Business Commons^™

Social Media Analytics − A Unifying Definition, Comprehensive Framework, And Assessment Of Algorithms For Identifying Influencers In Social Media, Shih-Hui Hsiao

Theses and Dissertations--Business Administration

Given its relative infancy, there is a dearth of research on a comprehensive view of business social media analytics (SMA). This dissertation first examines current literature related to SMA and develops an integrated, unifying definition of business SMA, providing a nuanced starting point for future business SMA research. This dissertation identifies several benefits of business SMA, and elaborates on some of them, while presenting recent empirical evidence in support of foregoing observations. The dissertation also describes several challenges facing business SMA today, along with supporting evidence from the literature, some of which also offer mitigating solutions in particular contexts.

The …

End User As Application Developer For Decision Support, Shah Jahan Miah

Dr Shah Jahan Miah

This paper discusses a new generation end-user centred information service view, for developing decision support applications. The tailorable solution allows specific applications to be designed by end-users, where integrity is assured by the architecture’s control in knowledge-based systems. In the development approach, the end-users at different level engage in interaction for secondary application creation. This initiative reinforces a shift from the traditional IS development process to a new provision where end-users can actively participate for a secondary application design. A secondary application design can be seen as a secondary activity for tailoring applications by the end users so that it …

A Dialectical Methodology For Decision Support Systems Design, Wafa Elgarah

Electronic Theses and Dissertations

As organizations continue to grow in size, reaching global proportions, they have ever increasing impacts on their environments. Some believe that a much broader array of concerns should be brought into organizational decision-making processes, including greater consideration of social, political, ethical and aesthetic factors (Mitroff and Linstone, 1993; Courtney, 2001). Decision environments such as these are decidedly "wicked" (Rittel and Webber, 1973). Designing decision support systems in such environments where there is a high level of interconnectedness, issues are overlapping and a multiplicity of stakeholders is involved, is a very complex task. In this dissertation a methodology for the development …