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Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler
Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler
Walden Dissertations and Doctoral Studies
Excessive employee turnover can disrupt an organization's efficient operational performance. Call center managers remain concerned with excessive employee turnover due to the expense of lost productivity, recruiting, and training new employees. Grounded in Herzberg’s two-factor theory of motivation, the intent of this qualitative single case study was to explore strategies call center managers use to reduce employee turnover. The participants consisted of five managers in one financial service call center in Nebraska who used successful strategies to reduce employee turnover. Data was collected using semistructured interviews and a review of the employee handbook. Four themes emerged through Yin’s 5-step process: …
Teacher Perspectives Regarding Low Teacher Retention In Rural Primary Schools In Tanzania, Tumaini Urio Morgan
Teacher Perspectives Regarding Low Teacher Retention In Rural Primary Schools In Tanzania, Tumaini Urio Morgan
Walden Dissertations and Doctoral Studies
Tanzania, similar to other nations in Sub-Saharan Africa, has been experiencing a severe teacher shortage. The problem that was addressed is that factors influencing rural primary school teachers’ decision to continue teaching in Northeast Tanzania are unknown. The purpose of this qualitative descriptive study was to investigate teachers’ perceptions on teaching in rural primary schools in Northeast Tanzania and the reasons why they remain. This study was guided by self-efficacy theory, a subset of Bandura's social cognitive theory. This descriptive qualitative study explored how rural primary school teachers in northeast Tanzania describe the challenges that cause them to consider abandoning …
Human Resource Professionals’ Perceptions Of Employee Recruitment And Retention Using Linking Total Compensation To Performance Theory, Roshanda Tipton Smiley
Human Resource Professionals’ Perceptions Of Employee Recruitment And Retention Using Linking Total Compensation To Performance Theory, Roshanda Tipton Smiley
Walden Dissertations and Doctoral Studies
Public sector employers experience challenges with recruiting and retaining qualified candidates. The expectations of employees in today’s market challenge traditional methods and practices of the conventional workplace and provide an opportunity for innovation. In this qualitative study, the lived experiences of seven public sector human resource professionals (HRPs) in employee recruitment and retention were explored using Weldon’s linking total compensation to performance theory to frame the study. Data were collected from open ended, semi structured interviews with seven public sector HRPs. The collected data were thematically coded, resulting in the emergent themes of organizational culture, COVID-19 pandemic, work environment, recognition, …
Impact On Retention For Students Participating In Supplemental Instruction At A Community College, Jacqueline Ann Larry
Impact On Retention For Students Participating In Supplemental Instruction At A Community College, Jacqueline Ann Larry
Walden Dissertations and Doctoral Studies
AbstractTitle III Strengthening Institutions Program is a supplemental grant that was designed to help eligible higher education institutions improve and strengthen academic quality, institutional management, and fiscal stability of eligible institutions. A community college in the Midsouth region was the focus of this quantitative study. Graduation and retention rates have steadily declined, and there are significant achievement gaps in terms of ethnicity and race, program completion, and failure rates in high-enrolled courses among first-year students. Using the retention model, this study involved examining the impact on retention for students participating in supplemental instruction upon entering college during their freshman year. …
Logistics Leader Strategies For Retaining Employees, Sandra Northern
Logistics Leader Strategies For Retaining Employees, Sandra Northern
Walden Dissertations and Doctoral Studies
Low employee retention can lead to a lack of the knowledge, skills, and abilities required for sustainable logistics operations. Logistics leaders are concerned with employee retention because turnover increases business costs, reduces operational efficiency, and decreases profitability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies logistics leaders use to increase employee retention. The participants were three senior leaders from a logistics organization in the northeast region of the United States who possessed knowledge and experience of the research phenomena. Data were collected through semistructured interviews, company documents, publicly available data, and …
University Interdisciplinary Linked Block Schedules And Developmental Student Success, Linda S. Reeves-Wymer
University Interdisciplinary Linked Block Schedules And Developmental Student Success, Linda S. Reeves-Wymer
Walden Dissertations and Doctoral Studies
Developmental education is the starting point for many 1st-year college students, especially from underrepresented, low-income, and first-generation populations. One such 1st-year program linked block-scheduled academic skill-development courses with a required interdisciplinary general education science course where instruction was provided simultaneously in a lecture format to college-ready nondevelopmental students and developmental students in three skill-development courses: reading, writing, and combined reading/writing. Although this program had existed for over 20 years, the effectiveness of the program, meaning whether the linked skill-development courses were associated with academic success, had not been assessed. Guided by Tinto’s integration theory, a causal comparative design with the …
Predictors Of Retention Among Individuals With Hiv Initiating Antiretroviral Therapy In Ghana, Ivy Ama Okae
Predictors Of Retention Among Individuals With Hiv Initiating Antiretroviral Therapy In Ghana, Ivy Ama Okae
Walden Dissertations and Doctoral Studies
Abstract Managing HIV requires lifelong therapy. Retaining clients on lifelong therapeutic antiretroviral therapy (ART) ensures the suppression of viral replication and better health outcomes. The time of the start of ART management is also a factor in determining better health outcomes for persons living with HIV. This study examined the association between initiation criteria (treat all, Option B+, and CDC T-cell count < 500) and retention on ART at 12 months for 17,974 randomly selected clients in the Ghana Health Service's HIV patient electronic database. Analyses controlled for age, gender, educational status, alcohol use, treatment/adherence monitoring, and tuberculosis disease treatment. Bronfenbrenner's ecological systems theory guided the interpretation of the findings. Results shows that retention was positively associated with all treatment initiation criteria. Clients initiated with CD4 count ≤ 500 criteria seemed to be retained at 12 months on ART at a higher rate than initiation criteria based on Option B+ and treat all. The study results may contribute to positive social change by supporting CD4 testing for clients before initiation of ART to improve retention and ensure the availability and use of adherence counseling, no tuberculosis disease and its prevention, and low use of alcohol among people living with HIV. The results of this study may also provide opportunities for public health policy intervention efforts requiring a personalized, group-based approach to service delivery at the intrapersonal level, interconnected with interpersonal, meso, and meta factors at the community level.
Middle And High School Administrators’ Perceptions Of Retention Factors At Title I Campuses, Creseda Hawk
Middle And High School Administrators’ Perceptions Of Retention Factors At Title I Campuses, Creseda Hawk
Walden Dissertations and Doctoral Studies
AbstractPrincipal turnover has a negative influence on the stability of a school’s culture and climate and on student achievement. Many U.S. principals leave their positions by the end of their 2nd year, and this number is disproportionately higher for low-income school districts. The purpose of this basic qualitative study was to investigate middle and high school principals’ perceptions of factors influencing administrator turnover at Title I schools across a southeastern U.S. state. Herzberg’s two-factor theory of motivation grounded this study. The research questions were focused on principals’ perceptions of motivation and hygiene factors. Semistructured interviews were conducted with 10 purposively …
Strategies For Recruiting, Retaining, And Developing The Knowledge And Skills Of Behavioral Health Technicians, Shirley Ann Williams
Strategies For Recruiting, Retaining, And Developing The Knowledge And Skills Of Behavioral Health Technicians, Shirley Ann Williams
Walden Dissertations and Doctoral Studies
To be effective, behavioral health organization leaders must recruit and retain behavioral health technicians (BHTs) to provide nonclinical services. The focus of this case study was on identifying strategies to promote the recruitment and retention of BHTs and to help these workers develop the knowledge and skills they need for effective job performance. The Baldrige Framework for Excellence was used to guide this case study of a behavioral health organization located in the southeastern United States. The organization had one residential substance use facility serving men and five serving women and experienced a constant shortage of BHTs. Data were collected …
Financial Aid Knowledge And Resources Among First-Generation College Students, Carmelitia J. Coleman
Financial Aid Knowledge And Resources Among First-Generation College Students, Carmelitia J. Coleman
Walden Dissertations and Doctoral Studies
AbstractFirst-generation, freshmen students struggle to complete the financial aid process at a 4-year private university in Louisiana, impacting their financial and academic well-being. The purpose of this basic qualitative study was to explore first-generation, freshmen student perceptions of how they construct knowledge about the financial aid process and resources needed to help them complete the process. The conceptual framework of the study was comprised of Piaget’s theory of constructivism, which is grounded in the idea of learners constructing their own knowledge based on experience. The first research question addressed how first-generation, freshmen students constructed knowledge about the financial aid process. …
Retention Of Female Single Parents After The First Year Of Higher Education, Victoria Vannest
Retention Of Female Single Parents After The First Year Of Higher Education, Victoria Vannest
Walden Dissertations and Doctoral Studies
The problem this study addressed is that undergraduate, female, single parent students are less likely than other groups of women to complete college. The purpose of this basic qualitative study was to explore perceived challenges of persistence to degree completion of undergraduate, female, single parent students in a Southern state, at a suburban community college. The research question used in this basic qualitative study determined what perceived challenges undergraduate female single parents in higher education face during their first year as a student in a community college regarding persistence to degree completion. Using Tinto’s theory of student integration as a …
Effective Strategies To Reduce Voluntary Employee Turnover Intentions In The Retail Sector, Connie Latoyia Owens
Effective Strategies To Reduce Voluntary Employee Turnover Intentions In The Retail Sector, Connie Latoyia Owens
Walden Dissertations and Doctoral Studies
Voluntary employee turnover is a complex business problem that hurts organizations’ productivity and profits. High employee turnover rates require retail business leaders to implement strategies to help prevent employees from leaving their jobs. Grounded in transformational leadership theory, the purpose of this qualitative multiple-case study was to explore leadership strategies retail store managers use to reduce voluntary employee turnover. The participants included six retail managers from two mid-to-large retail food organizations in Chicago who successfully reduced voluntary employee turnover. Semistructured interviews and public company information were used for data collection. Data were analyzed using Yin’s five-step method. Four themes were …
Perceptions Of Higher Education Online Students And Faculty Regarding Attrition In Online Courses, Maria A. Cato Parnell
Perceptions Of Higher Education Online Students And Faculty Regarding Attrition In Online Courses, Maria A. Cato Parnell
Walden Dissertations and Doctoral Studies
At a large, public, 4-year college in the United States, the attrition rate for students taking online classes is 10% greater than for those taking face-to-face classes. Although the college ranks among the top in graduation rates both statewide and nationally, the research problem was the gap in attrition rates between online and face-to-face students. The purpose of this basic qualitative study was to explore online faculty and online student perspectives regarding why students drop out of online courses at one state college and what recommendations they have for improving retention in online courses. Tinto’s model of institutional departure served …
Improving Nurse Retention: Experiences Of 1st-Year Nurses With A Residency Program, James Uchenna Akwarandu
Improving Nurse Retention: Experiences Of 1st-Year Nurses With A Residency Program, James Uchenna Akwarandu
Walden Dissertations and Doctoral Studies
Nurse residency programs have been identified as a strategy for supporting new nurses as they transition to clinical and professional practice but the impact has not been adequately explored. Exploring the transition experiences of new nurses in residency programs supports healthcare administrators’ understanding and may provide enhancements. Guided by Bridges’s transition theory, this research gave nurses who had recently graduated from a residency program, the opportunity to express their unique transition experience. Using snowball sampling and semi structured telephone interviews, participants responded to the guiding question of how new nurses describe their transition experiences in a nurse residency program. Interviews …
Retention Strategies For The Current Nursing Workforce, Jennifer Higgins
Retention Strategies For The Current Nursing Workforce, Jennifer Higgins
Walden Dissertations and Doctoral Studies
Retaining a robust nursing workforce is essential to care delivery. As the generation gap in the nursing field widens, retention strategies that align with the current nursing workforce must be considered. Rapid turnover is a looming concern as baby boomers retire and millennials become the leading generation in the nursing workforce. Nurse leaders must identify and deploy strategies that will provide a meaningful work environment to retain nurses in this majority group. The purpose of this project was to address the gap in practice of rising turnover, low nurse engagement, and reliance on premium labor to deliver care. The sources …
Bank Manager Strategies To Retain Skilled Employees Beyond 5 Years, Lana Faye Martin
Bank Manager Strategies To Retain Skilled Employees Beyond 5 Years, Lana Faye Martin
Walden Dissertations and Doctoral Studies
AbstractThe banking industry is fraught with low employee retention threatening the bank’s ability to perform optimally. Bank managers who fail to implement strategies to retain skilled employees experience reduced productivity and increased turnover costs. Grounded in the job embeddedness theory, the purpose of this qualitative single-case was to explore strategies bank managers use to minimize employees' intent to leave during downtimes in the banking industry. The participants were four employees of a Fortune 500 bank located in the U.S. in Virginia. Data were collected using semistructured interviews and a review of organizational employee handbooks. The six themes identified through a …
Role Of Intravenous Access Support In Novice Nurses’ Job Satisfaction And Intent To Stay, Shaji Kurian
Role Of Intravenous Access Support In Novice Nurses’ Job Satisfaction And Intent To Stay, Shaji Kurian
Walden Dissertations and Doctoral Studies
The nursing shortage is a growing concern across the country, especially due to the Covid-19 pandemic. Novice nurse retention is essential to solving this national problem. The purpose of this study was to examine whether intravenous (IV) access support influences job satisfaction and retention among novice nurses to improve their retention. Herzberg’s two-factor theory guided this research; IV access support acts as the hygiene factor. The absence of IV access support can result in dissatisfaction among novice nurses, contributing to higher turnover rates. This quantitative nonexperimental causal-comparative research design utilized a nurse work satisfaction questionnaire and intent to stay scale …
Evaluation Of An Orientation Program For Graduate Nurses Transitioning Into Professional Practice, Kristy Patrick-Lewis
Evaluation Of An Orientation Program For Graduate Nurses Transitioning Into Professional Practice, Kristy Patrick-Lewis
Walden Dissertations and Doctoral Studies
The transition from student nurse to practicing professional is extremely challenging. The local organization experienced increases in turnover among new graduate hires and determined that adjustments to their orientation program to better meet the needs of new graduates were warranted. The problem that this doctoral project addressed is the lack of evaluation of the effectiveness of the new orientation program. The practice-focused question examined the effectiveness of the new orientation program at reducing turnover and improving satisfaction with the quality of the orientation program among new graduate nurses. The framework used to guide this study was Patricia Benner’s novice to …
Small Construction Business Owners’ Strategies To Reduce Voluntary Employee Turnover., Joel Chagadama
Small Construction Business Owners’ Strategies To Reduce Voluntary Employee Turnover., Joel Chagadama
Walden Dissertations and Doctoral Studies
Voluntary employee turnover has caused considerable damage to small construction businesses, significantly affecting productivity, profitability, and sustainability. Small construction business owners who lack strategies to reduce voluntary employee turnover may lose experience and valuable knowledge among their employees, negatively impacting the team’s ability to perform. Grounded in the job embeddedness theory, the purpose of this qualitative multiple case study was to explore strategies small construction business owners use to reduce voluntary employee turnover. Participants were four successful small construction business owners in Virginia who successfully implemented strategies that reduced voluntary employee turnover by 75% over 5 years. Data were collected …
Leadership Strategies To Motivate And Retain Employees In Small And Medium Enterprises, Shirley Jean Doescher
Leadership Strategies To Motivate And Retain Employees In Small And Medium Enterprises, Shirley Jean Doescher
Walden Dissertations and Doctoral Studies
Organizational leaders find it challenging to determine what leadership strategies motivate and retain employees in their company, especially during a pandemic. Not knowing which leadership strategies would successfully motivate employees leads to higher turnover, less profitability, and higher costs to replace employees. Grounded in transformational leadership theory, the purpose of this multiple case study was to explore strategies corporate leaders use to motivate and retain employees in small and medium businesses (SMEs) in southeastern Wisconsin (WI). Data were collected from semi-structured interviews with eight participants from eight SMEs of southeast WI, as well as analyzing company documents. Yin’s 5-step process …
Improving Patients' Engagement And Retention In Intensive Outpatient Substance Abuse Treatment, Leo W. Lavender
Improving Patients' Engagement And Retention In Intensive Outpatient Substance Abuse Treatment, Leo W. Lavender
Walden Dissertations and Doctoral Studies
Substance use disorder continues to be a major health crisis in the United States. Thousands of people die yearly due to substance use and related criminal activity. Substance abuse treatment is a remedy to the disorder and treatment centers admit thousands of patients yearly to address the dilemma. Throughout the years retention has been an ongoing barrier to successful treatment. This study explored significant obstacles to retention: motivation and engagement. The Baldrige Excellence Framework was utilized to assess the training, supervision, procedures, and leadership roles at an intensive outpatient substance abuse treatment center. This study utilized a qualitative approach case …
Nurse Manager’S Leadership And Communication Skills And A Registered Nurse’S Organizational Citizenship Behavior, Satisfaction, And Intent To Leave, Emmitte J. Hall
Nurse Manager’S Leadership And Communication Skills And A Registered Nurse’S Organizational Citizenship Behavior, Satisfaction, And Intent To Leave, Emmitte J. Hall
Walden Dissertations and Doctoral Studies
The Veteran’s Health Administration (VHA) is the largest employer of registered nurses in the United States. The American Association of Colleges of Nursing predicts there will be a nursing shortage through the year 2030 and replacing and training each nurse is expensive and negatively impacts patient care. A review of the literature showed organizations with high levels of organizational citizenship behavior (OCB) had high levels of job satisfaction, which reduces turnover, but there was no research on the existence and impact of OCB in a federal health care facility, specifically the VHA. The purpose of this quantitative, correlational research was …
Relationship Between Police Officers’ Sleep Quality, Burnout From Shift Work, And Intention To Leave Law Enforcement, Misty Ladd
Walden Dissertations and Doctoral Studies
Occupational stressors in police work are abundant, and high rates of attrition make the recruiting and maintaining of a qualified force challenging. The increased risks that overnight officers face with regard to their mental and/or physical health warrant further research to ensure that burnout does not interfere with officers’ well-being or performance. The purpose of this quantitative nonexperimental study was to examine whether sleep quality for police officers involved in shift work leads to burnout or the intention to leave law enforcement. Shift work theory and Kundi’s destabilization theory provided the framework for the study. Archival data from 212 police …
Strategies For Improving Customer Retention For Medical Imaging Devices, Guillermo Sander
Strategies For Improving Customer Retention For Medical Imaging Devices, Guillermo Sander
Walden Dissertations and Doctoral Studies
Some sales managers of medical imaging devices lack strategies to improve long-term customer retention. Increasing retention can save these sales managers up to 50% of their customer acquisition costs. Grounded in the service profit chain theory, the purpose of this qualitative multiple case study was to explore strategies sales managers of medical imaging devices use to improve long-term customer retention. The participants comprised seven sales managers of medical imaging devices from three companies who successfully achieved long-term customer retention. Data were collected using semistructured interviews and public documents. Thematic analysis was used to analyze the data. Three themes emerged: value-added …
Identifying What Transformational Leadership Elements Principals Are Utilizing To Retain Kindergarten To High School Teachers, Johnny Ray Vahalik
Identifying What Transformational Leadership Elements Principals Are Utilizing To Retain Kindergarten To High School Teachers, Johnny Ray Vahalik
Walden Dissertations and Doctoral Studies
Teacher turnover in a large urban school district exceeded the state average annually from 2016 to 2020. Previous studies and local evidence indicate a gap in practice might currently exist, consisting of principals not making the best use of the most effective transformational leadership elements to consolidate and increase teacher retention. While many researchers agree that principal leadership has had the most significant influence on teachers’ decisions to stay in or leave their schools, there is a gap in the literature on what principal leadership practices influence teachers’ decisions to stay or leave. The research question that guided this study …
Perceptions Of Nursing Students And Academic Advisors On Academic Advising And Nursing School Retention, Shelia Holmes- Carter
Perceptions Of Nursing Students And Academic Advisors On Academic Advising And Nursing School Retention, Shelia Holmes- Carter
Walden Dissertations and Doctoral Studies
AbstractLow retention rates in nursing programs extend the nursing shortage, result in lost revenue for institutions, and place financial burdens on students who leave. This research addressed the retention problem in the nursing program of a Southeastern community college. Guided by Jeffreys’s nursing universal retention and success model, the purpose of this basic qualitative study was to understand first- and second-year nursing students’ and faculty academic advisors’ perceptions of the role of academic advising in nursing students’ persistence and the experiences that facilitate program completion. Interviews with participants, eight advisors and eight first- and second-year students, were audio recorded, transcribed, …
Professional Social Work Supervision: The Relationship With Social Worker Retention And Self-Efficacy, Leesha Sh'rae Moore
Professional Social Work Supervision: The Relationship With Social Worker Retention And Self-Efficacy, Leesha Sh'rae Moore
Walden Dissertations and Doctoral Studies
Licensed social workers offer services including mental health, case management, hospice and palliative care, and community-based support services. However, research is limited regarding dynamics that promote social worker retention and continuous social service provision. Using self-efficacy theory, this study intended to examine relationships between supervision satisfaction, supervisor characteristics, employee self-efficacy, and retention among licensed social workers. This study was based on secondary data analysis and involved using a cross-sectional correlational survey design. Secondary data were retrieved from the National Association of Social Work Center for Workforce Studies. Licensed social workers were asked questions involving their satisfaction with supervision received, profession …
Factors Of Employee Retention Within Youth-Serving Nonprofits In The Mid-Atlantic Region Of The United States, Meleny Thomas
Factors Of Employee Retention Within Youth-Serving Nonprofits In The Mid-Atlantic Region Of The United States, Meleny Thomas
Walden Dissertations and Doctoral Studies
Factors of employee retention have been widely researched and examined. However, research on factors of retention in relation to youth-serving NPOs was limited. Turnover was an issue that many organizations face, but the impacts and implications of turnover for youth-serving nonprofits may be greater. Using Herzberg’s two-factor theory of motivation, this study identified the factors that local and national NPO employees in the Mid-Atlantic region of the eastern United States provided as to why they remained at or left NPOs. The aim of this study was to identify the motivator and/or hygiene factors that employees or former employees of NPOs …
Performance Measurement Indicators And Their Impact On Historically Black Colleges And Universities, Eric Rashad Williams
Performance Measurement Indicators And Their Impact On Historically Black Colleges And Universities, Eric Rashad Williams
Walden Dissertations and Doctoral Studies
Accrediting agencies assess higher education institutions using performance indicators that are outdated and assessed incorrectly. This research uses various quantitative methods including multiple regression to provide data to understand the financial impacts of these indicators on mission driven historically Black colleges and universities (HBCUs). The research question guiding this research examined whether academic accrediting agencies’, such as the Southern Association of Colleges and Schools, performance indicators affect state funding allocations for HBCUs. Resource dependence theory recognizes leadership in organizations is influenced by adverse external environmental factors. Mission-based achievement outcomes and funding tied to inappropriate outcomes create both internal and external …
Novice Middle School Teachers’ And School Leaders’ Perceptions Of Motivators And Supports That Enhance Teacher Retention, Carl Cleveland Williams
Novice Middle School Teachers’ And School Leaders’ Perceptions Of Motivators And Supports That Enhance Teacher Retention, Carl Cleveland Williams
Walden Dissertations and Doctoral Studies
Motivators and supports can be a crucial part of the growth of a new teacher. However, capturing the most effective motivators and means of supports for novice teachers can be a daunting task as the needs can be ever-changing. The purpose of this basic qualitative study was to explore the perceptions of novice middle school teachers’ and school leaders of the supports and motivators needed to enhance teacher retention. Herzberg’s motivator-hygiene theory was the conceptual framework for the study. Ten novice teachers and 10 school leaders from eight middle schools, serving Grades 6-8, in a school district located in a …