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Full-Text Articles in Business
Beyond Routine: Symbolic Adoption, Extended Use, And Emergent Use Of Complex Information Systems In The Mandatory Organizational Context, Wei Wang, J.J. Po-An Hsieh
Beyond Routine: Symbolic Adoption, Extended Use, And Emergent Use Of Complex Information Systems In The Mandatory Organizational Context, Wei Wang, J.J. Po-An Hsieh
Computer Information Systems Faculty Publications
Organizational investments in complex information systems (CIS) have reached a record high. However, the underutilization of these expensive CIS prevents organizations from achieving the advertised return on investment. This study attempts to address this issue from the perspective of extended use and emergent use. Extended use concerns using more of the technology features, while emergent use concerns applying the technology in a novel manner to support task performance. To study uses that surpass routine use, a special focus is placed on the motivational factor that drives these behaviors. Drawing upon the insights from information system (IS) infusion, the IS continuance …
Understanding Post-Adoptive Usage Behaviors: A Two-Dimensional View, J.J. Po-An Hsieh, Robert W. Zmud
Understanding Post-Adoptive Usage Behaviors: A Two-Dimensional View, J.J. Po-An Hsieh, Robert W. Zmud
Computer Information Systems Faculty Publications
Recent information systems (IS) publications reveal an emerging interest in studying postadoptive system use behaviors. Compared to the well-established research stream of IS adoption and initial usage, understanding of IS use behaviors after initial implementation stage is still at its early stage. To further develop knowledge about this phenomenon, this study reviews the IS implementation stage model and a variety of post-adoptive usage concepts in extant literature. These usage concepts are classified into three types and are mapped against their corresponding implementation stages. A two dimensional view of these use concepts is then proposed as an alternative perspective to understand …
Firm Performance Impacts Of Digitally Enabled Supply Chain Integration Capabilities, Arun Rai, Ravi Patnayakuni, Nainika Seth
Firm Performance Impacts Of Digitally Enabled Supply Chain Integration Capabilities, Arun Rai, Ravi Patnayakuni, Nainika Seth
Computer Information Systems Faculty Publications
Best practice exemplars suggest that digital platforms play a critical role in managing supply chain activities and partnerships that generate performance gains for firms. However, there is limited academic investigation on how and why information technology can create performance gains for firms in a supply chain management (SCM) context. Grant’s (1996) theoretical notion of higher-order capabilities and a hierarchy of capabilities has been used in recent information systems research by Barua et al. (2004), Sambamurthy et al. (2003), and Mithas et al. (2004) to reframe the conversation from the direct performance impacts of IT resources and investments to how and …