Business Commons^™

Beyond Routine: Symbolic Adoption, Extended Use, And Emergent Use Of Complex Information Systems In The Mandatory Organizational Context, Wei Wang, J.J. Po-An Hsieh

Computer Information Systems Faculty Publications

Organizational investments in complex information systems (CIS) have reached a record high. However, the underutilization of these expensive CIS prevents organizations from achieving the advertised return on investment. This study attempts to address this issue from the perspective of extended use and emergent use. Extended use concerns using more of the technology features, while emergent use concerns applying the technology in a novel manner to support task performance. To study uses that surpass routine use, a special focus is placed on the motivational factor that drives these behaviors. Drawing upon the insights from information system (IS) infusion, the IS continuance …