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Business Administration, Management, and Operations

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Ahmed Imran Hunjra (PhD)

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Full-Text Articles in Business

Relationship Between Customer Satisfaction And Service Quality Of Islamic Banks, Muhammad Naeem Akhtar, Ahmed Imran Hunjra, Syed Waqar Akbar, Kashif Ur Rehman, Ghulam Shabbir Khan Niazi Jun 2011

Relationship Between Customer Satisfaction And Service Quality Of Islamic Banks, Muhammad Naeem Akhtar, Ahmed Imran Hunjra, Syed Waqar Akbar, Kashif Ur Rehman, Ghulam Shabbir Khan Niazi

Ahmed Imran Hunjra (PhD)

This study highlights the level of customer awareness about Islamic banks and determines the relationship between service quality and customer satisfaction with respect to Islamic banks. The survey based approach is used to collect the necessary data. 167 questionnaires were processed for the study. SPSS was used to analyze the data and the model was tested through AMOS. The study finds that there is a positive and significant relationship between customer satisfaction and constructs of service quality like compliance, assurance, empathy and representativeness. This study further concludes that compliance and representativeness influence more on customer satisfaction in Pakistani Islamic banks.

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Practices Of Working Capital Policy And Performance Assessment Financial Ratios And Their Relationship With Organization Performance, Dr. Ghulam Shabbir Khan Niazi, Ahmed Imran Hunjra, Majid Rashid, Syed Waqar Akbar, Muhammad Naeem Akhtar May 2011

Practices Of Working Capital Policy And Performance Assessment Financial Ratios And Their Relationship With Organization Performance, Dr. Ghulam Shabbir Khan Niazi, Ahmed Imran Hunjra, Majid Rashid, Syed Waqar Akbar, Muhammad Naeem Akhtar

Ahmed Imran Hunjra (PhD)

The purpose this study is to highlight the application of working capital policy and the performance assessment financial ratios and to determine their relationship with organization performance. The target respondents were the finance executives/financial analysts of the companies. 64 properly filled questionnaires were processed for analysis. This study concludes that the finance executives consider that the proper practices of working capital and financial ratios are very important for the growth and performance of the organization. This research study also finds that there is positive and significant relationship between these practices and organization performance.

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