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Social Media Analytics − A Unifying Definition, Comprehensive Framework, And Assessment Of Algorithms For Identifying Influencers In Social Media, Shih-Hui Hsiao

Theses and Dissertations--Business Administration

Given its relative infancy, there is a dearth of research on a comprehensive view of business social media analytics (SMA). This dissertation first examines current literature related to SMA and develops an integrated, unifying definition of business SMA, providing a nuanced starting point for future business SMA research. This dissertation identifies several benefits of business SMA, and elaborates on some of them, while presenting recent empirical evidence in support of foregoing observations. The dissertation also describes several challenges facing business SMA today, along with supporting evidence from the literature, some of which also offer mitigating solutions in particular contexts.

The …