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Queue Modelling For Successful Implementation Of The Cash-Less Policy In Nigeria, Amos N. Dauda, Kenneth N. Korve, Onuche P. Agada
Queue Modelling For Successful Implementation Of The Cash-Less Policy In Nigeria, Amos N. Dauda, Kenneth N. Korve, Onuche P. Agada
CBN Journal of Applied Statistics (JAS)
In line with the realization of the vision of the cash-less policy as being fronted by the Central Bank of Nigeria, this paper seeks to solve problems of long waiting time and queue lengths of customers known to be associated with the queuing system of the Automated Teller Machine (ATM), an indispensable piece of machinery for successful implementation of the policy. To this end, the M/G/1 model, a single-channel queuing model with Poisson arrivals, General distribution service time has been applied in modelling the ATM queuing system across three commercial banks: Guarantee Trust Bank (GTB), Diamond bank and Ecobank all …