managers In The Landscape Industry, Jason Richard Stroman

Walden Dissertations and Doctoral Studies

The landscape industry in the United States suffers higher turnover among middle management positions. Upper management does not know why this is occurring and currently has no strategy to deal with it. The purpose of this study was to investigate the reasons for high turnover among middle managers and explore the ways to reduce turnover. Reducing turnover may help with the stability of the landscape industry and increase employee retention. Conceptual framework for this study included Maslow's hierarchy of needs, Herzberg's two factor theory, situational theory, and contingency theory. This qualitative exploratory case study addressed the reasons for high turnover …


Organizational Size's Effect Strategic Service Innovation And Strategic Service Delivery Innovation, Sheikh Tejan Jan 2018

Organizational Size's Effect Strategic Service Innovation And Strategic Service Delivery Innovation, Sheikh Tejan

Walden Dissertations and Doctoral Studies

Empirical research has established that the service sector is the engine of growth in global economies. Despite the contributions of the service sector to global economies, research in service innovation has been neglected. There are still empirical research gaps especially on the predictors of strategic service delivery innovation (SSDI). The problem statement addressed in this study was that no research used the resource advantage theory to investigate the nature of the relationship between SSI and SSDI with OS as a possible moderator variable. Using resource advantage theory as the foundation, the purpose of this correlational study was to determine whether …


Strategies To Mitigate Supply Chain Disruptions In Miniconvenience Stores, Christopher Jason Roberts Jan 2018

Strategies To Mitigate Supply Chain Disruptions In Miniconvenience Stores, Christopher Jason Roberts

Walden Dissertations and Doctoral Studies

Implementing strategies and polices and maintain standards are essential to improving supply chain systems. The purpose of this multiple case study was to explore strategies miniconvenience store managers used to mitigate supply chain disruptions to sustain productivity and increase profits. The population was 4 managers of miniconvenience stores within gas stations located in the southeastern region of the United States who successfully maintained productivity during a supply chain disruption. The conceptual framework for this study was resource dependency theory. Data were collected using company documents, face-to-face interviews and semistructured, open-ended questions. Two themes were identified from the data analysis: building …


Stress Reduction Strategies For Improving Private Security Officer Performance, Khalil Ibrahim Al-Mulla Jan 2018

Stress Reduction Strategies For Improving Private Security Officer Performance, Khalil Ibrahim Al-Mulla

Walden Dissertations and Doctoral Studies

The impact of occupational stress on employees' health and work performance costs U.S. companies $300 billion annually; work-related stress is an issue for private security organizations all over the world. The purpose of this single case study was to explore strategies private security organizational leaders used to mitigate private security officers' occupational stress. The study participants were 4 leaders of a private security organization in Bahrain who had a minimum of 5 years of experience in the private security field and had addressed occupational stress successfully. The human capital theory was the conceptual framework used for this study. Data were …


Managerial Strategies To Sustain Small Auto Repair Businesses, Osaka Kugblenu Tetteh-Odonkor Jan 2018

Managerial Strategies To Sustain Small Auto Repair Businesses, Osaka Kugblenu Tetteh-Odonkor

Walden Dissertations and Doctoral Studies

Small auto repair business owners need strong operational skills; however, some lack expertise in managerial strategy. The purpose of this multiple case study was to identify managerial strategies small auto repair business owners use to sustain businesses in Columbus, Ohio with respect to strategy, time management, and alteration of value chain services. Based on the Vroom expectancy theory of motivation, small auto repair business owners may use effectiveness and efficiency of business performance with particular emphasis on managerial strategic development and execution to enhance financial results and rewards. Data collection involved face-to-face, semistructured interviews with 5 small auto repair business …


Decreasing Unethical Behaviors In Financial Institutions, Jiari Ebony Anderson Jan 2018

Decreasing Unethical Behaviors In Financial Institutions, Jiari Ebony Anderson

Walden Dissertations and Doctoral Studies

An ethical climate helps to ensure a trustworthy organizational culture. This multiple case study explored strategies that banking managers in the southeastern region of the United States used to decrease unethical employee behaviors. The target population included 6 banking managers who demonstrated effective strategies to help ensure an ethical culture and decease unethical behaviors. Hunt and Vitell's ethical decision making theory served as the conceptual framework for this research. Data were obtained from face-to-face interviews and the review of archival data from website information. Data analysis involved an inductive examination following case descriptions. Intensive leadership skills and managers' effective communication …


Leadership Satisfaction And Turnover Intention Among Public Sector Employees, Marcia Bennett Jan 2018

Leadership Satisfaction And Turnover Intention Among Public Sector Employees, Marcia Bennett

Walden Dissertations and Doctoral Studies

The changing demographics of the federal workforce require managers to understand generational differences in experiences, values, and leadership preferences that can negatively impact an agency's ability to fulfill its mission. There is a gap in the literature regarding generational cohort perceptions of employee satisfaction with leadership and turnover intention in the Small Business Administration (SBA). The purpose of this quantitative, cross-sectional study was to examine the generational perceptions of SBA employees regarding leadership satisfaction and intent to leave the organization within the next year. Strauss and Howe's generational theory served as the theoretical framework. This non-experimental quantitative study used the …


Online Marketing Strategies For Increasing Sales Revenues Of Small Retail Businesses, Asia R. Lockett Jan 2018

Online Marketing Strategies For Increasing Sales Revenues Of Small Retail Businesses, Asia R. Lockett

Walden Dissertations and Doctoral Studies

Small retail business leaders use online marketing to connect with consumers and the community. The purpose of this qualitative multiple case study was to explore the strategies some small retail business leaders use to implement online marketing to increase sales. Data were collected from 4 small retail business owners who successfully used strategies to implement online marketing in California. The conceptual framework for this study was Rogers's diffusion of innovation theory. Data collection techniques and sources were semistructured, face-to-face interviews, and review of public business documents, company websites, social media websites, and analytical tools. A thematic analysis of the data …


Compliance Strategies To Reduce The Risks Of Money Laundering And Terrorist Financing, Cassandra Nottage Jan 2018

Compliance Strategies To Reduce The Risks Of Money Laundering And Terrorist Financing, Cassandra Nottage

Walden Dissertations and Doctoral Studies

Ineffective compliance programs expose banking and trust companies to increased risk of money laundering (ML) and terrorist financing (TF). Using risk management theory, the purpose of this multiple case study was to explore compliance strategies that Bahamian bank and trust company managers use to reduce ML/TF risks. Study participants comprised 7 senior risk and compliance managers experienced in risk strategy development and implementation. Semistructured interview data were triangulated with data collected from internal policy and procedural documents, publicly available papers of the Financial Action Task Force on Money Laundering (FATF), the Basel Committee on Banking Supervision (BCBS), and the Central …


Cultural Backgrounds And Leadership Styles In The Virtual Work Environment, June Reid Jan 2018

Cultural Backgrounds And Leadership Styles In The Virtual Work Environment, June Reid

Walden Dissertations and Doctoral Studies

The introduction of the virtual work environment has resulted in the creation of a new work structure where interaction between employees and leaders occurs through technological innovations such as teleconferencing, emails, and text messages. The absence of physical workspace has also created a diverse work environment with people from various cultural backgrounds working together as virtual teams. Existing studies have been conducted on leadership styles and culture in the traditional work environment, but few empirical studies have been conducted on leadership styles and culture in the virtual work environment. The purpose of this quantitative, nonexperimental survey study was to identify …


A Grounded Theory Of Millennials Job-Hopping, Deborah L. Rivers Jan 2018

A Grounded Theory Of Millennials Job-Hopping, Deborah L. Rivers

Walden Dissertations and Doctoral Studies

Corporations are finding it challenging to attract and retain the top talented Millennials. Their frequent job-hopping is costing the U.S. economy $30.5 billion annually despite corporations' best efforts to retain them. The central research question concerns the decision-making process that Millennials use to decide whether to job-hop or stay with an organization. The purpose of this qualitative study was to develop a theory that explains the Millennials' process for deciding whether to job-hop or stay with an organization. The conceptual framework for this grounded theory research is generational theory, Herzberg's hygiene and motivational factors, and psychological contract theory. The data …


Social Security Administration Employee Lived Experiences Of Job Satisfaction And Employee Turnover, Lafaun Cain Jan 2018

Social Security Administration Employee Lived Experiences Of Job Satisfaction And Employee Turnover, Lafaun Cain

Walden Dissertations and Doctoral Studies

Employee turnover continues to be an issue in federal organizations, including the Social Security Administration (SSA). While issues such as retiring baby boomers and budget constraints are beyond the control of any agency, retaining employees is critical to maintain essential services. The purpose of this transcendental phenomenological study was to explore SSA employee's lived experiences of job satisfaction and employee turnover to uncover motivators and satisfaction strategies. The conceptual framework for the study was based on Maslow's human needs and Herzberg's two-factor theory. Data were collected from 20 SSA frontline employees using 6 open-ended interview questions. The data were analyzed …


The Relationship Between Georgia Public School Educational Funding Sources And Academic Achievement, Rosalind Ray Jan 2018

The Relationship Between Georgia Public School Educational Funding Sources And Academic Achievement, Rosalind Ray

Walden Dissertations and Doctoral Studies

In the United States, state educational finance systems are required to ensure that every student obtains an adequate and equitable education. The purpose of this quantitative study was to evaluate the financial management aspect of public funding and the consequences of Georgia's reliance on local property tax revenue for financing its public school districts and attaining student academic achievement outcomes. The research questions examined whether there was a difference in student academic achievement levels of economically disadvantaged (ED) students based on the total 8th grade student population, annual property valuations, and median home sale prices during the 2006-2014 school terms. …


Priests' Perceptions Of The Leadership Styles Of U.S. Catholic Bishops, Aloysius Okey Ndeanaefo Jan 2018

Priests' Perceptions Of The Leadership Styles Of U.S. Catholic Bishops, Aloysius Okey Ndeanaefo

Walden Dissertations and Doctoral Studies

The United States Catholic bishops have used their authority to address the child sexual abuse scandal, but it has been problematic that no one has yet evaluated their exercised leadership styles. In this phenomenological study, I explored U.S Catholic priests' perceptions of the bishops' leadership styles related to how they handled the child sexual abuse scandal. Knowing the bishops' leadership styles was paramount to fill the research gap. The theoretical frameworks underpinning this study were transformational leadership, transactional leadership, charismatic leadership, and servant leadership. Data collected through interviews with 11 Catholic priests revealed their perceptions of how the behavioral characteristics …


Analytic Extensions To The Data Model For Management Analytics And Decision Support In The Big Data Environment, Nsikak Etim Akpakpan Jan 2018

Analytic Extensions To The Data Model For Management Analytics And Decision Support In The Big Data Environment, Nsikak Etim Akpakpan

Walden Dissertations and Doctoral Studies

From 2006 to 2016, an estimated average of 50% of big data analytics and decision support projects failed to deliver acceptable and actionable outputs to business users. The resulting management inefficiency came with high cost, and wasted investments estimated at $2.7 trillion in 2016 for companies in the United States. The purpose of this quantitative descriptive study was to examine the data model of a typical data analytics project in a big data environment for opportunities to improve the information created for management problem-solving. The research questions focused on finding artifacts within enterprise data to model key business scenarios for …


How Naturalized African-Americans Experience Racial Microaggressions In U.S. Federal Agencies, Casimir Yem Bilong Jan 2018

How Naturalized African-Americans Experience Racial Microaggressions In U.S. Federal Agencies, Casimir Yem Bilong

Walden Dissertations and Doctoral Studies

The Civil Rights Act was enacted more than 5 decades ago, and its provisions forbade discrimination on the basis of race in hiring, promoting, and firing. Yet some researchers argue that racial discrimination issues are still prevalent in the United States. They contend that modern racial discrimination is more covert and takes the form of racial microaggressions, which are subtle conscious or unconscious insults and derogatory attitudes directed towards minorities. Researchers have not fully addressed the prevalence of racial microaggressions in U.S. workplaces, however. The purpose of this qualitative phenomenological study was to explore the lived experiences of naturalized African-Americans …


An Exploratory Study Of A Nondenominational Church And Leadership Behaviors, Principles, Strategies, And Practices, Celeste Beatrice Palmer-Atkins Jan 2018

An Exploratory Study Of A Nondenominational Church And Leadership Behaviors, Principles, Strategies, And Practices, Celeste Beatrice Palmer-Atkins

Walden Dissertations and Doctoral Studies

Leadership plays a significant role in the advancement of the church, the followers, and the community that the church serves. If the church fails to train leaders, growth within the church becomes hindered, and its mission becomes aborted. The problem researched in this study is the declining support church leaders are receiving from the community. The purpose of this qualitative study was to explore church leadership effectiveness in meeting the expectations of followers, the local church community, and the church. The target population consisted of 3 nondenominational church leaders located in Philadelphia, Pennsylvania. The conceptual framework for this study was …


Medical Identity Theft And Palm Vein Authentication: The Healthcare Manager's Perspective, Cruz Cerda Iii Jan 2018

Medical Identity Theft And Palm Vein Authentication: The Healthcare Manager's Perspective, Cruz Cerda Iii

Walden Dissertations and Doctoral Studies

The Federal Bureau of Investigation reported that cyber actors will likely increase cyber intrusions against healthcare systems and their concomitant medical devices because of the mandatory transition from paper to electronic health records, lax cyber security standards, and a higher financial payout for medical records in the deep web. The problem addressed in this quantitative correlational study was uncertainty surrounding the benefits of palm vein authentication adoption relative to the growing crime of medical identity theft. The purpose of this quantitative correlational study was to understand healthcare managers' and doctors' perceptions of the effectiveness of palm vein authentication technology. The …


Effective Strategies For Venture Capital Evaluations Of Organizations' Drug Development Capabilities, Roslyn Chand Jan 2018

Effective Strategies For Venture Capital Evaluations Of Organizations' Drug Development Capabilities, Roslyn Chand

Walden Dissertations and Doctoral Studies

Undercapitalization is a major impediment for the growth and survival of Canadian life sciences firms. Proficient management teams are the 'sine qua non' criteria in the venture capital decision-making processes. The purpose of this multicase study was to explore strategies successful venture capitalists use to improve their evaluation processes of life sciences management teams' drug development capabilities. The conceptual framework for this study was based on business process management. The purposeful sample consisted of 10 venture capitalists located in the United States and Canada who had expertise evaluating life sciences management teams. The data were triangulated from semistructured interviews, annual …