Business Commons^™

Leadership And Its Impact On Supervision In The Hospitality Industry, Patricia Peprah, Williams Kwasi Peprah

Faculty Publications

The hospitality industry has a high human capital requirement that depends on leadership to provide supervision for the utmost customer satisfaction. Based on this, this research looks at the impact of leadership on supervision among hotels in Ghana. This research was a causal research design. It investigated the correlational effect of leadership on supervision in the hospitality industry in Ghana. Data obtained from Ghana Tourism Authority’s National Data 2020 on Tourism Human Resource put the employees of 3 to 5 stars hotels as the study population at 7,347. The researcher used a Raosoft sample size calculator to determine a sample …

Resilient Leadership In Chicago Hotels: Case Study In A Global Pandemic, Deborah Popely Dba, Michael Krause Cha, Chia, Msed

Kendall College Research

The impact of COVID-19 on the hotel industry has been catastrophic and like elsewhere, the Chicago hotel market has faced steep declines in occupancy, revenues and profitability, resulting in severe staff cuts and drastic operating changes. Yet many hotels continued operating, albeit at a reduced level. What factors made it possible for hotels to adapt to these conditions? To answer this question, a case study was developed from in-depth surveys with 16 Chicago hotels combined with interviews with 7 leaders from these hotels, providing a snapshot of resilient leadership in the Chicago hotel market before and after the COVID-19 pandemic. …

Sweden’S Casino Cosmopol Stayed Open During The Pandemic: What Can We Learn?, Kasra Ghaharian, Bo Bernhard

UNLV Gaming Research & Review Journal

The COVID-19 pandemic has generated countless research questions for academics in every conceivable field. Chief among those are the biomedical questions, particularly those related to diagnosis, prevention and treatment (National Institutes of Health, 2020), as this public health crisis relentlessly spreads across the globe. Meanwhile, virtually every other research field finds itself exploring the intersections of those biomedical questions with more specific queries on a range of everyday impacts. Sweden’s approach to COVID-19 has captured the imaginations of critical thinkers worldwide. Sweden has resisted the tendency of governments to shut down society, instead electing for a more sustainable approach. Our …

Follow The Leader: A Followership Perspective In Restaurants, Courtney Troxtel

Graduate Theses and Dissertations

While leadership has been a popular research topic in the hospitality industry, followership has a limited amount of research contributing to the body of knowledge. Followers are a key aspect of the leadership equation; therefore, it is important to understand their role in the industry. The purpose of this study is to explore the leadership theory of followership in restaurants to examine the connections between followership training, voice behavior and employee turnover rates. The study adds to the existing knowledge of followership in the hospitality industry and provides ideas for future research and practical implications.

A descriptive survey was made …

The Effects Of Collegiate Mentoring: An Empirical Review, Rebecca Cohen

Senior Capstone Projects

The effects of mentorship have dominated discussions of strategic leadership development in the hospitality industry. At first glance, it may seem difficult to form a lasting and beneficial mentoring relationship due to the challenges inherent in creating a natural and organic rapport between two individuals. The purpose of the following review is to showcase the comparison between existing literature in regard to the effects of the mentor-mentee relationship in the collegiate setting. Through the analysis of the existing literature, three cumulative themes became apparent: career development, psychosocial support, and role modeling. The mentor-mentee relationship, which is usually positive, can become …

Impacts Of Leadership On Tqm In Food Industry In India, Abhir Anil Joshi

Masters Theses & Specialist Projects

To improve an organizations competitive edge, leadership has adopted a conventional and organized approach known as TQM to improve the quality of its products and services. Implementation of TQM varies from one organization to another. This study determined the various impacts of leadership on TQM in the food industry in India. The continuous decrement of India's economy has led organizations to hire nonskilled people who lack the basic knowledge of the process and thus do not work efficiently and thus ensuring failure of TQM. Another problem faced was the lack of a healthy management which ensures a positive environment and …

Values Of Hospital Chief Executive Officers In Ontario, Alexander Smith

Electronic Thesis and Dissertation Repository

Value-based health systems, where the fundamental goal of the system is to maximize patient value, have been suggested as a means to improve health service delivery. However, our understanding of various stakeholder values in Ontario is limited. This study collected interview responses from 26 Ontario hospital Chief Executive Officers (CEOs) in an attempt to understand their personal values, alignment with health-system values, and use of values to drive decision-making. Results suggest that Ontario hospital CEOs have two value sets; a set of core values (i.e. integrity, compassion, empathy) that are established at a young age and are largely non-negotiable, and …

Servant Leadership And Related Issues In Chinese Hotel Industry, Yiqing Wang

UNLV Theses, Dissertations, Professional Papers, and Capstones

Because of the economy growth and the Open Door Policy, Chinese hotel industry was under a huge expansion. Since more and more western customers are visiting and Chinese customers are having more hotel experience abroad, the service Chinese hotels used to provide dose not meet the standard anymore. So the managers and leaders need to find an appropriate approach to encourage their employees to improve the service to their customers. This research went through over 40 articles about Chinese hotel industry and Chinese culture and found out that servant leadership style should be the best approach to engage the employees.

Transformational Leadership Increases Self-Determination And Positively Impacts Hospitality Frontline Employees, Xiao Zhang

UNLV Theses, Dissertations, Professional Papers, and Capstones

This professional paper presents literature by exploring the role of self-determination theory between the relationship of transformational leadership and hospitality employees’ well-being. It integrates the present research on leadership style, needs theory and well-being and provides useful and meaningful information for executives and organizations who are dedicated to improve employees’ well-being.

Leader Mistreatment, Employee Hostility, And Deviant Behaviors: Integrating Self-Uncertainty And Thwarted Needs Perspectives On Deviance, David M. Mayer, Stefan Thau, Kristina Workman, Marius Van Dijke, David De Cremer

Kristina Workman

Integrating self-uncertainty management and thwarted needs perspectives on leader mistreatment and workplace deviance, we examine when and why leader mistreatment is associated with workplace deviance. We propose that competence uncertainty strengthens the relationship between leader mistreatment and workplace deviance and that hostility mediates this interactive effect. Four field studies and one experiment support the hypotheses. The first two studies provide evidence for the predicted interaction between leader mistreatment and competence uncertainty, and the next three studies demonstrate that hostility mediates this interactive effect. We discuss an extended social exchange explanation of workplace deviance and highlight the psychological interplay between motives, …

Commentary On ‘Why Compassion Counts!’: Compassion As A Generative Force, Jane E. Dutton, Kristina Workman

Kristina Workman

[Excerpt] Twelve years ago, Peter Frost called upon us to consider why compassion counts. More than a decade later, we can see, feel, and understand why compassion counts both in the field of organizational studies and in our lives as scholars. As he was so many times during his career, Peter was prophetic in identifying and animating a core idea that is central to our field and to our lives. We approach this essay with three goals in mind, all focused on elaborating how compassion is a generative force. By generative, we mean that compassion as an idea opens up …

“If You Don’T Hear From Me You Know You Are Doing Fine”: The Effects Of Management Nonresponse To Employee Performance, Timothy R. Hinkin, Chester A. Schriesheim

Timothy R. Hinkin

A study of 243 employees of two different hospitality organizations compared the effects of managers’ giving feedback with no comments at all (favorable or unfavorable). The study found that feedback, formally known as contingent reinforcement, improves performance even when that feedback involves negative or corrective comments. Echoing previous studies, this research found a positive relationship between contingent rewards and workers’ effectiveness and satisfaction. Moreover, contingent punishment also had a small positive relationship with effectiveness and satisfaction. Going beyond previous work, however, this study found that managers’ omission of any commentary on good performance has a direct, albeit moderate, negative relationship …

Transformational Leaders In The Hospitality Industry, J. Bruce Tracey, Timothy R. Hinkin

Timothy R. Hinkin

The classic metaphor of the manager as one who fights fires may need to be replaced by that of one who focuses on fire prevention.

Becoming A Leader In The Hospitality Industry, Timothy R. Hinkin

Timothy R. Hinkin

[Excerpt] Leadership has been defined in many ways, but the essence of leadership involves influencing people toward a desired objective. Leaders do not push followers—they pull them. While management is often concerned about stability, efficiency, and control, leadership is focusing on innovation, adaptation, and employee development. Management focuses on coping with the day to day, while a true leader is looking into the future. A manager can develop a brilliant marketing campaign, create an innovative strategy for growth, and design the most efficient work processes, but if the followers don't engage effectively in the implementation of these initiatives, these efforts …

Measuring Academic Leadership Effectiveness Of Hospitality And Tourism Academic Administrators: A Transformation Leadership Framework, James Edward Talbert Iii

Doctoral Dissertations

The purpose of this research is to extend the existing knowledge of academic administrator leadership behaviors that are necessary for effective academic leadership in hospitality and tourism higher education, as viewed through the transformational leadership framework. This study also investigated hospitality and tourism administrators’ previous industry experience, management experience, and management experience in the industry. This dissertation research was guided by three primary objectives. First, this study aimed to develop a model that measures hospitality and tourism academic leadership effectiveness. Second, this dissertation intended to explore the relationship among different leadership styles & leadership effectiveness. Third, this dissertation aspired to …

The Most Powerful Mouse In The World : The Globalization Of The Disney Brand, Michaela J. Robbins

Chancellor’s Honors Program Projects

No abstract provided.

Creating A Hospitality Leadership Development Training Program For A Country Club, Joan Ho

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose: The purpose of this paper is to design a hospitality leadership development training program for a medium sized country club.

Statement of Objective: This paper will present a set of guidelines for creating and implementing an effective hospitality leadership development program for the country club and subsequently implemented for other hospitality and tourism organizations. The leadership development training program aims to attract the employees to retain in this trade. Therefore there is clearly a need for the hospitality and tourism industries to understand what constitutes effective leadership and how it can be achieved. Different definitions of leadership and important …

Leaders Of Today Are Challenged By Generation X Workforce Retention, Joyce K. Kutin

Joyce K Kutin RN, MSN, MOL

Many organizations today are comprised of a culturally diverse workforce. In addition to organizational diversity related to gender, ethnicity, race, or religious beliefs, there are also four different generations working side by side. Today’s workforce includes the Silent Generation, the Baby Boomers, Generation X, and Generation Y. The Silent Generation is known for their lifestyle approach of consistency, uniformity, conformity, law and order, hard work and playing by the rules. Baby Boomers were the first generation to grow up with television; they were the first to have broad access to news, issues, advertising, and a variety of programming. Generation X …

Hospitality Leadership, Dissatisfaction And Intent To Leave Among Multigenerational Groupings, Thomas A. Maier

Thomas A. Maier

This study examines generational similarities and differences in terms of; perceptions hospitality employees have of leadership, dissatisfaction and intent to leave within their organization.

Leadership And Service System Design, Thomas A. Maier

Thomas A. Maier

No abstract provided.

Hospitality Managers As Caretakers And Change Agents: A Reconceptualization Of The Position, R. Thomas George

Hospitality Review

The unit manager in the hospitality organization is presented as a caretaker and a change agent in the organization, a caretaker in maintaining and nurturing the culture of the organization and a change agent in assisting the employees in the acceptance and demonstration of the desired image of the organization. The author reviews the traditional role of the manager and presents a reconceptualization of the position.

Systematic Analysis Of Change In Restaurant Operations, Douglas F. Harrison

Hospitality Review

The successful management of change is a key factor in ensuring growth in the restaurant industry. The author discusses how to evaluate and act on a management change plan beginning with a total understanding and knowledge of the environment within which it operates.

Appraising Work Group Performance: New Productivity Opportunities In Hospitality Management, Mark R. Edwards, Leslie Edwards Cummings

Hospitality Review

In - Appraising Work Group Performance: New Productivity Opportunities in Hospitality Management – a discussion by Mark R. Edwards, Associate Professor, College of Engineering, Arizona State University and Leslie Edwards Cummings, Assistant Professor, College of Hotel Administration University of Nevada, Las Vegas; the authors initially provide: “Employee group performance variation accounts for a significant portion of the degree of productivity in the hotel, motel, and food service sectors of the hospitality industry. The authors discuss TEAMSG, a microcomputer based approach to appraising and interpreting group performance. TEAMSG appraisal allows an organization to profile and to evaluate groups, facilitating the targeting …