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Full-Text Articles in Business
A Research Framework For The Impact Of Cultural Differences On It Outsourcing, Anil Gurung, Edmund Pratter
A Research Framework For The Impact Of Cultural Differences On It Outsourcing, Anil Gurung, Edmund Pratter
Anil Gurung
Contracting Global Virtual Teams as part of global IT outsourcing is currently en vogue. As might be expected when virtual team members are from different countries, cultural factors play an important role in the success of outsourcing. However, there have been very few studies that assess the effect of culture on IT outsourcing and virtual teams. This conceptual paper addresses this oversight by looking at the effect of cultural differences on IT outsourcing and virtual teams' performance. The applicable literature on outsourcing, virtual teams and culture is analyzed and a framework of offshore outsourcing success is developed. This framework includes …
Knowledge Management And The Nigerian Culture – A Round Peg In A Square Hole?, Adeola Bamgboje-Ayodele, Leonie Ellis
Knowledge Management And The Nigerian Culture – A Round Peg In A Square Hole?, Adeola Bamgboje-Ayodele, Leonie Ellis
The African Journal of Information Systems
Knowledge Management (KM) is a key strategy which many organizations have been leveraging upon because of its potential in achieving competitive advantage. However, factors such as the national culture can impact the efficacy of this strategy. Hence, the aim of this paper is to provide insight into how Nigerian culture influences organizational culture, which in turn influences KM practices in Nigerian organizations. Based on a post-positivist stance, this research employs a descriptive survey approach for the data collection and analysis while also incorporating Hofstede’s cultural dimensions. The findings suggest that the hierarchical nature of the society in Nigeria supports centralized …
Soft-Skills Training And Cultural Sensitization Of Indian Bpo Workers: A Qualitative Study, Ramesh Subramanian
Soft-Skills Training And Cultural Sensitization Of Indian Bpo Workers: A Qualitative Study, Ramesh Subramanian
Communications of the IIMA
This paper describes a study of soft-skills training at a large Business Process Outsourcing Firm located in Bangalore, India. Soft-skills training pertains to social and customer handling skills in addition to cultural sensitization of Indians to other cultures. Soft-skills are very important for the success of BPO firms, yet there is not much in the literature that addresses soft-skills training of BPO workers. This study attempts to bridge the gap. It adopts a qualitative approach using a combination of methods such as the long interview, secondary sources research and actual observation. The results are used to develop a framework for …
Perceptions And Use Of Anonymous Communication Across Cultures, Guido Lang, Tamilla Mavlanova
Perceptions And Use Of Anonymous Communication Across Cultures, Guido Lang, Tamilla Mavlanova
Journal of International Technology and Information Management
We use social networks to communicate, keep in touch and express our opinions in a manner that has become completely ubiquitous. However, this very ubiquity and ease of expression have exposed another, contentious side – one where nobody can remain completely anonymous for long and where every conversation is stored in perpetuity. Some fear that the ephemeral quality of a social interaction has been lost, which threatens our right to be forgotten and freedom of expression. In this paper, we look at why people engage in anonymous communication, and if there is a perceived need for legal protection of anonymous …
The Innovation Value Chain And Adaptability Of Organizations, Jakobus Smit
The Innovation Value Chain And Adaptability Of Organizations, Jakobus Smit
Journal of International Technology and Information Management
This paper reports on a study of adaptability of organizations and how that relates to their ability to generate innovations. Constructs from an organizational culture model and the innovation value chain was used as the foundation for a cross-sectional study in 7 organizations in Ireland. The findings reveal that adaptability is indeed related to innovativeness. Organizations that are good at creating change, learning, and creativity are better able to generate new ideas. In addition organizations that are also flexible can convert these ideas into outputs and subsequently disseminate them internally as well as outside the organization.